Ch. 2 Veterinary Practice Management 2023 Update

Traffic Flow - ANS-Pattern of movement of patients through the practice Outpatient - ANS-Patient that comes into the practice and is treated and leaves w/o staying Strategic Planning - ANS-An organization's process for defining or updating its vision, mission, and strategy and allocating resources toward achievement of these goals Walk-In System - ANS-Clients come into the practice at will with no appointment needed Appointment System - ANS-System by which clients called ahead and are given a specific time and ate to come into the practice Consultation - ANS-Specific period of time that the veterinarian meets with the client and the patient for the purpose of diagnosis/treatment NCVEI - ANS-National Commission on Veterinary Economic Issues AAHA - ANS-American Animal Hospital Association; provides vet professionals w/ resources, including member services, continuing education, and hospital accreditation standards CVPM - ANS-Certified Veterinary Practice Manager Money owed to the practice by the client for the sale of goods and services - ANSAccounts Receivable The total money taken in by a practice before subtracting expenses incurred - ANSGross revenue The amount of money left over after all business expenses are subtracted from the gross revenue - ANS-Profits The measurement of the amount of money coming into and going out of the practice - ANS-Net income A small amount of discretionary funds that are used to make small purchases for which it is not practice to write a check or use a credit card - ANS-Petty cash A facility in which the practice conducted may include inpatient as well as outpatient diagnosis and treatment - ANS-Clinic Continues...