ITIL 4 Practice Test 3 Questions And Answers Latest Update

ITIL 4 Practice Test 3 What is the definition of a customer? - A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption A sponsor is a person who authorizes _____________ for service consumption. - Budget What is the definition of a problem? - A cause, or potential cause, of one or more incidents What is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services? - Change The ____________ is the practice of capturing demand for incident resolution and service requests. - Service desk What is the purpose of the 'service configuration management' practice? - Ensuring that accurate and reliable information about the configuration of services and the configuration items that support them are available when and where needed What is the purpose of the 'service request management' practice? - Supporting the agreed quality of a service by handling all the pre-defined, user-initiated service requests in an effective and user-friendly manner What is defined as the practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information? - Information security management