USPS Exam 421 Window Clerk Practice Exam
1. USPS Mission: Provide, trusted, affordable, universal
2. 24-Hour Clock: Improve effectiveness through standardization &
innovation. End-to-end process to ensure mail is Collected, distributed,
and delivered. USPS runs on this.
3. Delivery Methods: Planes, trucks, cars, boats, bicycles, snow mobiles,
mules.
4. APC: Automated Postal Centers
5. Automated Postal Centers: Self-serve kiosks, commercial retail outlets,
banks, ATMs.
,6. Mail Arrival Profile: Determines operational startup & staffing.
7. CET: Critical Entry Time
8. Clearance Time: Mail is cleared for dispatch.
9. 18:00: Carriers in from street.
10.20:00: 80% of collection mail should be cancelled at the P&DC.
11.23:00: Out of primary processing.
12.24:00: Secondary Operations Complete
13.04:00-09:00: Distribute to DDC/DDU
14.07:00: 100% of DPS 2nd pass complete.
15.Core Responsibility: Security, Sanctity, Preserve, Protect - Instills
customer confidence, projects positive public image, maintains
competitive advantage, pro- tects privacy.
16.PolicyNet: Online resource to find handbooks, manuals, publications.
17.Directives: Policies, Procedures, Regulations - Effects in four ways:
productiv- ity, revenue, legal liability, customer service.
18.DMM: Domestic Mail Manual
19.Domestic Mail Manual: DMM - Policies, procedures and regulatins for
,domes- tic mail. Information on extra services, postage prices, mail
classes.
20.IMM: International Mail Manual
21.International Mail Manual: IMM - Mailing conditions for each
country, also includes a list of countries.
22.ASM: Adminstrative Support Manual
, 23.Administrative Support Manual: Policies, procedures for
adminstrative and support functions. Information covering audits,
investigations, communication, fa- cilities, equipment and privacy.
24.POM: Postal Operations Manual
25.Postal Operations Manual: Operations function of field
organizations. In- formation regarding retail, philatelic, collection,
mail processing, transportation, delivery, vehical operation.
26.ELM: Employee & Labor Relations Manual
27.Employee & Labor Relations Manual: Personnel policies and
regulations. Employee placement, pay, benefits, training, health and
environment, labor rela- tions.
28.F101: Field Accounting Procedures
29.AS or MS: Handbook ID for Administrative Support Manual (ASM)
30.DM: Handbook ID for Domestic Mail Manual (DMM)
31.EL or P: Handbook ID for Employee & Labor Relations Manual (ELM)
32.M: Handbook ID for Postal Operations Manual (POM) or
Administrative Sup- port Manual (ASM)
1. USPS Mission: Provide, trusted, affordable, universal
2. 24-Hour Clock: Improve effectiveness through standardization &
innovation. End-to-end process to ensure mail is Collected, distributed,
and delivered. USPS runs on this.
3. Delivery Methods: Planes, trucks, cars, boats, bicycles, snow mobiles,
mules.
4. APC: Automated Postal Centers
5. Automated Postal Centers: Self-serve kiosks, commercial retail outlets,
banks, ATMs.
,6. Mail Arrival Profile: Determines operational startup & staffing.
7. CET: Critical Entry Time
8. Clearance Time: Mail is cleared for dispatch.
9. 18:00: Carriers in from street.
10.20:00: 80% of collection mail should be cancelled at the P&DC.
11.23:00: Out of primary processing.
12.24:00: Secondary Operations Complete
13.04:00-09:00: Distribute to DDC/DDU
14.07:00: 100% of DPS 2nd pass complete.
15.Core Responsibility: Security, Sanctity, Preserve, Protect - Instills
customer confidence, projects positive public image, maintains
competitive advantage, pro- tects privacy.
16.PolicyNet: Online resource to find handbooks, manuals, publications.
17.Directives: Policies, Procedures, Regulations - Effects in four ways:
productiv- ity, revenue, legal liability, customer service.
18.DMM: Domestic Mail Manual
19.Domestic Mail Manual: DMM - Policies, procedures and regulatins for
,domes- tic mail. Information on extra services, postage prices, mail
classes.
20.IMM: International Mail Manual
21.International Mail Manual: IMM - Mailing conditions for each
country, also includes a list of countries.
22.ASM: Adminstrative Support Manual
, 23.Administrative Support Manual: Policies, procedures for
adminstrative and support functions. Information covering audits,
investigations, communication, fa- cilities, equipment and privacy.
24.POM: Postal Operations Manual
25.Postal Operations Manual: Operations function of field
organizations. In- formation regarding retail, philatelic, collection,
mail processing, transportation, delivery, vehical operation.
26.ELM: Employee & Labor Relations Manual
27.Employee & Labor Relations Manual: Personnel policies and
regulations. Employee placement, pay, benefits, training, health and
environment, labor rela- tions.
28.F101: Field Accounting Procedures
29.AS or MS: Handbook ID for Administrative Support Manual (ASM)
30.DM: Handbook ID for Domestic Mail Manual (DMM)
31.EL or P: Handbook ID for Employee & Labor Relations Manual (ELM)
32.M: Handbook ID for Postal Operations Manual (POM) or
Administrative Sup- port Manual (ASM)
