EDITION 100% CORRECT GUARANTEED GRADE
A+
1. The concept that some leadership attributes will work in some situations but not in others can
be described by the?
contingency theory
2. Sam Meyers manages a telemarketing call center. He has 20 employees working for him who
are displeased with the way he yells and threatens to terminate them for what they see as small
issues. Which kind of power is Sam using to get the job done?
Coercive power
3. Which of the following is considered an organizational blueprint, which prescribes the
quantity and time frame for when each end product will be assembled?
MPS (Master Production Schedule)
4. In performing a SWOT analysis, which of the following would be considered as a threat?
Competitors
5. During the implementation of a project, which of the following should be the primary focus
of a consulting firm?
Tools and materials availability
, 6.Which of the following is considered a major process flow structure?
Project
7. Some studies indicate the best approach for transformational change may have the chief
executive officer create an atmosphere for change?
but let others decide how to initiate change
8. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
Continuous improvement
9. What can affirmative action assist organizations in achieving that diversity initiatives cannot?
Correcting specific problems of the past
10. According to the job characteristics model, autonomy is defined as the degree to which?
a job provides the worker freedom, independence, and discretion
11. Active listening requires:
summarizing all areas of the performance-interview feedback discussion.
12. An example of control criteria that can be used in any situation is .
employee satisfaction
13. Because practical considerations make job tryouts for all candidates infeasible, it is necessary
to the relative level of job performance for each candidate on the basis of available information.
predict