APCO Public Safety Telecommunicator (All answered)

Emergency calls can come in on any line? correct answers TRUE T or F Attempt to provide the caller with alternatives, suggest other options, but never give legal advice. correct answers TRUE The most important information we need to obtain from the caller is ______ since no other information will be helpful without the ________. correct answers Location, location The acronym ______ is used to obtain information on vehicles. correct answers Cymbals Verify the ______ before ending the call to make sure you have the correct information. correct answers Address An accurate description of ______ is critical information for response units. correct answers Weapons Record facts as they are received. Never rely on ______. correct answers Memory A technique to calm a hysterical caller is ________. correct answers Persistent Repetition Good ______ means treating callers with diligence, consideration and respect. correct answers Customer Service Sending brief messages such as "oh I see", "of course" ... are examples of ______ communications. correct answers Non-verbal A question that cannot be answered "yes" or "no" is a/an ________ correct answers Open Ended Question _______ is a brief restatement of the sender's main points in your own words. correct answers Paraphrasing ________ are based on assumptions. correct answers Inference ___________ are based on facts. correct answers Observations ________ is repeating in a short declarative statement the emotions or feelings the sender is communicating. correct answers Reflective Feelings The 5 components of the communications cycle are: correct answers a. Sender