VA Training Exam Practice Questions and 100% Correct Answers

Which president made this pledged to Veterans "To care for him who shall have borne the battle and for his widow, and his orphan."? - ANSWER President Lincoln How does the VA assess the satisfaction of Veteran care? - ANSWER A.Through direct patient interviews B.from mystery shoppers C.From data collected by surveys D.All of the above The I CARE principles of Integrity, Commitment, Advocacy, Respect, and Excellence reflects VA's: - ANSWER A.Core values and service standards B.Treatment of Veterans, their families, VA employees, volunteers, contractors, and trainees C.Commitment to President Lincoln's promise, "To care for him who shall have borne the battle and for his widow, and his orphan." D.All the above Patient satisfaction with VA care and services is often reported to be at what percentage? - ANSWER 85% What is the signature injury in Veterans who served in the Operation Enduring Freedom (OEF)/Operation Iraqi Freedom (OIF)/Operation New Dawn (OND)? - ANSWER Traumatic brain injury Which of the following are VA customers? - ANSWER A.Patients B.Patients' families C.Co-workers D.All of the above Which of the following health risks is associated with military service in Vietnam? - ANSWER Only those who served in the active duty military What are symptoms of Post Traumatic Stress Disorder (PTSD)? - ANSWER A.Nightmares B.Numbing of emotions C.Hyperarousal D.All the above Which of the following best describes higher level HPTs? - ANSWER They have increasing levels of responsibility, but are still supervised What is the key benefit of telehealth? - ANSWER Improves access to care, especially in rural locations While at a VA facility, HPTs are subject to what level of supervision? - ANSWER Have a named supervising practitioner and operate under their supervision at all times What are important differences between telehealth and in-person care? - ANSWER A.Your background and clothing can be more distracting in video conferencing than in-person visits. B.Looking at the camera and allowing for audio delays can have a big impact on the Veteran's perception of visit quality C.You must verify the Veteran's location and how to contact local emergency services at the onset D.All of the above What is an HPT's supervising practitioner ultimately responsible for? - ANSWER The care of the patient HPT education programs operate under standard guidance or policies from the Office of Academic Affiliations. These can be found in written VA Handbooks available online and/or in your VA service or departmental office. - ANSWER true Which of the following statements is true concerning medical or dental student supervision? - ANSWER All medical and dental student notes must be accompanied by an addendum or accompanying independent note by the attending or appropriately supervised resident. Which of the following must you know as an HPT at a VA facility? - ANSWER A.Your supervising practitioner's name B.Your limitations or level of responsibility in patient care C.That there are mandated supervision requirements and where to find them D.All of the above When is it permissible to access non-VA websites for personal use using VA computers? - ANSWER It is done only during your break time or after your duty hours for a brief time and it is legal and ethical What should you do if you leave your computer to go to another area? - ANSWER Log-off or lock the computer and remove your PIV card before leaving to maintain security Which of the following statements is true regarding patient information? - ANSWER When sending a fax, you must confirm that the fax was received at its destination