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Exam (elaborations)

OE710 Optimalisering van dienstverlening tentamen

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Dit document bevat de uitwerkingen van het tentamen voor de onderwijseenheid OE710 Optimalisering van Dienstverlening van jaar 3 van Business Studies Marketing.

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Hogeschool InHolland (InHolland)
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OE710: Optimalisering Kwaliteit Van Dienstverlening










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Institution
Hogeschool InHolland (InHolland)
Study
Business Studies
Course
OE710: Optimalisering Kwaliteit Van Dienstverlening
All documents for this subject (13)

Document information

Uploaded on
October 8, 2022
Number of pages
26
Written in
2022/2023
Type
Exam (elaborations)
Contains
Questions & answers

Subjects

  • marketing
  • bussines studies

Content preview

RENEWABALL
Tevredenheidsonderzoek

, Naam: Rosa de Heus (634431) Titelpagina
Vak: Optimalisering van Titel: Renewaball
Dienstverlening 1314OE710A Subtitel:
Klas: ALBSMAVT3A Tevredenheidsonderzoek

Datum: 18-5-2021
Naam: Rosa de Heus

Student nummer: 634431

Datum: 18-5-2021

Opleiding: Business Studies

Vak: Marketing Context- Individual report OE101 1314OE101Z

Klas: ALBSMAVT3A

, Inhoud
Titelpagina....................................................................................................................................................2
Opdracht 1....................................................................................................................................................1
1.1 Probleemanalyse................................................................................................................................1
1.2 Doelstelling van het onderzoek..........................................................................................................1
1.3 Hoofd- en deelvragen.........................................................................................................................1
1.4 Onderzoeksmethodologie..................................................................................................................2
1.5 Hoe ziet de vragenlijst eruit?..............................................................................................................2
Opdracht 2....................................................................................................................................................3
2.1 De vragenlijst......................................................................................................................................3
Opdracht 3....................................................................................................................................................7
3.1 Doelstelling van het onderzoek..........................................................................................................7
3.2 Type observatieonderzoek.................................................................................................................7
3.3 Observatie-onderwerpen...................................................................................................................7
3.4 Observatieformulier...........................................................................................................................8
Opdracht 4..................................................................................................................................................10
4.1: Vraag 1.............................................................................................................................................10
4.2: Vraag 2.............................................................................................................................................16
4.3: Vraag 3.............................................................................................................................................17
4.4: Vraag 4.............................................................................................................................................19
Bibliografie.................................................................................................................................................21
...................................................................................................................................................................22
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