ITIL 4 Foundation correctly answered latest 2023

ITIL 4 Foundation correctly answered latest 2023governance the means by which an organization is directed and controlled service management A set of specialized organizational capabilities for providing value to customers in the form of services value the perceived benefits, usefulness, and importance of something Who determines the perceived value? the RECIPIENT value is objective False organization a person or a group of people that have it's own functions, responsibilities, and relationships to perform it's own activities What are the 2 roles an organization can provide? 1. service provider 2. service consumer Value is _______________ by the service provider and consumer co-created What are the 3 roles for a consumer provider? 1. user 2. customer 3. sponsor What is a user? a person who uses the service What is a customer? a person who defines the requirements and takes responsiblity for the outcome of the consumption What is a sponsor? a person who authorizes the service for consumption, a person who provide financial capability service offering a description of one or more services that are meant to address the needs of a target group service offering includes the following 3: 1. goods 2. access to resources 3. service to actions access to resources access to resources that are licensed to a consumer under agreed conditions service action actions performed to address a consumer's needs service relationship the cooperation between a service provider and a service consumer service provision the services performed by the service provider, activities performed by an organization to provide services service consumption activities performed by an organization to consumer a service What is an example of a service consumption? request for data-rolling from service provider service relationship management activities that a service provider and service consumer do, working together to enable value co-creation based upon agreed service offerings A organization can never be both a service provider and a service consumer False