PgMP 2022 study guide already graded A+

PgMP 2022 study guide already graded A+ what does PEST stand for Political Economic Social Technological *Environmental Trends that impact a HSO's strategic planning A Needs Assessment should: identify problems, measure relevant community characteristics, analyze consumer perceptions of problems/goals, determine whether needs are being met by existing programs/services 00:17 01:28 Collaboration can occur at what two levels 1. service delivery level 2. policy level What are the five Ps and how are they helpful P ublics P roducts (program's services) P lace P rice P romotion these are key components of developing a marketing plan Input publics those who provide resources (aka funding) throughput publics staff output publics clients Strategic Planning addresses complex and dynamic environmental conditions by outlining the overall direction of the organization a way of developing organizational responses to an assessment of the agency's mission and mandates, stakeholder expectations, opportunities and challenges and internal strengths and weaknesses (SWOT) Long-Range Planning Assumes that conditions will remain the same and org will make minor changes Operational planning provides specific guidance on day-to-day activities carry to implement strategic plan -relates to day-to-day OPERATIONS Program Planning Designs service delivery programs to achieve outcomes for clients and communities -relates to what the program will do Project Planning Provides implementation detail for new or modified administrative projects not related to regular service delivery -planning related to specific projects Business Planning provides details on expected revenues and expenses to implement programs/projects -$$$$$ Mission Why do we exist? broad and relatively permanent parameters, purposes and unique niche Core Values How do we want to act Vision associated question: Allows staff to: should be: What do we want the organization to be? Allows staff to describe the ideal future for the organization. should be specific and reasonable guidance for staff What is the foundation of the planning process? Vision What are the parts of the planning process? Strategic planning setting goals and objectives designing programs Strategic Planning A disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it operational planning is concerned with: the agency as a whole operational planning focuses on: individual projects each program should have an overriding: goal Goal: a broad expected outcome for a program -do NOT need to be measurable -SHOULD provide direction and focus Difference between a goal and an objective? Goals are broad statements of outcomes while objectives are specific and measurable statements about objectives Goals are general statements of desired ends Objectives specify how those end states are to be attained 3 types of objectives: 1. organizational/administrative related to targets for organizational development or improvement 2. Activity/process pertain to program activities to be performed and the number/types of services to be delivered 3. Outcome refer to the expected impact of program intervention on the recipients of a service -Outcome objectives measure effectiveness by connecting programs efforts and program results -most revealing of agency effectivness SMART S pecific M easurable A chievable R ealistic T imeley