USPS Exam 421 Window Clerk (Questions and Answers)

End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on - ANSWER 24 hour clock Items sent within the US APO, FPO, UN, and its territories and possessions. - ANSWER Domestic mail sets forth the policies, regulations and procedures governing domestic mail - ANSWER DMM- Domestic Mail Manual sets forth policies, regulations, and procedures governing international mail - ANSWER IMM- International Mail Manual contains policies and procedures for administrative ad support functions within the postal service - ANSWER ASM-Administrative and Support Manual all manuals are found on line via? - ANSWER Policy Net Guarantees overnight or next day delivery $100 insurance and free tracking - ANSWER Express Mail Premier Shipping service of the USPS - ANSWER Express Mail Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery - ANSWER Priority Mail Bulk mail usually handled at distribution centers - ANSWER Parcel Select Merchant pays postal fee returning merchandise bulk parcel return product - ANSWER Parcel Return Services First class mail, periodicals, standard mail, package services - ANSWER Mailing services proof of mailing uses PS Form 3800 - ANSWER Certified Mail Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p - ANSWER Insured Mail Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking - ANSWER Delivery Confirmation POM - ANSWER Postal Operations Manual Official Source for updates and updated bi-weekly - ANSWER Postal bulletin Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries? - ANSWER 6 Part of HAZMAT question Tells you when and how to display the POW flag - ANSWER Postal Bulletin POW - ANSWER Prisoner of War Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter. - ANSWER Anonymous Mail PVI - ANSWER Postage Validation Imprinter AMU - ANSWER Anonymous Mail Unit DDD1 - ANSWER Weighs less than 13 oz DDD2 - ANSWER Weighs more than 13 oz Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization - ANSWER Periodicals Parcel post, bonded printed matter media mail, library mail - ANSWER package services printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs - ANSWER Standard Mail can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape - ANSWER Parcel Post Delivery time 2-3 days( not guaranteed ) - ANSWER Priority Mail Delivery time 1-2 days ( overnight and next day ) * Guaranteed - ANSWER Express mail ( Priority Mail Express ) Letters size max - ANSWER 6 1/8in in height and 11 1/2in in length max 1/4in in thickness Flats size max - ANSWER 15in in length and 12in in height and 3/4in in thickness Machinable Parcels - ANSWER min 3in max 17in weight 6 oz min and 25lbs max Rolls that are longer than machinable parcels - ANSWER Irregular Parcels How many zones - ANSWER 8 effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price - ANSWER Balloon Price Effects zones 5-8 can't exceed 1728cu ft max 108in in girth - ANSWER Dimensional Price How often is the Postal bulletin printed - ANSWER Bi-weekly Where do we find a list of lost or stolen MO (money orders) - ANSWER Postal Bulletin and POS Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support? - ANSWER Directives Priority Mail is delivered in - ANSWER 2-3 days any mailable item that weighs less than 13 oz - ANSWER First Class Mail Global Express Guarantee (GXG) is shipped in - ANSWER 1-3 days No mail piece can weigh more than except standard post - ANSWER 70lbs EDDM - ANSWER Every Door Direct Mail Express mail is delivered in - ANSWER 1-2 days what surcharge applies to items/parcels over 108 but no more than 130in - ANSWER oversize /parcel pos t PS Form 3816 - ANSWER COD PS Form 3816-AS - ANSWER More than 3 COD articles are mailed at one time Parcel Post and zones 5-8 larger than 1 cubic foot use - ANSWER Dimensional Pricing Ensures that mail is delivered to a specific addressee or the addressee agent for a fee - ANSWER Restricted delivery Post Office motto for providing the ideal customer experience - ANSWER Clean, Stocked, and Friendly Everyday What are the three P's that influence customer perception - ANSWER Personal, Professional, Postal What does G.I.S.T. stand for - ANSWER Greet, Inquiry, Suggest, and Thank Words that generate a negative feeling - ANSWER Trigger Words Words that make us feel relaxed and composed - ANSWER Calming Words What does POS stand for - ANSWER Point of Service Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all - ANSWER Retail Communication Channels SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes, - ANSWER 10 expanded access channels PS Form 1412 - ANSWER End of the day report SSA is accountable for ______ at the retail floor - ANSWER $100 in cash(AIC753) and blank money orders Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster - ANSWER General Delivery SIA - ANSWER Segmented Inventory Accountability what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it - ANSWER SIA - Segmented Inventory Accountability on the due date a PO Box powered mail is distributed to the box but not delivered - ANSWER 1st day of the month (10 day grace period) on this day a reminder letter is generated from webbats and placed in the PO Box - ANSWER 20th day on this day the PO Box is returned to sender - ANSWER 11th day When customer goes on vacation the post office can hold their mail for a max of - ANSWER 30 days What does RCE stand for - ANSWER Retail Customer Experience Max weight for a 1st class letter - ANSWER 13 oz PS Form 3849 - ANSWER Delivery Notice/Reminder/Receipt PS Form 153 - ANSWER Signature Confirmation PS Form 152 - ANSWER Delivery Confirmation How often is the Retail floor stocked - ANSWER Bi-weekly SSA are audited for SIA how often - ANSWER quarterly what does BMEU - ANSWER Business mail entry Unit PS Form 3800 - ANSWER Certified Mail Receipt PS Form 8105-B - ANSWER Reporting Suspicious Transaction PS Form 8105-A - ANSWER Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more. Insurance claims should be filed no later than - ANSWER 60 days Anonymous Mail is separated at - ANSWER AMU Change of address takes how long to complete - ANSWER 5 days Refunds should be requested within how may days - ANSWER 30 days Stamps are replenished how often - ANSWER weekly Commercial mail or Business related mail customers must be processed by what unit - ANSWER BMEU Customers are charge what fee to pay to have their PO Box back after the 10th day - ANSWER late fee or lock change fee of $21 Customers can check their claim online after how many days - ANSWER 10 A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article - ANSWER 5 days PS Form 3816 COD must show - ANSWER the article number How many bait many orders does the SSA get assigned to and where are they kept - ANSWER 3 and they are kept under the largest currency bill in the draw Units with Individual accountability have fixed credits/stamps and are audited how often - ANSWER every 4 months BSA IS - ANSWER Bank secrecy Act a law that requires every business that provides financial services to report these transactions what are the two types of money orders and their colors - ANSWER Domestic- green and International – pink Money orders can be purchased with - ANSWER cash, travelers check, credit and debit cards RCE stands for - ANSWER Retail Customer Experience What is the main benefit of the RCE Program - ANSWER Test the skill of our retail work force through the eyes of our customer (mystery shopper) The post website is - ANSWER Does the post office give cash back if so how much - ANSWER yes, as long as they purchase something up to $50 in $10 increments POW flags are given - ANSWER for burial purposes What class of mail does the PO have a monopoly on - ANSWER Mailing services Perceptions is _____________ - ANSWER reality What is the time limit that COD undeliverable packages can be held for - ANSWER 30 days Certified Mailing may be only used with what type of mail class - ANSWER First Class or Priority Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry - ANSWER Special Handling caller services are done for how long - ANSWER 6 month period PO Box customers are issued how many keys - ANSWER 2 The postmaster can cancel Firm Holdout if - ANSWER the mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days AIC - ANSWER Account Identifier Code Used to aid postal inspection service in postal burglary and robbery investigations - ANSWER Bait Money Orders Can forward mail for up to how long - ANSWER 12 months How long is a change of address kept on file - ANSWER 18 months