Unit 14 Learning aim C: Demonstrate customer
service in different situations, using appropriate
behaviours to meet expectations (P4, P5, P6)
Student name: Michael Blame
Unit 14 Teacher: Mrs Ademokoya
1 | Page
, Context Page
Page 3 – Introduction
Page 4 – P4: Demonstrate communication and interpersonal skills
appropriate to meet customer needs in different situations.
Page 7 – P5: Review own customer service skills, identifying gaps where
improvements could be made.
Page 8 – P6: Present a clear, effective development plan for own
customer service skills
2 | Page
service in different situations, using appropriate
behaviours to meet expectations (P4, P5, P6)
Student name: Michael Blame
Unit 14 Teacher: Mrs Ademokoya
1 | Page
, Context Page
Page 3 – Introduction
Page 4 – P4: Demonstrate communication and interpersonal skills
appropriate to meet customer needs in different situations.
Page 7 – P5: Review own customer service skills, identifying gaps where
improvements could be made.
Page 8 – P6: Present a clear, effective development plan for own
customer service skills
2 | Page
