You passed this Milestone
18 questions were answered correctly.
3 questions were answered incorrectly.
1
Lainey, Penelope, Zach, and Brian were talking about renting an apartment together next
year, but they were having trouble working out the details.
"I don't understand why I would have to pay more if I got the master bedroom,"
said Lainey. "We decided to draw straws to see who gets what room, and Zach only
suggested that after he didn't draw the master bedroom."
"I only suggested that because I don't think it's fair that we each pay the same amount for
different amenities," responded Zach. "I'd be willing to pay more if I got a larger room and
private bathroom, but if we're splitting everything else I don't understand why I have to
pay the same as Lainey for a smaller space."
"I agree with our initial plan of splitting everything," Brian jumped in. "But maybe Zach has
a point about things seeming uneven at the end."
"Well, what if Lainey agreed to do more of the chores?" asked Penelope. "Is that one way
we could divide up the household so everyone feels like we're all getting the same benefits
from living together?"
Which of the potential roommates had a win-win way of approaching the situation?
Lainey
Brian
Penelope
Zach
CONCEPT
Conflict as Partnership
2
This study source was downloaded by 100000828511134 from CourseHero.com on 06-03-2022 15:23:47 GMT -05:00
https://www.coursehero.com/file/69001216/Conflict-Resolution-Milestone-3-Testpdf/
, During a break at work, Doug told his coworker, Eric, "I’m fed up with this place! Our boss
just yelled at me for 10 minutes because I came in a half hour late this morning. He
conveniently forgot that he gave me a project that had me working 14 hours a day over the
weekend and that I might be exhausted from getting it done on a tight deadline.”
Eric said, “Wow. It sounds like you feel really unappreciated by our boss.”
Which active listening skill did Eric use in his response?
Paraphrasing
Reflecting
Summarizing
Agreeing
CONCEPT
Summarizing, Paraphrasing, and Reflecting
3
When a conflict resolver uses a private meeting to assess the resolution process with
each party, this is called __________.
active listening
interest-based negotiation
positional bargaining
process checking
CONCEPT
Private Meetings and Confidentiality
4
The __________ phase of brainstorming is when both parties explore the feasibility of
each option and the degree to which it meets their needs.
This study source was downloaded by 100000828511134 from CourseHero.com on 06-03-2022 15:23:47 GMT -05:00
https://www.coursehero.com/file/69001216/Conflict-Resolution-Milestone-3-Testpdf/
18 questions were answered correctly.
3 questions were answered incorrectly.
1
Lainey, Penelope, Zach, and Brian were talking about renting an apartment together next
year, but they were having trouble working out the details.
"I don't understand why I would have to pay more if I got the master bedroom,"
said Lainey. "We decided to draw straws to see who gets what room, and Zach only
suggested that after he didn't draw the master bedroom."
"I only suggested that because I don't think it's fair that we each pay the same amount for
different amenities," responded Zach. "I'd be willing to pay more if I got a larger room and
private bathroom, but if we're splitting everything else I don't understand why I have to
pay the same as Lainey for a smaller space."
"I agree with our initial plan of splitting everything," Brian jumped in. "But maybe Zach has
a point about things seeming uneven at the end."
"Well, what if Lainey agreed to do more of the chores?" asked Penelope. "Is that one way
we could divide up the household so everyone feels like we're all getting the same benefits
from living together?"
Which of the potential roommates had a win-win way of approaching the situation?
Lainey
Brian
Penelope
Zach
CONCEPT
Conflict as Partnership
2
This study source was downloaded by 100000828511134 from CourseHero.com on 06-03-2022 15:23:47 GMT -05:00
https://www.coursehero.com/file/69001216/Conflict-Resolution-Milestone-3-Testpdf/
, During a break at work, Doug told his coworker, Eric, "I’m fed up with this place! Our boss
just yelled at me for 10 minutes because I came in a half hour late this morning. He
conveniently forgot that he gave me a project that had me working 14 hours a day over the
weekend and that I might be exhausted from getting it done on a tight deadline.”
Eric said, “Wow. It sounds like you feel really unappreciated by our boss.”
Which active listening skill did Eric use in his response?
Paraphrasing
Reflecting
Summarizing
Agreeing
CONCEPT
Summarizing, Paraphrasing, and Reflecting
3
When a conflict resolver uses a private meeting to assess the resolution process with
each party, this is called __________.
active listening
interest-based negotiation
positional bargaining
process checking
CONCEPT
Private Meetings and Confidentiality
4
The __________ phase of brainstorming is when both parties explore the feasibility of
each option and the degree to which it meets their needs.
This study source was downloaded by 100000828511134 from CourseHero.com on 06-03-2022 15:23:47 GMT -05:00
https://www.coursehero.com/file/69001216/Conflict-Resolution-Milestone-3-Testpdf/
