NC BLET Communication Skills, Questions and answers, 100% Accurate, Graded A+.

NC BLET Communication Skills, Questions and answers, 100% Accurate, Graded A+. General Speaking Strategies - -1. Speak plainly using clear diction and grammer 2. Check vocal qualities- Paralanguage 3. Avoid using "slang" terms 4. Never use profanity 5. Generally, address individuals by "Sir" and "Ma'am" 6. Smile and nod when listening to individuals 7. Utilize your voice commands to project control and direct actions Types of questions - --Open ended -Closed ended (yes or no,Do,Is,Are,Did) What supports the voice? - -Breathing is what supports the voice. Being able to continuously project your voice is key to directing others True - -T/F When you give a verbal command to an individual, it should be direct, somewhat loud, and authoritative. Proxemics - -study of personal space 7- 10% - -The content of what you are verbalizing accounts for ____ of what the recurve processes. 33-40% - -The voice that carries our message accounts for ____ of what the receiver processes as they hear it. "It's not WHAT you say, buts it's HOW you say it" 50-60% - -Other nonverbal clues account for ___ of how the receiver processes the message you are delivering. Types of communication - -•Verbal •Non Verbal If there is a contradictions between content,voice, or body language/other nonverbal cues, what will the receiver believe? - -People will believe the other non verbal cues and body language. Paralanguage (vocalics) - -Vocal characteristics such as •inflection •tone •accent •rate •pitch •volume •and vocal interrupters *how you say it* 93% - -___ of your success with people has to do with your deliver and only the slightest percentage has to do with what you say. Nonverbal communication - nonverbal cues - -1. Silence 2. Lack of eye contact 3. Facial expressions 4. Interruption 5. Gesture and posture 6. Personal space 7. Movement Intimate location - -6-18in distance for intimate conversations Personal location - -1- 2 1/2 ft distance for normal casual interactions Moderate location - -3-4ft Distance for impersonal business interaction Conversation location - -4- 6ft distance between the questioner and person being questioned Body orientation/postures - -Attitudinal and general affective states including •liking vs disliking •orientation (closed or open) •attention (direct or indirect) Example of open posture - -Open arms and legs in a seated position generally communicate a more positive attitude and openness Example of closed posture - -Arms in hips or arms crossed in front of body are often times related to lore negative attitudes Indicators of aggressive behavior - -1. Facial grimaces 2. Punching motions with fists 3. Head tiled back 4. Arms in hips 5. Low intensity smile on face Negative attitudes - -Arms on hips or arms crossed in front of Obed body are often times related to more _________ True - -T/F Any conflict between the officer's body language and voice could lead to disastrous results. False - -As egos goes up, power and safety go up. NONASSERTIVE - -Passive and indirect Creates "win-lose" situations. A person behaving nonassertive will lose while allowing others to win, they become the victim. AGGRESSIVE - -Communcates and impression of superiority and disrespect Be being aggressive we put our wants,needs and rights above those of others. ASSERTIVE - -Behavior is active,direct,honest and respectful. "Win-win" By being assertive we view our wants,needs, and rights equal with those of others