Essentials of Organizational Behavior, 13e (Robbins/Judge)
Chapter 1 What Is Organizational Behavior?
1) What are the three primary determinants of behavior in organizations?
A) profit structure, organizational complexity, and job satisfaction
B) individuals, profit structure, and job satisfaction
C) individuals, groups, and job satisfaction
D) groups, structure, and profit structure
E) individuals, groups, and structure
Answer: E
Explanation: E) OB investigates the impact that individuals, groups, and structure have
on behavior within organizations.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Demonstrate the importance of interpersonal skills in the workplace.
2) Which of the following is not a core topic of organizational behavior?
A) motivation
B) attitude development
C) conflict
D) resource allocation
E) work design
Answer: D
Explanation: D) OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and
,values, attitude development and perception, change processes, conflict and negotiation,
and work design. It does not include resource allocation.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Demonstrate the importance of interpersonal skills in the workplace.
,3) Until the late 1980s, business school curricula emphasized the ________ aspects of
management.
A) ethical
B) people
C) technical
D) human
E) global
Answer: C
Explanation: C) Until the late 1980s, business school curricula emphasized the technical
aspects of management, focusing on economics, accounting, finance, and quantitative
techniques. Course work in human behavior and people skills received relatively less
attention. Over the past three decades, however, business faculty have come to realize the
role that understanding human behavior plays in determining a manager's effectiveness,
and required courses on people skills have been added to many curricula.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Demonstrate the importance of interpersonal skills in the workplace.
4) Which of the following is not a reason why business schools have begun to include
classes on organizational behavior?
A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations' profits
Answer: C
Explanation: C) Understanding human behavior plays an important role in determining a
, manager's effectiveness. Developing managers' interpersonal skills helps organizations
attract and keep high-performing employees. Positive social relationships are associated
with lower stress at work and lower turnover. Finally, companies with reputations as
good places to work have been found to generate superior financial performance.
Expanding a company's consulting needs is not a positive reason to teach organizational
behavior.
Diff: 3
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Demonstrate the importance of interpersonal skills in the workplace.
Chapter 1 What Is Organizational Behavior?
1) What are the three primary determinants of behavior in organizations?
A) profit structure, organizational complexity, and job satisfaction
B) individuals, profit structure, and job satisfaction
C) individuals, groups, and job satisfaction
D) groups, structure, and profit structure
E) individuals, groups, and structure
Answer: E
Explanation: E) OB investigates the impact that individuals, groups, and structure have
on behavior within organizations.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Demonstrate the importance of interpersonal skills in the workplace.
2) Which of the following is not a core topic of organizational behavior?
A) motivation
B) attitude development
C) conflict
D) resource allocation
E) work design
Answer: D
Explanation: D) OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and
,values, attitude development and perception, change processes, conflict and negotiation,
and work design. It does not include resource allocation.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Demonstrate the importance of interpersonal skills in the workplace.
,3) Until the late 1980s, business school curricula emphasized the ________ aspects of
management.
A) ethical
B) people
C) technical
D) human
E) global
Answer: C
Explanation: C) Until the late 1980s, business school curricula emphasized the technical
aspects of management, focusing on economics, accounting, finance, and quantitative
techniques. Course work in human behavior and people skills received relatively less
attention. Over the past three decades, however, business faculty have come to realize the
role that understanding human behavior plays in determining a manager's effectiveness,
and required courses on people skills have been added to many curricula.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Demonstrate the importance of interpersonal skills in the workplace.
4) Which of the following is not a reason why business schools have begun to include
classes on organizational behavior?
A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations' profits
Answer: C
Explanation: C) Understanding human behavior plays an important role in determining a
, manager's effectiveness. Developing managers' interpersonal skills helps organizations
attract and keep high-performing employees. Positive social relationships are associated
with lower stress at work and lower turnover. Finally, companies with reputations as
good places to work have been found to generate superior financial performance.
Expanding a company's consulting needs is not a positive reason to teach organizational
behavior.
Diff: 3
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Demonstrate the importance of interpersonal skills in the workplace.
