ServiceNow Certified System Admin 2021/2022 Questions and Answers with Complete Solutions

What are the different interfaces for accessing a ServiceNow instance? 1) Now Platform User interface 2) Now Mobile App 3) Service Portal What are the three components of the Now Platform User Interface? 1) Banner Frame 2) Application Navigator 3) Content Frame What are the components of the Application Navigator? 1) All Applications 2) Favorites 3) Your History 4) Filter Navigator Group A collection of users who share a common purpose Rol A collection of permissions used to grant access to applications and other parts of the platform and assign security rights Base system roles System Administrators Specialized Administrator Process User Approver Requester Users are represented by a record on what table? [Sys_User] table Where can you locate product documentation? What are the available options in the User menu on the banner frame? 1) Profile 2) Impersonate User 3) Elevate Roles 4)Logout What is a list? A list displays a set of records from a table. · Each row represents a record · Each column represents a field What role grant users the permissions to manage users, groups and roles? user_admin What are the components of the banner frame? 1) Logo image 2) User menu 3) Global search 4) Connect Chat 5) Get help 6) Gear icon/Personalize instance settings What are some common types of Interfaces? Homepage List Form Dashboard Knowledge Base Service Catalog What are the three different types if context menus in a list view? List Context Menu Column Context Menu Record Context Menu What is the List Anatomy? 1) Title Bar 2) List filter / breadcrumbs 3) Column Heading 4) Column Header Search 5) Field Values