Principles of Management, Openstax - Exam Preparation Test Bank (Downloadable Doc)

Chapter 1 MANAGING AND PERFORMING




TRUE-FALSE QUESTIONS



Title: ANSWER: T REFERENCE: What Do Managers Do? LEARNING OUTCOME: 1

1. According to Mintzberg, managers averaged 36 written and 16 verbal contacts per day with
most of these activities lasting less than nine minutes.

a. True

b. False



Title: ANSWER: F REFERENCE: What Do Managers Do? LEARNING OUTCOME: 1

2. Kotter studied a number of successful general managers over a five-year period and found
that they spend most of their time by themselves drawing up plans or worrying about important
decisions.

a. True

b. False



Title: ANSWER: F REFERENCE: The Roles Managers Play LEARNING OUTCOME: 2

3. The influence of managers is most clearly seen, according to Mintzberg, in the figurehead
role.

a. True

b. False



Title: ANSWER: T REFERENCE: The Roles Managers Play LEARNING OUTCOME: 2

4. While the entrepreneur role describes managers who initiate change, the disturbance or crisis
handler role depicts managers who must involuntarily react to conditions.

,a. True

b. False



Title: ANSWER: F REFERENCE: The Roles Managers Play LEARNING OUTCOME: 2

5. In the leader role, managers pass privileged information directly to subordinates, whereas in
the disseminator role, managers send information to people outside of their organizations.

a. True

b. False



Title: ANSWER: T REFERENCE: The Roles Managers Play LEARNING OUTCOME: 2

6. As monitors, managers are constantly scanning the environment for information, talking with
liaison contacts and subordinates, and receiving unsolicited information.

a. True

b. False



Title: ANSWER: F REFERENCE: The Roles Managers Play LEARNING OUTCOME: 2

7. According to Mintzberg, disturbance handler is an interpersonal role.

a. True

b. False



Title: ANSWER: T REFERENCE: The Roles Managers Play LEARNING OUTCOME: 2

8. In a leader role, a manager counsels, communicates, and directs subordinates.

a. True

b. False



Title: ANSWER: F REFERENCE: The Roles Managers Play LEARNING OUTCOME: 2

,9. In a liaison role, a manager performs formal duties like greeting customers and signing
contracts.

a. True

b. False



Title: ANSWER: T REFERENCE: Major Characteristics of the Manager's Job LEARNING OUTCOME:
3

10. For managers, threats include technological breakthroughs on the part of competitors,
obsolescence in their organization, and dramatically shortened product cycles.

a. True

b. False



Title: ANSWER: F REFERENCE: Major Characteristics of the Manager's Job LEARNING OUTCOME:
3

11. For managers, in any organization, threats include product or service niches that are
underserved, out-of-cycle hiring possibilities, mergers, purchases, or upgrades in equipment,
space, or other assets.

a. True

b. False



Title: ANSWER: F REFERENCE: Major Characteristics of the Manager's Job LEARNING OUTCOME:
3

12. Community relations and external consulting are self-described activities of a manager’s
responsibilities.

a. True

b. False



Title: ANSWER: F REFERENCE: Major Characteristics of the Manager's Job LEARNING OUTCOME:
3

, 13. As part of their responsibilities, all managers get involved in planning, scheduling, and
monitoring the design, development, production, and delivery of the organization’s products
and services.

a. True

b. False



Title: ANSWER: T REFERENCE: Major Characteristics of the Manager's Job LEARNING OUTCOME:
3

14. Executive managers are at the top of the hierarchy and are responsible for the entire
organization, especially its strategic direction.

a. True

b. False



Title: ANSWER: F REFERENCE: Major Characteristics of the Manager's Job LEARNING OUTCOME:
3

15. Front-line managers in organizations devote more of their time to conceptual issues.

a. True

b. False




MULTIPLE-CHOICE QUESTIONS