Lenovo Warranty Service Authorization Exam 2023 Questions and Answers with complete solution (RWST016)
Hardware Maintenance Manual (HMM) - Which of the following shows the list of components that must be removed before servicing the LCD panel?
The sudden flow of static charge from an object with a higher charge to an object with a lower charge. - What is electrostatic discharge?
Involving the customer in the solution process - One key aspect of exceptional customer service is ______________.
Disconnect the power cable - A technician is about to open a desktop PC to replace a video card. He shuts down the computer, opens it, grounds himself with the ESD wrist strap, and begins to open the case. Which step did the technician forget to do?
To create bootable diagnostics in Windows and Linux. - What is the Bootable Generator used for?
Continually tap F1 during system boot - How do you enter BIOS Setup?
DIMMs and SO-DIMMs - What are the two major different types of memory modules that will be found across Lenovo systems?
Lenovo Vantage - Which Lenovo diagnostic tool is best for blue screen errors, slow operating systems, and regular hardware scans?
Memory sockets on Motherboard - Where is RAM installed?
Spread the thermal compound until the entire surface is covered. - Which of the following statements are true about replacing the thermal compound on a laptop?
Peripheral Component Interconnect Express - What does PCIe stand for?
Take a photograph - What can you do to ensure that you do not forget how the cables are installed before you service a system?
Power Supply Case
Bare metal on the inside of the chassis - If you don't have a field kit handy, constantly touching which components in the chassis will give you zero potential for ESD? (select all that apply) Bootable - Lenovo diagnostic tools are available as a ______________ or a downloadable package.
Ideapad models - Lenovo Diagnostics - UEFI Version is preloaded into the BIOS on all Lenovo products except for ____________________.
Customer experience - Exceptional customer service creates exceptional ____________, leaving customers feeling positive and enthusastic about their interactions with Lenovo.
Lenovo - Who provides the shipping container to the customer when a system needs to
be shipped to the service depot?
Lenovo Learning - Service Technicians are expected to monitor which site to take service courses for new products?
User Guide
Lenovo Service YouTube channel - Which of the following are resources customers should use to resolve Lenovo product issues on their own? (Select all that apply)
Isopropyl alcohol wipes or a cotton swab dipped in isopropyl alcohol - Which method is suggested for the removal of thermal compound?
Yoga - Which Lenovo sub-brand should a customer search for to find products with four
usage modes?
To update the system after a system board has been replaced. - The Maintenance Diskette is a Think Branded system board utility. What is it used for?
diversity - Which of the following is an important part of Lenovo's global culture?
Screw kit - You need to replace the system board in a notebook. Which of the following should be ordered along with the new system board to ensure that the threads of the screws will lock, once installed?
technology - Intelligent transformation means changing how customers interact with ___________ and the world around us.
OneKey Recovery - Which tool do Idea branded products use for recovery?
Laptop
Tablet - Of the following systems, which have cables that are MOST at risk of being damaged, if they are installed incorrectly? (Select all that apply)
Hardware Maintenance Manual (HMM) - Which of the following shows the list of components that must be removed before servicing the LCD panel?
The sudden flow of static charge from an object with a higher charge to an object with a lower charge. - What is electrostatic discharge?
Involving the customer in the solution process - One key aspect of exceptional customer service is ______________.
Disconnect the power cable - A technician is about to open a desktop PC to replace a video card. He shuts down the computer, opens it, grounds himself with the ESD wrist strap, and begins to open the case. Which step did the technician forget to do?
To create bootable diagnostics in Windows and Linux. - What is the Bootable Generator used for?
Continually tap F1 during system boot - How do you enter BIOS Setup?
DIMMs and SO-DIMMs - What are the two major different types of memory modules that will be found across Lenovo systems?
Lenovo Vantage - Which Lenovo diagnostic tool is best for blue screen errors, slow operating systems, and regular hardware scans?
Memory sockets on Motherboard - Where is RAM installed?
Spread the thermal compound until the entire surface is covered. - Which of the following statements are true about replacing the thermal compound on a laptop?
Peripheral Component Interconnect Express - What does PCIe stand for?
Take a photograph - What can you do to ensure that you do not forget how the cables are installed before you service a system?
Power Supply Case
Bare metal on the inside of the chassis - If you don't have a field kit handy, constantly touching which components in the chassis will give you zero potential for ESD? (select all that apply) Bootable - Lenovo diagnostic tools are available as a ______________ or a downloadable package.
Ideapad models - Lenovo Diagnostics - UEFI Version is preloaded into the BIOS on all Lenovo products except for ____________________.
Customer experience - Exceptional customer service creates exceptional ____________, leaving customers feeling positive and enthusastic about their interactions with Lenovo.
Lenovo - Who provides the shipping container to the customer when a system needs to
be shipped to the service depot?
Lenovo Learning - Service Technicians are expected to monitor which site to take service courses for new products?
User Guide
Lenovo Service YouTube channel - Which of the following are resources customers should use to resolve Lenovo product issues on their own? (Select all that apply)
Isopropyl alcohol wipes or a cotton swab dipped in isopropyl alcohol - Which method is suggested for the removal of thermal compound?
Yoga - Which Lenovo sub-brand should a customer search for to find products with four
usage modes?
To update the system after a system board has been replaced. - The Maintenance Diskette is a Think Branded system board utility. What is it used for?
diversity - Which of the following is an important part of Lenovo's global culture?
Screw kit - You need to replace the system board in a notebook. Which of the following should be ordered along with the new system board to ensure that the threads of the screws will lock, once installed?
technology - Intelligent transformation means changing how customers interact with ___________ and the world around us.
OneKey Recovery - Which tool do Idea branded products use for recovery?
Laptop
Tablet - Of the following systems, which have cables that are MOST at risk of being damaged, if they are installed incorrectly? (Select all that apply)
