W1: Introduction to BP & Change
Section Scope:
Information System
The Work System
Business Process
Modelling the Value Chain (NB)
The 4 Process Types
Problems and Benefits of the Business Process Approach
Business Process Analyst Competencies
Business Process Change
Business Process Waves (NB)
TYPICAL EXAM QUESTIONS – ALWAYS CASE BASED.
WITHOUT APPLICATION ONLY 50% GIVEN
Lecture 2
1. Why model a business process?
2. Business Process Modelling Languages (BPMLs)
3. Business Process Model & Notation (BPMN)
4. BPMN Tools
5. Modelling Levels
1. BPMN Diagrams:
Section Scope:
Lecture 1 scope:
Definitions: System, information system, work system.
Business Processes: Definition, Vs functional areas and functions, hierarchy and value chain,
classifying, problems and benefits.
BP change: Why change?, the role of IT, the 5 waves.
Lecture 2 scope:
1. Why model business processes?
2. BPMLs
3. BPMN
4. Tools
5. Levels
NB TEST OR EXAM QUESTION: MODEL A VALUE CHAIN, MODEL BUSINESS PROCESSES NB!
Systems thinking: True word system.
W1: Introduction to BP & Change 1
, System: A set of components that are working together
towards a purpose and forming a whole.
Systems exist in an environment. They have boundaries,
inputs, processes, outputs and feedback.
FROM WEEK 4: BP HUMAN FOCUS:
Information System
Has 4 components:
1. Technology
2. Information
3. People/ organisation
4. Business Processes
These 4 components together form an information system.
Definition: The processes and IT that people and organisations use to collect, filter, process, create and
distribute data/ information.
The Work System
The Work System Framework was designed by Steven Alter to help business professionals recognise
and understand IT reliant systems such as business processes in organisations. Activities/ processes
are at the core.
He emphasises that the work being done by the system is the most important thing.
SLIDES: WST replaces the prevailing system-as- technical-artifact perspective with a genuine system
perspective for focusing on IT-reliant systems in organizations. That perspective treats human
participants as part of the systems that generate business results”
System words: enable; transform; perform
W1: Introduction to BP & Change 2
W1: Introduction to BP & Change
Section Scope:
Information System
The Work System
Business Process
Modelling the Value Chain (NB)
The 4 Process Types
Problems and Benefits of the Business Process Approach
Business Process Analyst Competencies
Business Process Change
Business Process Waves (NB)
TYPICAL EXAM QUESTIONS – ALWAYS CASE BASED.
WITHOUT APPLICATION ONLY 50% GIVEN
Lecture 2
1. Why model a business process?
2. Business Process Modelling Languages (BPMLs)
3. Business Process Model & Notation (BPMN)
4. BPMN Tools
5. Modelling Levels
1. BPMN Diagrams:
Section Scope:
Lecture 1 scope:
Definitions: System, information system, work system.
Business Processes: Definition, Vs functional areas and functions, hierarchy and value chain,
classifying, problems and benefits.
BP change: Why change?, the role of IT, the 5 waves.
Lecture 2 scope:
1. Why model business processes?
2. BPMLs
3. BPMN
4. Tools
5. Levels
NB TEST OR EXAM QUESTION: MODEL A VALUE CHAIN, MODEL BUSINESS PROCESSES NB!
Systems thinking: True word system.
W1: Introduction to BP & Change 1
, System: A set of components that are working together
towards a purpose and forming a whole.
Systems exist in an environment. They have boundaries,
inputs, processes, outputs and feedback.
FROM WEEK 4: BP HUMAN FOCUS:
Information System
Has 4 components:
1. Technology
2. Information
3. People/ organisation
4. Business Processes
These 4 components together form an information system.
Definition: The processes and IT that people and organisations use to collect, filter, process, create and
distribute data/ information.
The Work System
The Work System Framework was designed by Steven Alter to help business professionals recognise
and understand IT reliant systems such as business processes in organisations. Activities/ processes
are at the core.
He emphasises that the work being done by the system is the most important thing.
SLIDES: WST replaces the prevailing system-as- technical-artifact perspective with a genuine system
perspective for focusing on IT-reliant systems in organizations. That perspective treats human
participants as part of the systems that generate business results”
System words: enable; transform; perform
W1: Introduction to BP & Change 2
