CPI Exam with complete solutions 100% pass

Crisis Development Model Individual Behavior Staff Attitude 1. Anxiety 1. Supportive 2. Defensive 2. Directive 3. Acting Out 3. Non-Violent Crisis Intervention 4. Tension Reduction 4. Therapeutic Rapport Anxiety A noticeable increase or change in behavior Supportive An empathic, non-judgmental approach attempting to alleviate. (Listening, take a break) Defensive Beginning stage of loss of rational. (Belligerent, Challenging) Directive Staff takes control of the potential escalation. (Timer, Walk) Acting-Out Person Total loss of control. Nonviolent Crisis Intervention Restraint is last resort Tension Reduction Decreases in emotional and physical energy that occurs after a person acts out, regaining rational. Therapeutic Rapport Crying, falling asleep, apologizing, hugging. Proxemics 1 1/2-3 feet space (depends on size, gender, cultural) Paraverval Communication Tone, Volume, Candance Verbal Escalation Continuum Question, Refusal, Release, Intimidation, Tension Reduction Questioning Information seeking Challenging- questioning authority, evasive, attempting to draw staff in Questioning interventions give arational response stick to the topic, ignore the challenge Refusal non-compliance, loss of rational Refusal Interventions set limits- First...Then Release verbal acting out and emotional outburst Release interventions allow student to act out, remove audience Intimidation verbal/nonverbal Intimidation Intervention seek assistance, avoid hands on, take it serious Tension Reduction A drop in energy, low level defensive Verbal Intervention Techniques calm, isolate situation, enforce limits, listen, be aware of non verbal, consistant Empathic Listening active process to discern what the person is saying. non-judgmental, undivided attention, listen carefully, allow silence, restate to clarify Unproductive Response freezing, over reacting, responding inappropriately Productive Response increase speed in strength, increase awareness, decrease reaction time Strike a weapon coming in contact with a target (hit, kick, throw) Grab the control or destruction of a part of one's anatomy CPI Principals' of personal safety Block and Move Precipitating Factors internal/external cause of acting out-staff has no control of Rational Detachment stay professional, don't take it personal