ServSafe Alcohol 2022

as seller/server you must: -understand liability regarding alcohol service -balance desire to please guests with legal responsibility -recognize serving alcohol responsibly is right thing to do criminal liability being held responsible for committing a crime - could face criminal charges -most states hold criminally liable for: serving minor, serving intoxicated guests, possessing/selling drugs civil liability being held responsible for payment of damages for injuring a person - forced to pay if you contributed to injury or did nothing to prevent injurty dram shop law allow a 3rd party to sue business, owners & employees for injuries caused by a guest during lawsuit court will determine if: -you caused guests intoxication -guests were encouraged to be intoxicated -policies were in place to protect guests from over drinking role of liquor authority -enforce alcohol laws -issue & monitor liquor licenses -issue citations for violations -hold hearing for violators liquor authority can issues citations if: -sell to minor -fail to check ID -allow minor to use fake ID -serve intoxicated guest -discriminate against guest -serve alcohol when not permitted pregnant guests -can't deny them alcohol - thats gender discrimination -post signs warning effects of alcohol on fetus hours of service -most strictly follow -listed on liquor license happy hour & drink promotions - states may prohibit serving a guest: -2 or more drinks at a time -unlimited number of drinks for fixed price -reduced price drinks for specific time period -drinks containing alcohol without price increase -drinks as a prize for a game contest alcohol path through the body mouth - 10% stomach - 20% smal intestine - 80% throughout the body blood alcohol content (BAC) amount of alcohol absorbed in bloodstream -.30 or higher leads to death or coma -can't drive with higher than .08 what removes large amount of alcohol from body? time passing livers role breaks down alcohol at one drink per hour factors affecting BAC -drink strength: liver can only remove so much alc at a time -body fat: more fat can drink more -gender: men can drink more -age: body fat increases with age & enzymes slow down -emotions: stressed, anger, etc. gets you drunker - body diverts blood away from stomach & small intestine -food: not eating give higher BAC - eat high protein and fat foods -carbonation: drinking carbonation gives higher BAC -medications: taking meds intensifies effects of alcohol keeping track of level of intoxication -count drinks served -observe behavior -doing both is best approach 1 drink = -5 ounces of wine -12 ounces of beer -1.5 ounces of 80 proof liquor -1 ounce of 100 proof liquor counting drinks -determine amount of liquor strength by dividing proof by 2 -determine number of drinks in each drink (24 ounces of beer = 2 drinks) -mixed drinks contain multiple liquors estimate a guests BAC -count number of drinks guest was served -estimate weight -use BAC chart when to count drinks -begin with first drink -continue counting till they leave -use techniques - tally, receipt, etc. signs of intoxication: -relaxed inhibitions: doing things wouldn't normally do, overly friendly, foul language, loud, rude comments -impaired judgement: complain about drink strength, drink faster, bigger drinks, careless with money -slow reactions: talk slow, can't concentrate, sleepy, glassy eye -impaired motor coordination: stumble, fall, spill, drop things, sway, slur speech alcohol tolerance ability to handle alcohol without showing notice signs -regular drinkers may have higher tolerance - causes them to leave with high BAC without being able to tell all staff should: look for signs of intoxication monitor guests from arrival to departure pass info to management/coworkers about intoxicated guest valets should watch for: erratic driving difficulty parking or getting out of car bus boy should watch for: increased loudness difficulty talking sleepiness spilled food/drinks ID forms that are accepted -drivers license -military ID -passport -state ID when checking ID you need to verify: -that it's valid -not issued to a minor must check ID for: -expiration date -signature -birthday -picture -it's in tact characteristics of a minor ID -vertical -red writing -under 21 written on it characteristics of real ID -hologram -bar code -ghost photos -micro printing -UV features in black light words that aren't on a real ID -genuine -secure -authentic -valid real ID shouldn't have picture of: -keys -locks physical features that don't change on a person: -chin -nose -eyes -cheek bones -hair lines proper procedure of checking ID -talk to them and see if they're nervous -ask for ID -verify it's real -if questioning ID check their signature when you refuse a person say things like... -"i can't legally serve you" -"i can't serve you without a valid ID" when checking ID with ID reader, look for: -check magnetic strip -check bar code -make sure info matches dealing with fake ID: -take ID -refuse service/entry stop alcohol service if: -show physical or behavioral signs of intoxication -you're concerned about the number of drinks they've had steps for stopping service: -alert backup: this person must be prepared to help, close enough to observe, not too close to appear threatening -wait until guest orders next round before stopping service: if guest is becoming intoxicated stop service immediately -tell guest you're stopping service: don't be judgmental, express concern and empathy, be firm - stick to decision -to avoid being judgmental say: "our company policy doesn't allow me to serve you anymore alcohol", "i'm not able to serve you more alcohol", "i want to make sure you get home ok", "i'm sorry i can't serve you" -offer nonalcoholic alternatives: so they aren't left out not drinking something stopping service to regulars: -do right thing regardless of relationship -let relationship work to your advantage -express genuine concern for their safety to prevent drunk driving -convince them not to drive -ask guests for their keys: don't physically take them - warn them you'll call police, call police if they do drive -arrange alternative transportation: ask sober companion to drive, call their friend/relative, call cab dealing with guest who arrive intoxicated -try to refuse service -make sure guests are not served alcohol if they do enter