CHAPTER 4 - HARTMAN'S NURSING ASSISTANT CARE QUESTIONS WITH CORRECT ANSWERS

communication CORRECT ANSWER the process of exchanging information with others by sending and receiving messages. verbal communication CORRECT ANSWER communication involving the use of spoken or written words or sounds. nonverbal communication CORRECT ANSWER communication without using words. cultural diversity CORRECT ANSWER the different groups of people with varied backgrounds and experiences who live together in the world. bias CORRECT ANSWER prejudice. culture CORRECT ANSWER a system of learned beliefs and behaviors that is practiced by a group of people and is often passed on from one generation to the next. clichés CORRECT ANSWER phrases that are used over and over again and do not really mean anything. objective information CORRECT ANSWER information based on what a person sees, hears, touches, or smells; also called signs.