1.1. What is creative thinking and for what is it used?
➢ Creative thinking is the process used to come up with new and original
ideas.
➢ Creative thinking is used to develop new products and marketing strategies,
improve the quality of goods and services and customer satisfaction,
generate alternative solutions, and solve conflict in the workplace and
encourage teamwork.
1.2. List the advantages/positives of using creative thinking:
1. Creative thinking creates shorter and more productive meetings.
2. It is better and quicker problem solving and decision making.
3. It is more effective and efficient in terms of planning and management.
4. It creates more innovative ideas that lead to better performance
1.3. Benchmarking
A problem can only be solved once it has been identified. Performance or
productivity can be benchmarked against set norms and standards. If the
benchmark is not reached there may be a problem within the organisation.
1.4. List the problem-solving steps:
1. Identify the problem and list possible reasons for the problem.
, 2. Collect data and information about the problem.
3. Analyse all the facts and information to understand the problem.
4. Find as many solutions to the problem as possible.
5. Evaluate and select alternative solutions.
6. Develop and implement an action plan to solve the problem.
7. Monitor and follow-up to check the end result and ensure the problem was
solved.
1.5. What is the difference between routine and creative thinking?
➢ Routine thinking means doing the same thing and expecting different results,
whereas
➢ Creative thinking means using lateral thinking to solve problems through
reasoning and find new solutions.
1.6. Name and explain mental blocks to creativity and idea generation.
1. Internal block - Blocks that are ruled by emotions, fear, judgments, and
reflections.
2. Perceptual block - Blocks that are obstacles that prevent you from seeing the
problem clearly or finding a possible solution.
3. Intellectual blocks- Blocks that lead to poor strategies or plans to solve the
problem. Expressive blocks mean that the ability to communicate ideas is
difficult.
4. Cultural block - Blocks that imply that people do not want to go against their
traditional beliefs.
5. Environmental block – Blocks that include the social and physical
environment in which we live and work. The social environment should be
where there is honesty, trust, and support.
1.7. Name and explain complex problem-solving techniques.
➢ Creative thinking is the process used to come up with new and original
ideas.
➢ Creative thinking is used to develop new products and marketing strategies,
improve the quality of goods and services and customer satisfaction,
generate alternative solutions, and solve conflict in the workplace and
encourage teamwork.
1.2. List the advantages/positives of using creative thinking:
1. Creative thinking creates shorter and more productive meetings.
2. It is better and quicker problem solving and decision making.
3. It is more effective and efficient in terms of planning and management.
4. It creates more innovative ideas that lead to better performance
1.3. Benchmarking
A problem can only be solved once it has been identified. Performance or
productivity can be benchmarked against set norms and standards. If the
benchmark is not reached there may be a problem within the organisation.
1.4. List the problem-solving steps:
1. Identify the problem and list possible reasons for the problem.
, 2. Collect data and information about the problem.
3. Analyse all the facts and information to understand the problem.
4. Find as many solutions to the problem as possible.
5. Evaluate and select alternative solutions.
6. Develop and implement an action plan to solve the problem.
7. Monitor and follow-up to check the end result and ensure the problem was
solved.
1.5. What is the difference between routine and creative thinking?
➢ Routine thinking means doing the same thing and expecting different results,
whereas
➢ Creative thinking means using lateral thinking to solve problems through
reasoning and find new solutions.
1.6. Name and explain mental blocks to creativity and idea generation.
1. Internal block - Blocks that are ruled by emotions, fear, judgments, and
reflections.
2. Perceptual block - Blocks that are obstacles that prevent you from seeing the
problem clearly or finding a possible solution.
3. Intellectual blocks- Blocks that lead to poor strategies or plans to solve the
problem. Expressive blocks mean that the ability to communicate ideas is
difficult.
4. Cultural block - Blocks that imply that people do not want to go against their
traditional beliefs.
5. Environmental block – Blocks that include the social and physical
environment in which we live and work. The social environment should be
where there is honesty, trust, and support.
1.7. Name and explain complex problem-solving techniques.
