USPS Exam 421 Window Clerk USPS Exam 421 Window Clerk Practice 2022/2023 Questions With Complete Solutions Graded A+

USPS Exam 421 Window Clerk Practice Test With Answers Graded A+ USPS Mission ANSWERProvide, trusted, affordable, universal 24-Hour Clock ANSWERImprove effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. Delivery Methods ANSWERPlanes, trucks, cars, boats, bicycles, snow mobiles, mules. APC ANSWERAutomated Postal Centers Automated Postal Centers ANSWERSelf-serve kiosks, commercial retail outlets, banks, ATMs. Mail Arrival Profile ANSWERDetermines operational startup & staffing. CET ANSWERCritical Entry Time Clearance Time ANSWERMail is cleared for dispatch. 18:00 ANSWERCarriers in from street. 20:00 ANSWER80% of collection mail should be cancelled at the P&DC. 23:00 ANSWEROut of primary processing. 24:00 ANSWERSecondary Operations Complete 04:00-09:00 ANSWERDistribute to DDC/DDU 07:00 ANSWER100% of DPS 2nd pass complete. Core Responsibility ANSWERSecurity, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. PolicyNet ANSWEROnline resource to find handbooks, manuals, publications. Directives ANSWERPolicies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. DMM ANSWERDomestic Mail Manual Domestic Mail Manual ANSWERDMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes. IMM ANSWERInternational Mail Manual International Mail Manual ANSWERIMM - Mailing conditions for each country, also includes a list of countries. ASM ANSWERAdminstrative Support Manual Administrative Support Manual ANSWERPolicies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy. POM ANSWERPostal Operations Manual Postal Operations Manual ANSWEROperations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. ELM ANSWEREmployee & Labor Relations Manual Employee & Labor Relations Manual ANSWERPersonnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations. F101 ANSWERField Accounting Procedures AS or MS ANSWERHandbook ID for Administrative Support Manual (ASM) DM ANSWERHandbook ID for Domestic Mail Manual (DMM) EL or P ANSWERHandbook ID for Employee & Labor Relations Manual (ELM) M ANSWERHandbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM) PO ANSWERHandbook ID for Postal Operations Manual (POM) Publications ANSWERPrimarily for public, marketing and mail guidelines. Postal Bulletin ANSWEROfficial source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly. Postal Forms ANSWERCan be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP. Publication 223 ANSWERInformation regarding directives and forms catalog. #1 Business Goal ANSWERStrengthening customer relationship. Value, Exceptional Service, Reliability ANSWERWill increase revenue, missed opportunity is missed revenue, quality end-to-end service. Building Customer Relationship ANSWERPositive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback. What the postal service offers ANSWERBetter value, presence in every community, USPS.com, competitive pricing incentives. Shipping Services ANSWERPriority, Express, Parcel Select, Parcel Return Service, International Mail Parcel Select ANSWEREntry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives. Parcel Return Service ANSWERConsumer return merchandise. International Mail ANSWERService to over 180 countries. Includes FC, GXG, PM, PMEI.