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  • PEARSON (PEARSON)
  • Business 2016 NQF
  • Unit 14 - Investigating Customer Service
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Unit 14 Learning aim C Graded

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PEARSON (PEARSON)
Course
Unit 14 - Investigating Customer Service
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Demonstrate customer service in different situations, using appropriate behaviours to meet expectations (P4, P5, P6) Demonstrate customer service in different situations, using appropriate behaviours to meet expectations (M3 & D3)

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Unit 14 Learning aim C: Demonstrate customer
service in different situations, using appropriate
behaviours to meet expectations (P4, P5, P6)




Student name: Michael Blame

Unit 14 Teacher: Mrs Ademokoya




1 | Page

, Context Page

Page 3 – Introduction


Page 4 – P4: Demonstrate communication and interpersonal skills
appropriate to meet customer needs in different situations.


Page 7 – P5: Review own customer service skills, identifying gaps where
improvements could be made.


Page 8 – P6: Present a clear, effective development plan for own
customer service skills




2 | Page

Document information

Study Level
BTEC
Subject
Business 2016 NQF
Uploaded on
January 2, 2023
Number of pages
12
Written in
2020/2021
Type
Essay
Professor(s)
Unknown
Grade
A+
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Subjects

  • p4
  • p5
  • p6
  • m3
  • d3

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