CSA-Service Now, Questions and answers. 100% Accurate, Graded A+

CSA-Service Now, Questions and answers. 100% Accurate, Graded A+ NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms - UI Pages NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categories B. Maintain Items C. Content Items D. Items - Maintain Items NO.3 Which term refers to application menus and modules which you may want to access quickly and often? A. Breadcrumb B. Favorite C. Tag D. Bookmark - Favorite NO.4 Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed? A. report B. workflow C. event D. task - task O.5 Which of the following are a type of client scripts supported in ServiceNow? (Choose four.) A. onSubmit B. onUpdate C. onCellEdit D. onLoad E. onEdit F. onChange G. onSave - onSubmit onCellEdit onLoad onChange NO.6 What is a formatter? Select one of the following. A. A formatter allows you to configure applications on your instance B. A formatter is a form element used to display information that is not a field in the record C. A formatter allows you to populate fields automatically A formatter is a set of conditions applied to a table to help find and work with data - A formatter is a form element used to display information that is not a field in the record NO.7 Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? A. The CMDB contains data about tangible and intangible business assets B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics D. The CMDB contains ITIL process data pertaining to configuration items - The CMDB contains data about tangible and intangible business assets NO.8 Which one of the following statements describes the purpose of a Service Catalog workflow? A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications - A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups NO.9 Which of the following statement describes the purpose of an Order Guide? A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request D. Order Guides take the user directly to the checkout without prompting for information - C. Order Guide provide the ability to order multiple, related items as one request NO.10 Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen? A. Form B. List C. Dashboard D. Timeline - C. Dashboard NO.11 What is a Dictionary Override? A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services C. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue D. A Dictionary Override sets field properties in extended tables - D. A Dictionary Override sets field properties in extended tables NO.12 Record numbers have to be manually incremented A. True B. False - B. False NO.13 ServiceNow is a single-instance, multiple tenant architecture? A. True B. False - B. False NO.14 Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.) A. Service Processes B. User Permissions C. Tables and Fields D. A Database E. The Dependency View - A. Service Processes C. Tables and Fields D. A Database E. The Dependency View NO.15 UI Policy can make fields read-only, mandatory, or hidden. A. True B. False - A. True NO.16 What are the two aspects to LDAP Integration? A. Data Population B. Data formatting C. Authorization D. Authentication - A. Data Population D. Authentication NO.17 Buttons, form links, and context menu items are all examples of what type of functionality? A. Business Rule B. UI Action C. Client Script D. UI Policy - B. UI Action NO.18 Which one of the following statements is a recommendation from ServiceNow about Update Sets? A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions C. Use the Baseline Update Set to store the contents of items after they are changed the first time D. Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance - A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance NO.19 What are the four knowledge workflows available in the ServiceNow base instance? A. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state B. Instant Publish: Immediately publishes a draft article without requiring an approval C. Instant Retire: Immediately retires a published article without requiring an approval D. Retire Knowledge: Moves a knowledge article to the retired state. - A. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state NO.20 Which three Variable Types can be added to a Service Catalog Item? A. True/False, Multiple Choice, and Ordered B. True/False, Checkbox, and Number List C. Number List, Single Line Text, and Reference D. Multiple Choice, Select Box, and Checkbox - D. Multiple Choice, Select Box, and Checkbox NO.21 How is the Event Log different from the Event Registry? A. Event Log contains generated Events, the Event Registry is a table of Event definitions B. Event Log is formatted in the Log style, the Event Registry displays different fields C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period) D. Event Log is the same as the Event Registry - A. Event Log contains generated Events, the Event Registry is a table of Event definitions NO.22 What are the three components of a filter condition? A. Table B. Value C. Field D. Operator - B. Value C. Field D. Operator NO.23 There are common types of Interfaces (Numeric Value) 6: There are six common types of interfaces A. Homepage: Consists of navigational elements, functional controls, and platform information. B. List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally. C. Form: Data is entered into ServiceNow through forms D. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen. E. Maps: Display ServiceNow data graphically on a Google map F. Timelines: Used to track tasks or projects - C. Form: Data is entered into ServiceNow through forms NO.24 What is the purpose of a Related List? A. To create a one-to-many relationship B. To dot-walk to a core table C. To present related fields D. To present related records - D. To present related records NO.25 For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables? A. Service Catalog variables can only be used in Record Producers B. Service Catalog variables can only be used in Order Guides C. Service Catalog variables cannot affect the order price D. Service Catalog variables are global by default - D. Service Catalog variables are global by default NO.26 Which are valid Service Now User Authentication Methods? (Choose three.) A. XML feed B. Local database C. LDAP D. SSO E. FTP authentication - B. Local database C. LDAP D. SSO NO.27 Which tool is used to have conversations with logged-in users in real-time? A. Connect Chat B. Now Messenger C. User Presence D. Comments - A. Connect Chat NO.28 Which of the following allows a user to edit field values in a list without opening the form? A. Data Editor B. Edit Menu C. List Editor D. Form Designer - C. List Editor NO.29 In what order should filter elements be specified? A. Field, Operator, then Value B. Field, Operator, then Condition C. Operator, Condition, then Value D. Value, Operator, then Field - A. Field, Operator, then Value NO.30 What is a Record Producer? A. A Record Producer is a type of Catalog Item that is used for Requests, not Services B. A Record Producer creates user records C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog - D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog NO.31 Which one of the following statements is true about Column Context Menus? A. It displays actions such as creating quick reports, configuring the list, and exporting data B. It displays actions related to filtering options, assigning tags, and search C. It displays actions related to viewing and filtering the entire list D. It displays actions such as view form, view related task, and add relationship - A. It displays actions such as creating quick reports, configuring the list, and exporting data NO.32 Which of the following is true of Service Catalog Items in relation to the Service Catalog? A. They run behind the scenes. B. They are the building blocks. C. They are optional. D. They provide options. - B. They are the building blocks. NO.33 What are the main UI component(s) of the ServiceNow Platform? A. Banner Navigator B. Banner Frame C. Application Frame D. Application Navigator E. Content Menu F. Content Frame - B. Banner Frame D. Application Navigator F. Content Frame NO.34 The baseline Service Catalog homepage contains links to which of the following components? A. Record Producers, Order Guides, and Catalog Items B. Order Guides, Item Variables, and Workflows C. Order Guides, Catalog Items, and Workflows D. Record Producers, Order Guides, and Item Variables - A. Record Producers, Order Guides, and Catalog Items NO.35 Access Control rules may be defined with which of the following permission requirements? (Choose three.) A. Roles B. Conditional Expressions C. Assignment Rules D. Scripts E. User Criteria F. Groups - A. Roles B. Conditional Expressions D. Scripts NO.36 Which are states that you can make a field on a form using UI Policy? A. read-only B. write-only C. Necessary D. Mandatory E. Empty F. Hidden - A. read-only D. Mandatory F. Hidden NO.37 Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.) A. Banner Image B. Record Number Format C. Browser Tab Title D. System Date Format E. Form Header Size - A. Banner Image C. Browser Tab Title D. System Date Format NO.38 database live at the Data Center. A. True B. False - A. True NO.39 A _____(Blank)______is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database. - Server NO.40 Which one of the following statements applies to a set of fields when they are coalesced during an import? A. If a match is found using the coalesce fields, the existing record is updated with the information being imported B. If a match is not found using the coalesce fields, the system does not create a Transform Map C. If a match is found using the coalesce fields, the system creates a new record D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported - A. If a match is found using the coalesce fields, the existing record is updated with the information being imported NO.41 What information does the System Dictionary contain? A. The human-readable labels and language settings B. The definition for each table and column C. The information on how tables relate to each other D. The language dictionary used for spell checking - C. The information on how tables relate to each other NO.42 What is the Import Set Table? A. A table where data will be placed, post-transformation B. A table that determines relationships C. A staging area for imported records D. A repository for Update Set information - C. A staging area for imported records NO.43 What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks? A. Answer Agent B. live Feed C. Virtual Agent D. Connect Chat - C. Virtual Agent NO.44 Reports can be created from which different places in the platform? (Choose two.) A. List column heading B. Metrics module C. Statistics module D. View / Run module - A. List column heading D. View / Run module NO.45 Which one of the following statements best describes the purpose of an Update Set? A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems B. By default, an Update Set includes customizations, Business Rules, and homepages C. An Update Set is a group of customizations that is moved from Production to Development D. By default, the changes included in an Update Set are visible only in the instance to which they are applied - A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems NO.46 When using the Load Data and