TUTORIAL LETTER 3
MODEL ANSWERS FOR ASSIGNMENT QUESTIONS
Year 2020
Semester First semester
Subject MANAGEMENT 201
Subject code MAN201
1. DETAILS OF LECTURER / FACILITATOR OF LEARNING
Lecturer/Facilitator of Learning Dr S van Zweel
Consultation times Monday to Friday from 09:00 to 16:00
Telephone 079 895 6111
E-mail
2. EXAMINATION INFORMATION
Please refer to your SBS student email inbox for examination information for the specific
semester.
3. MODEL ANSWERS FOR ASSIGNMENT QUESTIONS
Question 1 [25]
Bureaucratic and scientific management (4th Edition, pp. 105–109; 5th Edition, pp. 64–67)
1.1 Bureaucratic management (maximum 10 marks)
It relies on rules, hierarchy, clear division of labour and detailed procedures. ✓
It provides a plan of how an entire organisation can operate. ✓
It lays down seven characteristics:
rules ✓
impersonality ✓
division of labour ✓
hierarchical structure ✓
authority structure ✓
lifelong career commitment ✓
rationality ✓
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, MAN201 MANAGEMENT 201
2020 FIRST SEMESTER - TUTORIAL LETTER 3 (MODEL ANSWERS FOR ASSIGNMENT QUESTIONS)
It can be effective in the following conditions:
Large amounts of standard information are processed using an efficient method.
✓
The needs of customers are known and are not likely to change. ✓
Technology applied is routine and stable, and employees can be trained to
operate it. ✓
Activities are coordinated in order to deliver a standardised service. ✓ (10)
Scientific management (maximum 10 marks)
It focuses on individuals and their machines or tools. ✓
Management practices should be based on fact, not on hearsay. ✓
Increasing productivity depends on workers becoming more efficient by using
scientific methods. ✓
Example: to be more productive when using the shovel, he enlarged the shovel to
increase the total amount shovelled per day. ✓
He also decreased the number of shovellers while increasing the tons shovelled per
day. ✓
He used time-and-motion studies to analyse workflows, supervisory techniques and
worker fatigue. These studies measure worker’s physical movements when
performing a task. ✓
The goal was to make a job highly routine and efficient. ✓
The best way to work is to use predictable methods and rules, and routine tasks. ✓
Quantitative performance goals were set. ✓
Specialisation and expertise are the only source of authority. ✓
Financial rewards motivate employees. ✓ (10)
1.2 Evaluation of the traditional view of management (a maximum of 5 marks)
Students may refer to the following:
Management practices are based on scientific methods. ✓
The manager has a role to play in the hierarchy of the organisation. ✓
The expertise of managers is emphasised. ✓
The emphasis is not on people, but on efficient and effective job performance. ✓
Job security and career progression are considered important. ✓
Organisations operate in a stable environment supporting traditional methods of
management. ✓
(5)
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MODEL ANSWERS FOR ASSIGNMENT QUESTIONS
Year 2020
Semester First semester
Subject MANAGEMENT 201
Subject code MAN201
1. DETAILS OF LECTURER / FACILITATOR OF LEARNING
Lecturer/Facilitator of Learning Dr S van Zweel
Consultation times Monday to Friday from 09:00 to 16:00
Telephone 079 895 6111
2. EXAMINATION INFORMATION
Please refer to your SBS student email inbox for examination information for the specific
semester.
3. MODEL ANSWERS FOR ASSIGNMENT QUESTIONS
Question 1 [25]
Bureaucratic and scientific management (4th Edition, pp. 105–109; 5th Edition, pp. 64–67)
1.1 Bureaucratic management (maximum 10 marks)
It relies on rules, hierarchy, clear division of labour and detailed procedures. ✓
It provides a plan of how an entire organisation can operate. ✓
It lays down seven characteristics:
rules ✓
impersonality ✓
division of labour ✓
hierarchical structure ✓
authority structure ✓
lifelong career commitment ✓
rationality ✓
Page 1 of 7
, MAN201 MANAGEMENT 201
2020 FIRST SEMESTER - TUTORIAL LETTER 3 (MODEL ANSWERS FOR ASSIGNMENT QUESTIONS)
It can be effective in the following conditions:
Large amounts of standard information are processed using an efficient method.
✓
The needs of customers are known and are not likely to change. ✓
Technology applied is routine and stable, and employees can be trained to
operate it. ✓
Activities are coordinated in order to deliver a standardised service. ✓ (10)
Scientific management (maximum 10 marks)
It focuses on individuals and their machines or tools. ✓
Management practices should be based on fact, not on hearsay. ✓
Increasing productivity depends on workers becoming more efficient by using
scientific methods. ✓
Example: to be more productive when using the shovel, he enlarged the shovel to
increase the total amount shovelled per day. ✓
He also decreased the number of shovellers while increasing the tons shovelled per
day. ✓
He used time-and-motion studies to analyse workflows, supervisory techniques and
worker fatigue. These studies measure worker’s physical movements when
performing a task. ✓
The goal was to make a job highly routine and efficient. ✓
The best way to work is to use predictable methods and rules, and routine tasks. ✓
Quantitative performance goals were set. ✓
Specialisation and expertise are the only source of authority. ✓
Financial rewards motivate employees. ✓ (10)
1.2 Evaluation of the traditional view of management (a maximum of 5 marks)
Students may refer to the following:
Management practices are based on scientific methods. ✓
The manager has a role to play in the hierarchy of the organisation. ✓
The expertise of managers is emphasised. ✓
The emphasis is not on people, but on efficient and effective job performance. ✓
Job security and career progression are considered important. ✓
Organisations operate in a stable environment supporting traditional methods of
management. ✓
(5)
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