ITIL 4 Foundation Practice Exam with full solution 2023

ITIL 4 Foundation Practice Exam with full solution 2023How does prioritization of incidents assist in incident Managment? It ensures that incidents are resolved as quickly as possible Which value chain activity provides information about service Improvements to all value chain activities Improve Which is the a purpose of the "information security" practice Protect the information needed by the organization to conduct business Which are the key activities of governance Evaluate Direct Monitor Which is NOT one of the steps of the Continual improvement model What Improvement Method Will We Use What is the Utility of a service? Service functionality What is the definition of an output? A tangible or intangible deliverable of an activity Which of the following could be part of a service offering: 1 Goods 2 Policies 3 Access to resources 4 Service Actions 1,3,4 Which is the best definition of a customer? A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption