CPHQ Exam| 325 QUESTIONS| WITH COMPLETE SOLUTIONS

CPQA correct answer: certified professional in quality assurance When did CPHQ begin to advance the profession of quality and when was the first certification administered? correct answer: 1976; Sept 8 1984 Board of Director's Quality Role correct answer: 1. set policy 2. financial and strategic direction 3. quality of care 4. goals and objectives 5. establish quality priorities Leadership correct answer: ability to influence an individual or group toward achievement of a goal and includes determining the correct path or direction. Management correct answer: 1. Setting goals 2. organizing 3. staffing 4. creating a structure to foster goal attainment 5. setting up mechanisms for monitoring and continuing results involves doing the correct things to stay on the path Successful Leaders correct answer: 1. define and inspire a shared vision 2. understand that transformation depends on successful leadership 3. enable others to lead 4. make quality everyone's responsibility 5. understand that significant change takes 18-24 months to implement and 10 years to anchor into the practice and culture SMART goals correct answer: Specific Measurable Attainable Relevant Time-bound Quality Program and Organizational Systems Alignment correct answer: 1. Organization's strategic direction/ plan 2. Organization's mission, vision and values 3. Alignment with financial resources 4. patient safety and quality activities aligned with strategic goals 5. key stakeholders 6. governing body and medical staff roles and responsibilities