USPS SSA Exam 2021/ SSA 421 Exam | questions and answers

USPS SSA Exam 2021/ SSA 421 Exam Registered Mail ->> First-Class and Priority service only. Most secure service the post office offers. $50,000 insurance and free tracking included. International Shipping/Mailing Methods (5) ->> Global Express Guaranteed (GXG) Priority Mail Express International (PMEI) Priority Mail International (PMI) First Class Package International First Class Mail International Balloon Price ->> - Applies to Retail Ground (all zones) - Applies to Priority Mail (zones 1-4) - Weighs under 20 pounds - Measures more than 84" (but less than 108") in total length and girth. Oversize Price ->> - Applies to Retail Ground only - More than 108" but less than 130" in total length and girth Dimensional Weight Pricing ->> - Applies to Priority Mail - Addressed to zones 5-9 - Measures (L x W x H) over one cubic foot or 1,728 cubic inches Parcel Return Service ->> This allows customers to return merchandise to merchants without having to pay postage (postage has already been prepaid by the merchant). Priority Mail Express ->> - Guaranteed 1-2 day delivery (domestic) - Includes $100 insurance and free tracking Priority Mail ->> - 1-3 day delivery - Includes tracking and $50 worth of insurance - For domestic packages weighing up to 70 lbs and 108" Domestic Mail ->> Consists of items sent within the United States, its territories, possessions, APO's, FPO's, DPO's, and the UN. Mailing Services (6) ->> Services for which USPS does not have to compete for business (Market Dominant). - First Class Mail - Periodicals - USPS Marketing Mail (EDDM) - Media Mail - Library Mail - Extra Services Shipping Services (6) ->> Services where the USPS competes with other companies, such as UPS and FedEx. - Priority Mail Express - Priority Mail - First Class Package Service - Retail Ground - Parcel Return Service - International Mail S.O.L.E.R. ->> Squarely face the person Open your posture Lean towards the sender Eye contact Relax while attending First Class Package Service (Retail) ->> 3-5 Days for delivery Must weigh 13 oz. or less Includes Tracking Periodicals ->> Items published at least 4 times a year from a known publisher. USPS Marketing Mail (includes EDDM) ->> Consists of printed matter, flyers, advertising, catalogs, newsletters and small packages. - Must contain at least 200 pieces or 50 pounds per mailing Certified Mail Service ->> - Provides customers with proof of mailing and the date and time the item was delivered or delivery was attempted. - Limited Tracking - Legally Binding Collect on Delivery (COD) ->> - Used to mail merchandise for which the mailer has not yet been paid. - Articles are covered against loss, damage, rifling, and failure to remit fees. - Indemnity coverage up to $1,000. - Requires a five-part form. PS Form 3811 PS Form 3811-A Electronic ->> The three types of Return Receipts: - Return Receipt - Return Receipt After Mailing - Electronic Return Receipt PS Form 3816, a five part form used for this type of extra service. ->> Form for COD (Collect on Delivery) G.I.S.T. ->> Greet Inquire Suggest Thank When do we ask this: "Does this item contain anything liquid, fragile, perishable, or potentially hazardous such as lithium batteries, perfume, or mercury?" ->> We ask this whenever we weigh an item on the scale. "If you weigh it, you say it." USPS Retail Ground ->> - Tracking included - Delivery standard: 2-8 days - Up to 130" in length and girth allowed International Mail ->> Mail that is sent outside the boundaries of the United States and its territories. The three types of Priority Mail Express (domestic) ->> 1-Day 2-Day Military First Class Mail ->> Items that consist of handwritten or typewritten correspondence such as bills, statements, letters, postcards, business documents, and Business Reply Mail. - 1-3 business days for delivery - Must weigh 13 ounces or less Media Mail ->> Content limited to books, sound recordings, recorded video tapes, printed music, etc. Cannot contain advertising. Free tracking included. Subject to inspection by clerks. Library Mail ->> Content is limited to educational items like books, sound recordings, academic theses, etc. Must be sent to, from, or between qualifying institutions. Free tracking included. Subject to inspection by clerks. EDDM (Every Door Direct Mail) ->> An affordable, targeted advertising technique allowing customers to map their marketing mail audience. Zone Charts ->> This is used to calculate PME, PM, and USPS Retail Ground prices. Sources of Product Knowledge (4) ->> USPS.com Postal Explorer Postal Bulletin Retail Digest Extra Services (11) ->> Certificate of Mailing Certified Mail Collect on Delivery (COD) Restricted Delivery Tracking Insurance Registered Mail Return Receipt Signature Confirmation Return Receipt for Merchandise Special Handling Certificate of Mailing ->> This Extra Service provides proof of the date that mail was presented to the Postal Service for mailing. Does not provide tracking or proof of delivery. Restricted Delivery ->> This Extra Service ensures that mail is delivered only to a specific addressee or the addressee's authorized agent. Tracking ->> This service provides customers with updates on the status of their shipment as it travels to its destination. Shows date, zip code, and time the article was delivered. Automatically included with many shipping services. Insured Mail ->> This Extra Service provides indemnity coverage for merchandise if the item is damaged or lost while in possession of the Postal Service. Maximum indemnity amount is $5,000 (exceptions). Return Receipt ->> This Extra Service provides evidence of delivery (to whom the mail was delivered and date of delivery) and information about the recipient's actual delivery address. Signature Confirmation ->> This Extra Service provides customers with an added level of security by requiring a signature from the person who accepts the package. Return Receipt for Merchandise ->> This Extra Service provides the mailer with a mailing receipt and return receipt when returning merchandise to a company. Special Handling ->> This Extra Service provides preferential handling, to the extent practicable, in dispatch and transportation but NOT preferential delivery.