PEOPLE MANAGEMENT NOTES
Table of Contents
Introduction to HRM ......................................................................................................... 5
What is Human resource management? ................................................................................... 5
Importance to all the Managers.................................................................................................................... 5
The HR departments and responsibilities ..................................................................................................... 7
Trends shaping HR ................................................................................................................... 8
Challenges during COVIS-19 .......................................................................................................................... 8
General trends .............................................................................................................................................. 8
Important components of today’s new HRM = distributed HR ................................................... 9
Performance and HRM .................................................................................................................................. 9
Sustainability and HRM ................................................................................................................................. 9
Employee engagement and HR ................................................................................................................... 10
Key words .............................................................................................................................. 10
Strategic HRM and organizational structure ................................................................... 10
HRM Strategy ........................................................................................................................ 10
What is strategic HRM ................................................................................................................................ 11
Strategic HRM tools .................................................................................................................................... 12
HR metrics and analytics ............................................................................................................................. 12
Employee engagement and performance ................................................................................................... 13
Organizational culture............................................................................................................ 13
Definition of organizational culture ............................................................................................................ 13
How do employees learn organizational culture ........................................................................................ 13
Job analysis and Talent management process ................................................................. 14
The talent management process............................................................................................. 14
The basics of job analysis. ...................................................................................................... 15
What is job analysis? ................................................................................................................................... 15
Conducting a job analysis – job redesign techniques ................................................................................. 16
Methods for collecting job analysis info ..................................................................................................... 16
Writing a job description............................................................................................................................. 16
Competencies ............................................................................................................................................. 17
keywords ............................................................................................................................... 17
Personnel planning and recruiting .................................................................................. 18
Why effective recruiting important......................................................................................... 18
internal source of candidate ................................................................................................... 18
External source of candidate .................................................................................................. 19
How to create an effective recruitment campaign, target campaign? ....................................................... 19
Employer branding................................................................................................................. 20
Importance of employer branding .............................................................................................................. 20
KEYwords .............................................................................................................................. 20
Employee testing and selection. ...................................................................................... 21
, Definition and importance of a selection. ............................................................................... 21
What is selection ......................................................................................................................................... 21
Having an effective selection procedure is important ................................................................................ 21
A typical procedure ................................................................................................................ 21
CV screening ................................................................................................................................................ 22
Background check / investigation ............................................................................................................... 22
Telephone/video call screening .................................................................................................................. 22
Selection test............................................................................................................................................... 23
Job interviews ............................................................................................................................................. 28
Important things to focus during selection procedure ............................................................................... 28
Key terms .............................................................................................................................. 29
Training and developing employee ................................................................................. 29
What is onboarding and why is it important ........................................................................... 29
Importance of onboarding .......................................................................................................................... 30
Common onboarding activities ................................................................................................................... 30
Training ................................................................................................................................. 32
Why is training important ........................................................................................................................... 32
definition of training ................................................................................................................................... 32
Some number on training and development .............................................................................................. 32
Overview of the training process ............................................................................................ 32
The ADDIE model ........................................................................................................................................ 33
Implementing the Training methods: traing methods and management development ............. 33
Evaluating the training effort. The Kirkpatrick model .............................................................. 35
Key terms .............................................................................................................................. 37
Performance management and appraisal ....................................................................... 37
The performance appraisal process ........................................................................................ 37
What is performance appraisal? ................................................................................................................. 37
Why appraise performance? ....................................................................................................................... 38
Who should be appraising? ......................................................................................................................... 38
Traditional tools/methods for appraising performance ........................................................... 39
Pro and cons of these appraisals tools ........................................................................................................ 40
A new style of performance management: the check in .......................................................... 40
Why the need of new style? ....................................................................................................................... 40
How to use check-ins? ................................................................................................................................ 41
Dealing the with rater error appraising problems .................................................................... 42
Performance management report .......................................................................................... 43
Key terms .............................................................................................................................. 43
Managing career and retention ...................................................................................... 44
What is career? ...................................................................................................................... 44
Definition?............................................................................................................................. 44
Evolution of careers ............................................................................................................... 44
Career management .............................................................................................................. 47
Importance of career management ............................................................................................................ 47
PDP; personal development plans .............................................................................................................. 47
, The manager as mentor and coach ............................................................................................................. 47
Different career opportunities in organisations ......................................................................................... 47
.................................................................................................................................................................... 47
Managing employee turnover and retention........................................................................... 48
Definition employee turnover ..................................................................................................................... 48
Types of employee turnover ....................................................................................................................... 48
Calculating employee turnover ................................................................................................................... 48
Managing retention .................................................................................................................................... 48
managing dismissal: outplacement ......................................................................................... 49
Key terms .............................................................................................................................. 50
Compensation ................................................................................................................ 50
Basic factor in determining pay rates ...................................................................................... 51
Aligning total rewards with strategy ........................................................................................................... 51
Internal comparison: equity (making sure that internal compensation is ok) ............................................ 51
External comparison making sure that external comparison is ok ............................................................. 52
Job evaluation methods ......................................................................................................... 52
Does money motivate? .......................................................................................................... 53
Types of direct compensation. ................................................................................................ 54
Benefits ................................................................................................................................. 56
Key terms .............................................................................................................................. 57
Labor relations and collective bargaining ........................................................................ 58
What are trade or labour unions ............................................................................................ 58
Defination of trade or labour unions. ......................................................................................................... 58
History of labour unions .............................................................................................................................. 58
Reasons why employees join unions .......................................................................................................... 58
Union membership worldwide. Big difference between countries .......................................................... 59
Difference between trade unions globally. ................................................................................................. 60
Collective bargaining .............................................................................................................. 60
The bargaining process ............................................................................................................................... 61
, Bargaining items.......................................................................................................................................... 62
Impasse: when bargaining doesn’t work .................................................................................................... 62
Reaction to impasse .................................................................................................................................... 62
Third party involvement .............................................................................................................................. 63
The result: CLA (collective labor agreement) .............................................................................................. 63
Grievance procedure .............................................................................................................. 63
minimum wages = price floor ................................................................................................. 64
Pro and cons of minimum wage.................................................................................................................. 64
Key terms .............................................................................................................................. 64
Work place diversity, equity, inclusion and belonging (DEIB) .......................................... 65
Defining DEIB ......................................................................................................................... 65
Diversity ...................................................................................................................................................... 65
Equity .......................................................................................................................................................... 65
Inclusion ...................................................................................................................................................... 65
Belonging .................................................................................................................................................... 65
Cultural difference in definition and focus. ................................................................................................ 66
Importance of workplace DEIB ............................................................................................... 66
Perceptions of different stake holders on importance of DEIB .................................................................. 66
Risk of not properly managing D&I ......................................................................................... 66
Benefits to have diverse teams/organization .......................................................................... 66
Building an DEIB policy – Good pratices .................................................................................. 67
Collect data ................................................................................................................................................. 67
Part of corporate agenda ............................................................................................................................ 67
Leadership and representation ................................................................................................................... 68
Create awareness ........................................................................................................................................ 68
HR practices ................................................................................................................................................ 68
Key term ................................................................................................................................ 72
The manager’s global HR challenge......................................................................................... 72
Examples of international HR activities ...................................................................................................... 73
.................................................................................................................................................................... 73
International human resource management (IHRM).................................................................................. 73
Adapting HR activities to intercountry differences. ................................................................. 73
Staffing the global organization .............................................................................................. 74
International staffing .................................................................................................................................. 74
Selecting international manager ................................................................................................................. 74
Table of Contents
Introduction to HRM ......................................................................................................... 5
What is Human resource management? ................................................................................... 5
Importance to all the Managers.................................................................................................................... 5
The HR departments and responsibilities ..................................................................................................... 7
Trends shaping HR ................................................................................................................... 8
Challenges during COVIS-19 .......................................................................................................................... 8
General trends .............................................................................................................................................. 8
Important components of today’s new HRM = distributed HR ................................................... 9
Performance and HRM .................................................................................................................................. 9
Sustainability and HRM ................................................................................................................................. 9
Employee engagement and HR ................................................................................................................... 10
Key words .............................................................................................................................. 10
Strategic HRM and organizational structure ................................................................... 10
HRM Strategy ........................................................................................................................ 10
What is strategic HRM ................................................................................................................................ 11
Strategic HRM tools .................................................................................................................................... 12
HR metrics and analytics ............................................................................................................................. 12
Employee engagement and performance ................................................................................................... 13
Organizational culture............................................................................................................ 13
Definition of organizational culture ............................................................................................................ 13
How do employees learn organizational culture ........................................................................................ 13
Job analysis and Talent management process ................................................................. 14
The talent management process............................................................................................. 14
The basics of job analysis. ...................................................................................................... 15
What is job analysis? ................................................................................................................................... 15
Conducting a job analysis – job redesign techniques ................................................................................. 16
Methods for collecting job analysis info ..................................................................................................... 16
Writing a job description............................................................................................................................. 16
Competencies ............................................................................................................................................. 17
keywords ............................................................................................................................... 17
Personnel planning and recruiting .................................................................................. 18
Why effective recruiting important......................................................................................... 18
internal source of candidate ................................................................................................... 18
External source of candidate .................................................................................................. 19
How to create an effective recruitment campaign, target campaign? ....................................................... 19
Employer branding................................................................................................................. 20
Importance of employer branding .............................................................................................................. 20
KEYwords .............................................................................................................................. 20
Employee testing and selection. ...................................................................................... 21
, Definition and importance of a selection. ............................................................................... 21
What is selection ......................................................................................................................................... 21
Having an effective selection procedure is important ................................................................................ 21
A typical procedure ................................................................................................................ 21
CV screening ................................................................................................................................................ 22
Background check / investigation ............................................................................................................... 22
Telephone/video call screening .................................................................................................................. 22
Selection test............................................................................................................................................... 23
Job interviews ............................................................................................................................................. 28
Important things to focus during selection procedure ............................................................................... 28
Key terms .............................................................................................................................. 29
Training and developing employee ................................................................................. 29
What is onboarding and why is it important ........................................................................... 29
Importance of onboarding .......................................................................................................................... 30
Common onboarding activities ................................................................................................................... 30
Training ................................................................................................................................. 32
Why is training important ........................................................................................................................... 32
definition of training ................................................................................................................................... 32
Some number on training and development .............................................................................................. 32
Overview of the training process ............................................................................................ 32
The ADDIE model ........................................................................................................................................ 33
Implementing the Training methods: traing methods and management development ............. 33
Evaluating the training effort. The Kirkpatrick model .............................................................. 35
Key terms .............................................................................................................................. 37
Performance management and appraisal ....................................................................... 37
The performance appraisal process ........................................................................................ 37
What is performance appraisal? ................................................................................................................. 37
Why appraise performance? ....................................................................................................................... 38
Who should be appraising? ......................................................................................................................... 38
Traditional tools/methods for appraising performance ........................................................... 39
Pro and cons of these appraisals tools ........................................................................................................ 40
A new style of performance management: the check in .......................................................... 40
Why the need of new style? ....................................................................................................................... 40
How to use check-ins? ................................................................................................................................ 41
Dealing the with rater error appraising problems .................................................................... 42
Performance management report .......................................................................................... 43
Key terms .............................................................................................................................. 43
Managing career and retention ...................................................................................... 44
What is career? ...................................................................................................................... 44
Definition?............................................................................................................................. 44
Evolution of careers ............................................................................................................... 44
Career management .............................................................................................................. 47
Importance of career management ............................................................................................................ 47
PDP; personal development plans .............................................................................................................. 47
, The manager as mentor and coach ............................................................................................................. 47
Different career opportunities in organisations ......................................................................................... 47
.................................................................................................................................................................... 47
Managing employee turnover and retention........................................................................... 48
Definition employee turnover ..................................................................................................................... 48
Types of employee turnover ....................................................................................................................... 48
Calculating employee turnover ................................................................................................................... 48
Managing retention .................................................................................................................................... 48
managing dismissal: outplacement ......................................................................................... 49
Key terms .............................................................................................................................. 50
Compensation ................................................................................................................ 50
Basic factor in determining pay rates ...................................................................................... 51
Aligning total rewards with strategy ........................................................................................................... 51
Internal comparison: equity (making sure that internal compensation is ok) ............................................ 51
External comparison making sure that external comparison is ok ............................................................. 52
Job evaluation methods ......................................................................................................... 52
Does money motivate? .......................................................................................................... 53
Types of direct compensation. ................................................................................................ 54
Benefits ................................................................................................................................. 56
Key terms .............................................................................................................................. 57
Labor relations and collective bargaining ........................................................................ 58
What are trade or labour unions ............................................................................................ 58
Defination of trade or labour unions. ......................................................................................................... 58
History of labour unions .............................................................................................................................. 58
Reasons why employees join unions .......................................................................................................... 58
Union membership worldwide. Big difference between countries .......................................................... 59
Difference between trade unions globally. ................................................................................................. 60
Collective bargaining .............................................................................................................. 60
The bargaining process ............................................................................................................................... 61
, Bargaining items.......................................................................................................................................... 62
Impasse: when bargaining doesn’t work .................................................................................................... 62
Reaction to impasse .................................................................................................................................... 62
Third party involvement .............................................................................................................................. 63
The result: CLA (collective labor agreement) .............................................................................................. 63
Grievance procedure .............................................................................................................. 63
minimum wages = price floor ................................................................................................. 64
Pro and cons of minimum wage.................................................................................................................. 64
Key terms .............................................................................................................................. 64
Work place diversity, equity, inclusion and belonging (DEIB) .......................................... 65
Defining DEIB ......................................................................................................................... 65
Diversity ...................................................................................................................................................... 65
Equity .......................................................................................................................................................... 65
Inclusion ...................................................................................................................................................... 65
Belonging .................................................................................................................................................... 65
Cultural difference in definition and focus. ................................................................................................ 66
Importance of workplace DEIB ............................................................................................... 66
Perceptions of different stake holders on importance of DEIB .................................................................. 66
Risk of not properly managing D&I ......................................................................................... 66
Benefits to have diverse teams/organization .......................................................................... 66
Building an DEIB policy – Good pratices .................................................................................. 67
Collect data ................................................................................................................................................. 67
Part of corporate agenda ............................................................................................................................ 67
Leadership and representation ................................................................................................................... 68
Create awareness ........................................................................................................................................ 68
HR practices ................................................................................................................................................ 68
Key term ................................................................................................................................ 72
The manager’s global HR challenge......................................................................................... 72
Examples of international HR activities ...................................................................................................... 73
.................................................................................................................................................................... 73
International human resource management (IHRM).................................................................................. 73
Adapting HR activities to intercountry differences. ................................................................. 73
Staffing the global organization .............................................................................................. 74
International staffing .................................................................................................................................. 74
Selecting international manager ................................................................................................................. 74
