WGU C846 : Practice Tests QUESTIONS WITH COMPLETE SOLUTIONS

What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To set clear business-related targets for service performance so that delivery of a service can be properly assessed, monitored, and managed against the targets D) To ensure that accurate and reliable information about the configuration of services and the CIs that support them is available when and where it's needed Correct Answer: To ensure that accurate and reliable information about the configuration of services and the CIs that support them is available when and where it's needed Which of the following is not an example of a supportive service-desk technology? A) Big-bang deployment B) Incorporating computer-telephony integration C) Workforce management and resource planning systems D) Configuration management systems Correct Answer: Big-bang deployment Which term is defined as a cause—or potential cause—of one or more incidents? A) Known error B) Failure C) Problem D) Event Correct Answer: Problem Which of the following is not an approach to continual improvement? A) Lean methods for providing perspectives on the elimination of waste B) Agile methods for focusing on making improvements incrementally at a cadence C) Procedures for managing information security-related changes, such as firewall configuration changes D) DevOps methods for working holistically and ensuring that improvements are not only designed well but applied effectively Correct Answer: Procedures for managing information security-related changes, such as firewall configuration changes Which type of changes are not typically included in a change schedule? A) Exception changes B) Emergency changes C) Standard changes D) Normal changes Correct Answer: Emergency changes Which method advocates a "systems view" that emphasizes close collaboration between enterprise governance, service teams, software development, and technology operations? A) Deployment management B) Risk management