mera customer service screening pre-test | 100 Questions | 100% Correct Answers

What questions do you ask to see if the customer software met expectations of the customer? - How has the software worked for what you were doing it for? A new customer comes into your department, but you are helping another customer. You should: - Acknowledge the new customer's presence with eye contact and /or a brief comment that you'll be right with him. Which of the following would be the best option when trying to find out what customer wants to buy? - What color do you prefer in that brand? A good reason for creating an opening for discussion is to: - Get to know what the customer wants The best way to talk to a new customer is to: - Match what you say and your tone of voice to her personality Three ways to create a positive impression of you and the store include: Complimenting the customer's taste; assuring the customer that he is the expert; and - Indicating based on your professional product knowledge, you feel his purchases are worthwhile A retail association sees that an electrical socket has wires exposed in an area where customers shop. The retail associate must: - Secure the area and report the situation to management. If the customer isn't shopping alone, you can include the rest of the party by: - Giving other service to those in the party, such as offering a chair or a cup a refreshment