ITIL 4 test questions and answer latest 2023 (graded A+)

ITIL 4 test questions and answer latest 2023 (graded A+)customer the role that defines requirements for services and take responsibility for outcomes from service consumption user the role that uses the services sponsor the role that authorizes the budget for service consumption outcome a result for a stakeholder enabled by one or more outputs output a tangible or intangible deliverable of an activity costs refer to the amount of money spent on a specific activity or resource risk refer to the possible events that could cause harm or loss, or make it more difficult to achieve objective service offering a formal description of one or more services, designed to address the needs of a target consumer group utility the functionality offered by a product or service to meet a particular need warranty is the assurance that a product will meet agreed requirements service relationship managementservice consists of joint activities performed by a service provider and consumer to ensure continual value co-creation based on agreed and available service offerings a process a set of interrelated or interacting activities that transforms inputs into outputs value stream a series of steps an organization undertakes to create and deliver products and service consumers. it combines the organization's value chain activities ITIL Service value system describes how all the components and activities of the organization work together as a system to enable value creation guiding principles recommendations that can guide an organization in ALL circumstances governance the means by which an organization is directed and controlled service value chain an operating model which outlines the key activities required to respond to demand and facilitate value creation through the creation of management of products and services change addition, modification, or removal of anything that could have a direct or indirect effect on services configuration item Any component that needs to be managed in order to deliver an IT service. event any change of state that has significance for the management of a service or other configuration item incident an unplanned interruption to a service or reduction in the quality of a service problem a cause, or potential cause, of one or more incidents known error a problem that has been analyzed but has not been resolved ITIL best practice guidance for IT service management practices organizational resources designed for performing work or accomplishing an objective four dimensions collectively critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products or services release management practice to make new and changes services available for use