Understanding and Managing Organizational Behavior, Jones - Exam Preparation Test Bank (Downloadable Doc)

Understanding and Managing Organizational Behavior, 6e (George/Jones)

Chapter 1 Introduction to Organizational Behavior



1) The quality of the goods that an organization produces is the product of the behaviors
and performance of its workers.

Answer: TRUE

Diff: 2 Page Ref: 4

Topic: What Is Organizational Behavior?

Skill: conceptual

Objective: Define organizational behavior and explain how and why it determines the
effectiveness of an organization.



2) The principles of organizational behavior do not apply to people who volunteer to
work in nonprofit or charitable organizations.

Answer: FALSE

Explanation: Volunteers also benefit from principles of organizational behavior and
often attend training classes.

Diff: 2 Page Ref: 5

Topic: What Is Organizational Behavior?

Skill: conceptual

Objective: Define organizational behavior and explain how and why it determines the
effectiveness of an organization.



3) The guidelines for both managers and workers produced by the study of organizational
behavior are a replacement for intuition and common sense.

Answer: TRUE

Diff: 2 Page Ref: 5, 6

,Topic: What Is Organizational Behavior?

Skill: conceptual

Objective: Define organizational behavior and explain how and why it determines the
effectiveness of an organization.



4) Only top-level managers can make decisions about the workplace behavior that is
required to meet an organization's goals.

Answer: FALSE

Explanation: Employees at all levels in an organization make decisions about how to
behave and work with other people to achieve organizational goals.

Diff: 2 Page Ref: 4-5

Topic: What Is Organizational Behavior?

Skill: conceptual

Objective: Appreciate why the study of organizational behavior improves a person's
ability to understand and respond to events that take place in a work setting.

,5) The study of organizational behavior takes place at many different levels of analysis,
including the individual level, the group level, and the division level.

Answer: FALSE

Explanation: The study of organizational behavior takes place at the following levels:
individual, group, and organization.

Diff: 2 Page Ref: 6

Topic: What Is Organizational Behavior?

Skill: conceptual

Objective: Differentiate between the three levels at which organizational behavior is
examined.

6) A team is a group in which members work together intensively to achieve a common
group goal.

Answer: TRUE

Diff: 2 Page Ref: 7

Topic: What Is Organizational Behavior?

Skill: conceptual

Objective: Differentiate between the three levels at which organizational behavior is
examined.



7) Organizational culture seldom shapes the attitudes and behaviors of people and groups
within an organization.

Answer: FALSE

Explanation: Organizational culture shapes and controls the attitudes and behaviors of
people and groups within an organization and influences their desire to work toward
achieving organizational goals.

Diff: 3 Page Ref: 7

Topic: What Is Organizational Behavior?

Skill: conceptual

, Objective: Differentiate between the three levels at which organizational behavior is
examined.



8) Characteristics of the organization as a whole have little or no effect on the behavior of
individuals and groups.

Answer: FALSE

Explanation: An organization's structure controls how people and groups cooperate and
interact to achieve organizational goals.

Diff: 2 Page Ref: 7

Topic: What Is Organizational Behavior?

Skill: conceptual

Objective: Differentiate between the three levels at which organizational behavior is
examined.