Final Food and Beverage EXAM Questions and Answers with complete solution

Final Food and Beverage EXAM Questions and Answers with complete solution Quick service - CORRECT ANSWERS An easy and fast way to dine; typically, it involves no servers. Instead, guests help themselves to food set up in food bars or order at a counter. Specialty Beverages - CORRECT ANSWERS Ex: Jamba Juice, Starbucks, Dunkin Donuts Fast Casual - CORRECT ANSWERS Made to order food with higher quality ingredients than fast food (Panera, Chipotle) Family-dining - CORRECT ANSWERS Bob Evans, Cracker Barrel, and Denny's Buffet and cafeterias - CORRECT ANSWERS golden corral, sweet tomatoes Bars and taverns - CORRECT ANSWERS bar louie, lucky strike casual dining - CORRECT ANSWERS applebee's, chili's, Buffalo wild wings polished casual-dining - CORRECT ANSWERS houston's, brio tuscan grille fine dining - CORRECT ANSWERS the capital grille, ruth's chris steakhouse, season 52 Stadium, arenas, and sports centers - CORRECT ANSWERS Levy, compass, aramark Baby Boomers - CORRECT ANSWERS People born between 1946 and 1964; in general, they greatly value loyalty, financial security, stability, and a positive work ethic. knowing self - CORRECT ANSWERS self-knowledge is gaining an understanding of personal values. A person's values generally determine how he or she approaches situations. For Example: a person who values hard work will continue to work at a problem, trying different solutions until it is solved. Leading Self - CORRECT ANSWERS Accountability and responsibility. Self-awareness and knowing how to act in every situation. Knowing others - CORRECT ANSWERS empathy, feeling what their feeling, awareness Leading Others - CORRECT ANSWERS Ability to build and maintain relationships Ability to build effective work groups Communication skills Ability to develop others Leading Change - CORRECT ANSWERS develops strategic perspective, champions change, connects the group to the outside world Anticipatory Service - CORRECT ANSWERS Involves recognizing the guest's needs, wants, and expectations. It results when a service professional "knows" what a guest wants and is eager to provide it before being asked. "One Size Fits All" - CORRECT ANSWERS approach to guest service will not produce positive dining experiences for all guests. Service must be customized for each dining experience. discretionary income - CORRECT ANSWERS the money that remains after paying for taxes and necessities. Money spent by guests in food and beverage operations.