TICO EXAM QUESTIONS WITH CORRECT ANSWERS

TICO EXAM QUESTIONS WITH CORRECT ANSWERS Which one of the following circumstances would NOT result in the travel retailer having to offer the customer a full refund or comparable alternative travel services? a) Where a contract permits a price increase, the cumulative increase is more than 7% of the total price (excluding increases caused by an increase in the PST, GST or HST) b) Where the scheduled departure of any transportation is delayed or advanced by 12 hours or less c) Where the contract does not permit a price increase and the total price of the travel services is increased, whatever the amount or reason d) Where a different cruise ship has been substituted - CORRECT ANSWERS B Where the scheduled departure of any transportation is delayed or advanced by 12 hours or less When a registered Ontario travel agency/website has gone bankrupt, in which scenario would a consumer be reimbursed by the Compensation Fund? a) Travel services were not provided because a hotel in northern Ontario declared bankruptcy b) A Mediterranean cruise was won by a consumer as a prize in a fundraising raffle in Ontario, but the travel services will not be provided c) A package tour of the Canadian Rockies was purchased by a consumer from the bankrupt registered travel agency/website but not provided to them d) The consumer purchases travel services that were 100% non-refundable, but they chose to cancel their trip before their travel date - CORRECT ANSWERS A package tour of the Canadian Rockies was purchased by a consumer from the bankrupt registered travel agency/website but not provided to them The best description of Ontario's Travel Industry Act, 2002 is that it? a) Outlines the rights of consumers b) Sets down the rules under which travel retailers and travel wholesalers must operate in Ontario c) Goes into detail to explain the content of the related regulations d) Provides guidelines to travel retailers and travel wholesalers about what must be included in vacation package - CORRECT ANSWERS b Sets down the rules under which travel retailers and travel wholesalers must operate in Ontario Before counselling or advising a customer, a travel agent must: a) Inform the customer of any counselling fee charged b) Show a picture of the travel service being sold c) Advise the customer of the need for a passport or visa d) Ask to make an imprint of the customer's credit card - CORRECT ANSWERS a Inform the customer of any counselling fee charged Sanjita Patel, an owner of a travel retailer, has decided to put an advertisement on her website for some special local bus tours. Ontario Regulation 26/05 requires that the advertisement shows: a) A base price plus an itemized list of all fees, levies, service charges and taxes b) A total price including all fees, levies, service charges and taxes c) A base price plus a total for all fees, levies, service charges and taxes d) A total price with all taxes except retail sales tax and federal goods and services - CORRECT ANSWERS b A total price including all fees, levies, service charges and taxes The phrase "to regulate consumer protection by promoting awareness, education, and compliance as part of the efficient and effective regulation of Ontario's travel industry" is the: a) Mission statement of the Ministry of Public and Business Service Delivery b) Mission statement of TICO c) Vision statement of TICO d) Purpose of the Travel Industry Act, 2002 - CORRECT ANSWERS b) Mission Statement of Tico George Lee, a customer, has booked a package tour of British Columbia. Which of the following is NOT required on the invoice that the travel agency website provides to George for this booking? a) The customer's travel dates b) Whether insurance was accepted or declined c) The name of the owner of the travel agency website d) Description of the travel services - CORRECT ANSWERS c) The name of the owner of the travel agency website A customer buys a vacation package from ABC Tours on May 1. The departure date is June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the travel wholesaler produce the tickets, vouchers, itinerary, and other related documents for the travel retailer? a) June 1 (14 days before departure) b) May 24 (21 days before departure) c) June 8 (7 days before departure) d) May 22 (14 days after payment is received) - CORRECT ANSWERS a) June 1 (14 days before departure A consumer makes a claim against the Travel Industry Compensation Fund and the TICO Board accepts the claim. What is the maximum amount payable? a) $5,000 per person b) $5,000 per claim c) Depends on the cost, value, or quality of the travel services purchased d) A calculation of $5 million evenly divided by the number of claims - CORRECT ANSWERS a) 5,000 per person Zoltan is a travel counsellor with ABC Travel. He went out of his way to ensure that all the travel arrangements for Dorothy and David Black were "perfect." The couple paid ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Zoltan made a claim on the Travel Industry Compensation Fund for the $75.00 counselling fee he charged as a destination specialist. What will TICO do? a) Accept the claim because Zoltan dealt with the suppliers in good faith and the service fee was part of the travel service package b) Refuse the claim because the Compensation Fund does not cover counselling fees c) Accept the claim because the Compensation Fund covers counselling fees d) Refuse the claim because it was illegal for Zoltan to charge a counselling fee in the first place - CORRECT ANSWERS b) Refuse the claim because Compensation Fund does not cover counselling fees.