CPI Certification Test with 100% complete solutions

4 Behavior Levels 1. Anxiety 2.Defensive 3. Acting Out Person 4. Tension Reduction Staff Attitude and Approach to Anxiety Be Supportive an emphatic non-judgemental attempt to alleviate anxiety 00:09 01:41 Staff Attitude and Approach to Defensive directive-attempt to control the situation and begin to set limits Staff Attitude and Approach Acting Out Person non-violent physical crisis intervention Staff Attitudes for Tension Reduction therapeutic rapport decrease in energy regaining of rationality integrated Experience we can set the tone for whether or not the behavior escalates or de-escalates non-verbal-proxemics (personal space) area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity. kinesics (body language) non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand (stance) hands 3 reasons for using the CPI supportive stance safety less threatening communicates respect components of the communication pyramid verbal communication, para verbal coomunication, and non-verbal communication what is paraverbal communication how we say what we say three components of paraverbal communication tone volume cadence total voice control what is the verbal escalation continuum? the kite 1. Questioning 2. Refusal 3. Release 4. Intimidation 5. Tension-Reduction what is questioning information-seeking what is an intervention for questioning give a rational response redirect what is refusal? non-compliance what is an intervention for refusal set limits give options what is release high energy outburst intervention for release let it happen isolate the situation what is intimidation verbal or non verbal threats intervention for intimidation take it seriously get help document