Ch01
Student: ___________________________________________________________________________
1. That people work in organizations, produce goods and services and contribute to society is a phenomenon
limited to the United States.
True False
2. The study of organizational behavior isn't a discipline or a generally accepted science with an established
theoretical foundation.
True False
3. Today's workforce looks, thinks and acts very much like the workforce of the past.
True False
4. Middle managers must perform both leadership and follower roles.
True False
5. Groups within an organization have little impact on individual behavior.
True False
6. A person's behavior in any situation involves the interaction of that individual's personal characteristics and
the characteristics of the situation.
True False
7. An organization chart shows the common processes within an organization, such as communication and
decision making.
True False
8. Communication and decision making are common organizational processes.
True False
9. Organizations invariably have a positive cultures, although the level of positive energy may rise and fall
over time.
True False
10. Factors in the external environment have an influence on how an organization is structured.
True False
11. Managers increasingly work in an unpredictable economic environment.
True False
,12. Group performance is the foundation of organizational performance.
True False
13. Understanding individual behavior is critical for effective management.
True False
14. Learning to manage cultural diversity has become less important in recent years.
True False
15. Stakeholder theory attempts to explain and predict how individual behavior is aroused, sustained and
stopped.
True False
16. One of the most powerful influences on individual performance is an organization's reward system.
True False
17. A reward system is limited to monetary rewards.
True False
18. Conflict among groups always results in benefits for the organization as a whole.
True False
19. Very few people in U.S. society are uncomfortable with the concept of power.
True False
20. Managers derive their power from organizational sources only.
True False
21. Leaders exist within all organizations, regardless of its location or size.
True False
22. Without effective leadership practices, instilling concern about quality is difficult, if not impossible.
True False
23. Two important aspects of organizational structure are job design and organizational design.
True False
24. Job design refers to the process by which managers specify the contents, methods and relationships of jobs
to satisfy both organizational and individual requirements.
True False
,25. Ethics play a major role in decision making because managerial decisions affect people's lives and well-
being.
True False
26. Managers seldom, if ever, get to make decisions involving the allocation of limited resources.
True False
27. If successfully achieving results, a group of chemists working alone on unrelated projects could be
considered an effective group.
True False
28. Writers of the Classical School proposed that managerial work consists of distinct yet interrelated
functions, which taken together constitute the managerial process.
True False
29. Decisional role activities can include the manager making decisions about negotiations with the
organization's constituencies.
True False
30. The planning function is used to determine who'll do what and with whom, in order to achieve the desired
end results.
True False
31. Planning focuses on a single activity: specifying where the organization is going.
True False
32. Effectiveness means essentially the same thing to all people.
True False
33. The degree of commitment indicates the degree of effectiveness.
True False
34. Goal achievement isn't readily measurable for organizations that don't produce tangible outputs.
True False
35. Obtaining consensus among managers as to their organization's specific goals is often the easiest part of the
goal-setting process.
True False
36. All organizations acquire resources from the larger environment of which they're a part.
True False
, 37. In the context of systems theory, the organization is one element of a number of elements acting
independently.
True False
38. Systems theory can be used to describe the behavior of both individuals and groups.
True False
39. Organizations, such as universities, do not need to worry about output to survive.
True False
40. Systems theory emphasizes two important considerations: (1) an organization must be able to adapt to the
demands of its environment to survive and (2) the organization must meet those demands.
True False
41. Each stakeholder or group of stakeholders expects the organization to behave in ways that benefit them.
True False
42. An organization is considered effective to the extent that it satisfies the interests of the group controlling
the least important resource.
True False
43. Managers of an organization achieve effectiveness by identifying the more influential members of the most
powerful coalitions and satisfying their needs.
True False
44. The purpose of managers in organizations is to coordinate activities in order to achieve effectiveness.
True False
45. All of the following are stages that emerge in an effective global account manager (GAM) system except:
A. Embedded
B. Remote
C. Spring load
D. Beginner
46. The United States became such a productive nation largely as the result of ____________________.
A. Sound management practices and techniques
B. Trade embargoes
C. Governmental regulation
D. Its vast array of its natural resources
Student: ___________________________________________________________________________
1. That people work in organizations, produce goods and services and contribute to society is a phenomenon
limited to the United States.
True False
2. The study of organizational behavior isn't a discipline or a generally accepted science with an established
theoretical foundation.
True False
3. Today's workforce looks, thinks and acts very much like the workforce of the past.
True False
4. Middle managers must perform both leadership and follower roles.
True False
5. Groups within an organization have little impact on individual behavior.
True False
6. A person's behavior in any situation involves the interaction of that individual's personal characteristics and
the characteristics of the situation.
True False
7. An organization chart shows the common processes within an organization, such as communication and
decision making.
True False
8. Communication and decision making are common organizational processes.
True False
9. Organizations invariably have a positive cultures, although the level of positive energy may rise and fall
over time.
True False
10. Factors in the external environment have an influence on how an organization is structured.
True False
11. Managers increasingly work in an unpredictable economic environment.
True False
,12. Group performance is the foundation of organizational performance.
True False
13. Understanding individual behavior is critical for effective management.
True False
14. Learning to manage cultural diversity has become less important in recent years.
True False
15. Stakeholder theory attempts to explain and predict how individual behavior is aroused, sustained and
stopped.
True False
16. One of the most powerful influences on individual performance is an organization's reward system.
True False
17. A reward system is limited to monetary rewards.
True False
18. Conflict among groups always results in benefits for the organization as a whole.
True False
19. Very few people in U.S. society are uncomfortable with the concept of power.
True False
20. Managers derive their power from organizational sources only.
True False
21. Leaders exist within all organizations, regardless of its location or size.
True False
22. Without effective leadership practices, instilling concern about quality is difficult, if not impossible.
True False
23. Two important aspects of organizational structure are job design and organizational design.
True False
24. Job design refers to the process by which managers specify the contents, methods and relationships of jobs
to satisfy both organizational and individual requirements.
True False
,25. Ethics play a major role in decision making because managerial decisions affect people's lives and well-
being.
True False
26. Managers seldom, if ever, get to make decisions involving the allocation of limited resources.
True False
27. If successfully achieving results, a group of chemists working alone on unrelated projects could be
considered an effective group.
True False
28. Writers of the Classical School proposed that managerial work consists of distinct yet interrelated
functions, which taken together constitute the managerial process.
True False
29. Decisional role activities can include the manager making decisions about negotiations with the
organization's constituencies.
True False
30. The planning function is used to determine who'll do what and with whom, in order to achieve the desired
end results.
True False
31. Planning focuses on a single activity: specifying where the organization is going.
True False
32. Effectiveness means essentially the same thing to all people.
True False
33. The degree of commitment indicates the degree of effectiveness.
True False
34. Goal achievement isn't readily measurable for organizations that don't produce tangible outputs.
True False
35. Obtaining consensus among managers as to their organization's specific goals is often the easiest part of the
goal-setting process.
True False
36. All organizations acquire resources from the larger environment of which they're a part.
True False
, 37. In the context of systems theory, the organization is one element of a number of elements acting
independently.
True False
38. Systems theory can be used to describe the behavior of both individuals and groups.
True False
39. Organizations, such as universities, do not need to worry about output to survive.
True False
40. Systems theory emphasizes two important considerations: (1) an organization must be able to adapt to the
demands of its environment to survive and (2) the organization must meet those demands.
True False
41. Each stakeholder or group of stakeholders expects the organization to behave in ways that benefit them.
True False
42. An organization is considered effective to the extent that it satisfies the interests of the group controlling
the least important resource.
True False
43. Managers of an organization achieve effectiveness by identifying the more influential members of the most
powerful coalitions and satisfying their needs.
True False
44. The purpose of managers in organizations is to coordinate activities in order to achieve effectiveness.
True False
45. All of the following are stages that emerge in an effective global account manager (GAM) system except:
A. Embedded
B. Remote
C. Spring load
D. Beginner
46. The United States became such a productive nation largely as the result of ____________________.
A. Sound management practices and techniques
B. Trade embargoes
C. Governmental regulation
D. Its vast array of its natural resources
