Certified Medical Administrative Assistant (CMAA) Practice Test 2.0 A with Complete Solutions

Certified Medical Administrative Assistant (CMAA) Practice Test 2.0 A with Complete Solutions What method organizes patient records in chronological order according to the department that provided the care? SOMR (Source-Oriented Medical Record) What should the medical administrative assistant do when closing the office? Activate the security alarm A provider prescribed an EKG for a patient who has a rapid heart rate. What should be recorded for the reason for the EKG? Tachycardia An office manager asks a medical administrative assistant to mail a letter to a patient who is being dismissed from the practice. What method should the assistant use to mail the letter? Certified Mail When preparing a claim, a medical administrative assistant should use what format when entering a date of birth? MM/DD/YYYY What is the root word meaning of "swallow"? Phag What is the abbreviation of a type of insurance plan? POS (Point of Service) Before adding medical records to a patient's chart, the medical administrative assistant should do what action? Ensure the provider has initialed reports What is the amount the medical administrative assistant should submit to the secondary insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20 split? $72 (The amount represents the 20% that should be sent to the secondary plan. Twenty percent of $360 equals $72.) A patient presents to the provider's office with flu-like symptoms. What action should the medical administrative assistant take first? Move the patient to an isolated location. A provider is running 30 min behind schedule because of an early morning emergency. What action should the medical administrative assistant take to maintain effective scheduling in the office? Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule. A patient calls with a question about her prescription dosage as it relates to her condition. What action is appropriate for the medical administrative assistant to take? Take message for the physician. What is the purpose of an encounter form? To save time and improve accuracy in data entry. A patient receives an explanation of benefits stating services will not be covered because out-of-pocket medical expenses have not been met. The amount owed is defined as ________________. Deductible What is required to establish medical necessity on the patient encounter form? Diagnosis code What form is used to submit health insurance claims for a provider's office? CMS-1500 What root word means "abdominal wall"? Lapar/o A patient has a diagnosis of hypertension. What describes hypertension? High blood pressure A medical administrative assistant in a multi-specialty practice is scheduling an appointment for a patient who has an arrhythmia. The assistant should schedule an appointment with what type of provider? Cardiologist What information is included in an explanation of benefits (EOB)? Claim adjustments Microsoft Excel is an example of what type of program? Spreadsheet application What action is appropriate for a medical administrative assistant to take before scheduling a patient for surgery? Verify the patient's benefits What is the purpose of a matrix? To indicate when a provider is unavailable to treat patients A medical administrative assistant instructs a patient to arrive on Monday at 9:00 AM for cast removal because the provider is only available on Monday mornings for that procedure. What method of scheduling is the assistant using? Clustering A medical administrative assistant should take what action action to be in compliance with OSHA? Participate in training concerning infection control What action is an appropriate use of a tickler file? To remind staff of date-specific tasks What action is appropriate for a medical administrative assistant to take when providing preoperative instructions to a patient who is anxious? Allow extra time to reinforce the instructions Obtaining vital signs against a patient's will is an example of what type of offence? Battery Which of the following telephone calls should the medical administrative assistant route directly to the provider? A provider from another office needs to discuss a patient's case Which of the following allows employees access to information regarding workplace safety? Right-to-know law