Telecommunicator 1 Study Guide| 128 QUESTIONS| WITH COMPLETE SOLUTIONS

To translate caller information into agency action. correct answer: The role of a telecommunicator is: The ability to multitask. correct answer: One skill that Telecommunicators must have is: People tend to form their opinions of the department based on their dealings with the telecommunicator. correct answer: It is important for the telecommunicator to communicate effectively, as well as have good pronunciation and grammar because: An emergency. correct answer: Every call to the communications center should be treated as: Handling phone calls seeking assistance or information. correct answer: The largest part of a telecommunicator's job is: Communication skills, working well with others, empathy, understanding, positive attitude, handling criticism, and stress management. correct answer: These are all good examples of interpersonal skills for the telecommunicators to have: Stress correct answer: Is an inherent part of a telecommunicator's job: Life or death situations and dealing with verbal abuse. correct answer: Stressors that are unique to telecommunicators include: Verbal or non-verbal communication devices correct answer: Telecommunicators must establish an appropriate communication link with the service requester, using either: Control the conversation, demonstrate active listening skills, demonstrate correct questioning methods. correct answer: With each call, Telecommunicators must be able to: Incident Completion correct answer: Relaying information and data to the appropriate party so that it results in resolution, referral, or response Handling the Request correct answer: Establish a communication link and gather pertinent information. Dispatching Operations correct answer: Dispatch the emergency responders needed to mitigate the incident The ability to speak in multiple languages correct answer: All of the following are required communication skills for Telecommunicators EXCEPT: Creativeness correct answer: Interpersonal skills are comprised of all the following EXCEPT: