Chapter 01 Thriving in a Digital, Social, and Mobile Workplace
1. Which statement regarding communication skills in the workplace is correct?
a. The COVID-19 pandemic has revealed the relative unimportance of good communication skills in the
workplace.
b. Communication skills often rank at the bottom of recruiters’ wish lists.
c. Superior communication skills will make you marketable in the workplace of the future regardless of
economic climate.
d. Today's workers communicate less, not more, since information technology and social media have swept the
workplace.
ANSWER: c
RATIONALE: The COVID-19 pandemic forced an unprecedented expansion of remote work and
accelerated the digital transformation of the workplace. In this hyperconnected and always-on
environment, communication skills are critical.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 5
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
United States - BUSPROG.ESBC.GULO.23.06.05 - DISC.ESBC.GULO.23.06.05
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Understand
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/1/2022 11:40 AM
2. Communication skills _______.
a. are not as important as technical skills for career success
b. are not necessary in today's competitive job market
c. are ranked by recruiters at the top of qualities they most desire in job seekers
d. cannot be learned; they are innate
ANSWER: c
RATIONALE: Studies confirm that recruiters rank communication skills at the top of qualities they most
desire in job seekers. Your ability to communicate will make you marketable and continue to
be your ticket to success regardless of the current economic climate. The good news is that
effective communication can be learned.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: pp. 2-3
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/10/2022 3:55 PM
Copyright Cengage Learning. Powered by Cognero. Page 1
,DATE MODIFIED: 3/1/2022 11:40 AM
3. Which of the following statements is an accurate description of communication in the workplace today?
a. Workers today communicate less than in previous years.
b. Technology has not affected how and why we communicate.
c. Businesses today generate a wide range of messages using a variety of media.
d. Writing is a skill set used only by managers and corporate executives.
ANSWER: c
RATIONALE: Because of technology, all workers will write more on the job and use a wider range of
communication channels, including letters, memos, e-mails, wikis, texts, instant messages,
and blogs.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 3-4
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Understand
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/1/2022 11:40 AM
4. The combination of communication, logical reasoning, critical-thinking, teamwork, and management skills used to be
referred to as soft skills, but now are being referred to instead as interpersonal skills or _______.
a. statistical skills
b. professional skills
c. emotional skills
d. executive skills
ANSWER: b
RATIONALE: Soft skills are essential career attributes. In addition to technical knowledge, your future
employer will expect you to show professionalism and possess what are variously called soft
skills, people skills or emotional intelligence. Because these skills are becoming increasingly
more important, they are now being referred to as interpersonal skills or professional skills.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: pp. 8-9
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/11/2022 4:36 PM
Copyright Cengage Learning. Powered by Cognero. Page 2
,5. Strategic use of e-mail, internet, voice mail, and texting are important in developing your _______.
a. on-the-job accuracy
b. relationships with your co-workers
c. professional image
d. productivity goals
ANSWER: c
RATIONALE: If you look and sound professional while working, you are more likely to be taken seriously
and to be promoted.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 5
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/11/2022 4:37 PM
6. Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual
teams, heightened global competition, innovative communication technologies, new work environments, and focus on
_______.
a. creating an entirely online presence
b. promoting from within
c. increasing levels of management
d. business ethics
ANSWER: d
RATIONALE: Because of recent publicized business scandals, companies are now eager to regain public
trust and to build ethical environments. Many businesses have written ethical mission
statements, installed hotlines, and appointed compliance officers to ensure strict adherence to
standards and legislation.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: pp. 5-7
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.02.04 - DISC.ESBC.GULO.23.02.04
United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/1/2022 11:40 AM
7. Which one of the following statements about today's business environments is correct?
Copyright Cengage Learning. Powered by Cognero. Page 3
, a. The number of telecommuting employees is expected to decline in the future.
b. All companies assign offices for employees.
c. Many employees today no longer need an office; they can work anytime and anywhere.
d. Workers today spend more time in offices than workers in the past.
ANSWER: c
RATIONALE: Technological advances have allowed today's employees to work anytime and anywhere with
just a mobile phone and a wireless computer, causing the number of telecommuting
employees to increase.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 6-7
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Understand
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/11/2022 4:37 PM
8. Which statement below is an accurate description of today’s workplace?
a. Employees can expect to have more managers.
b. Very few businesses involve employees in decision making.
c. Today's employees can expect to interact with people from many cultures.
d. Businesses use social media only to interact with customers.
ANSWER: c
RATIONALE: Because many companies are moving beyond domestic markets, today's employees will be
interacting more with people from many cultures. To be a successful communicator, you will
want to learn about other cultures and develop intercultural skills such as sensitivity,
tolerance, flexibility, and patience.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 7
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.05.01 - DISC.ESBC.GULO.23.05.01
United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Understand
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/11/2022 4:37 PM
9. The term flattened management hierarchies refers to _______.
a. renewed emphasis on ethics
b. fewer levels of management
Copyright Cengage Learning. Powered by Cognero. Page 4
1. Which statement regarding communication skills in the workplace is correct?
a. The COVID-19 pandemic has revealed the relative unimportance of good communication skills in the
workplace.
b. Communication skills often rank at the bottom of recruiters’ wish lists.
c. Superior communication skills will make you marketable in the workplace of the future regardless of
economic climate.
d. Today's workers communicate less, not more, since information technology and social media have swept the
workplace.
ANSWER: c
RATIONALE: The COVID-19 pandemic forced an unprecedented expansion of remote work and
accelerated the digital transformation of the workplace. In this hyperconnected and always-on
environment, communication skills are critical.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 5
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
United States - BUSPROG.ESBC.GULO.23.06.05 - DISC.ESBC.GULO.23.06.05
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Understand
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/1/2022 11:40 AM
2. Communication skills _______.
a. are not as important as technical skills for career success
b. are not necessary in today's competitive job market
c. are ranked by recruiters at the top of qualities they most desire in job seekers
d. cannot be learned; they are innate
ANSWER: c
RATIONALE: Studies confirm that recruiters rank communication skills at the top of qualities they most
desire in job seekers. Your ability to communicate will make you marketable and continue to
be your ticket to success regardless of the current economic climate. The good news is that
effective communication can be learned.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: pp. 2-3
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/10/2022 3:55 PM
Copyright Cengage Learning. Powered by Cognero. Page 1
,DATE MODIFIED: 3/1/2022 11:40 AM
3. Which of the following statements is an accurate description of communication in the workplace today?
a. Workers today communicate less than in previous years.
b. Technology has not affected how and why we communicate.
c. Businesses today generate a wide range of messages using a variety of media.
d. Writing is a skill set used only by managers and corporate executives.
ANSWER: c
RATIONALE: Because of technology, all workers will write more on the job and use a wider range of
communication channels, including letters, memos, e-mails, wikis, texts, instant messages,
and blogs.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 3-4
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Understand
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/1/2022 11:40 AM
4. The combination of communication, logical reasoning, critical-thinking, teamwork, and management skills used to be
referred to as soft skills, but now are being referred to instead as interpersonal skills or _______.
a. statistical skills
b. professional skills
c. emotional skills
d. executive skills
ANSWER: b
RATIONALE: Soft skills are essential career attributes. In addition to technical knowledge, your future
employer will expect you to show professionalism and possess what are variously called soft
skills, people skills or emotional intelligence. Because these skills are becoming increasingly
more important, they are now being referred to as interpersonal skills or professional skills.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: pp. 8-9
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/11/2022 4:36 PM
Copyright Cengage Learning. Powered by Cognero. Page 2
,5. Strategic use of e-mail, internet, voice mail, and texting are important in developing your _______.
a. on-the-job accuracy
b. relationships with your co-workers
c. professional image
d. productivity goals
ANSWER: c
RATIONALE: If you look and sound professional while working, you are more likely to be taken seriously
and to be promoted.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 5
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/11/2022 4:37 PM
6. Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual
teams, heightened global competition, innovative communication technologies, new work environments, and focus on
_______.
a. creating an entirely online presence
b. promoting from within
c. increasing levels of management
d. business ethics
ANSWER: d
RATIONALE: Because of recent publicized business scandals, companies are now eager to regain public
trust and to build ethical environments. Many businesses have written ethical mission
statements, installed hotlines, and appointed compliance officers to ensure strict adherence to
standards and legislation.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: pp. 5-7
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.02.04 - DISC.ESBC.GULO.23.02.04
United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Remember
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/1/2022 11:40 AM
7. Which one of the following statements about today's business environments is correct?
Copyright Cengage Learning. Powered by Cognero. Page 3
, a. The number of telecommuting employees is expected to decline in the future.
b. All companies assign offices for employees.
c. Many employees today no longer need an office; they can work anytime and anywhere.
d. Workers today spend more time in offices than workers in the past.
ANSWER: c
RATIONALE: Technological advances have allowed today's employees to work anytime and anywhere with
just a mobile phone and a wireless computer, causing the number of telecommuting
employees to increase.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 6-7
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Understand
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/11/2022 4:37 PM
8. Which statement below is an accurate description of today’s workplace?
a. Employees can expect to have more managers.
b. Very few businesses involve employees in decision making.
c. Today's employees can expect to interact with people from many cultures.
d. Businesses use social media only to interact with customers.
ANSWER: c
RATIONALE: Because many companies are moving beyond domestic markets, today's employees will be
interacting more with people from many cultures. To be a successful communicator, you will
want to learn about other cultures and develop intercultural skills such as sensitivity,
tolerance, flexibility, and patience.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 7
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ESBC.GULO.23.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.05.01 - DISC.ESBC.GULO.23.05.01
United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
TOPICS: Succeeding With Twenty-First-Century Skills
KEYWORDS: Bloom's: Understand
DATE CREATED: 1/10/2022 3:55 PM
DATE MODIFIED: 3/11/2022 4:37 PM
9. The term flattened management hierarchies refers to _______.
a. renewed emphasis on ethics
b. fewer levels of management
Copyright Cengage Learning. Powered by Cognero. Page 4
