Samenvatting Supply Chain Management

SAMENVATTING SUPPLY
CHAIN MANAGEMENT
Arteveldehogeschool




Ewout Vermeersch

,total picure.............................................................................................................................................2
Chapter 1: Planning................................................................................................................................3
Chapter 2: Procurement.......................................................................................................................32
Chapter 3.1: SC Order Fulfilment..........................................................................................................78
Chapter 3.2: Warehouse and Crossdock management........................................................................91
Chapter 3.3: Manufacturing execution...............................................................................................101
Chapter 4: Collaboration....................................................................................................................115
Chapter 5: Resilience..........................................................................................................................125
abreviations........................................................................................................................................143




Supply Chain Management Ewout Vermeersch 1

,TOTAL PICURE

Everything in this course will be related to the SCOR model




All chapters can be categorized under:

 Source
 Plan
 Make
 Deliver
 Return




Supply Chain Management Ewout Vermeersch 2

, CHAPTER 1: PLANNING

The world is changing:

E.g. the shift from head to long tail:

 Head  mass production of a small amount of standardized goods for all possible customers
 Long tail  lots of different (customized) products for different customer groups




e.g. the shift of the economic centre of gravity from West to East




1.1: CUSTOMER AND PRODUCT SEGMENTATION

Customer and product segmentation is rather in the field of marketing, but it heavily influences the
supply chain.

What is customer and product segmentation?

 It all starts with value: what is the customer willing to pay for?
 The customer has a need, the supplier wants to satisfy this need with a product or a service
 Product and service portfolio: new vs old, margins (= difference between quality and price of
products), key products, category management
 Key account management = KAM  managing services towards larger and smaller
customers. E.g. more flexibility for large customers

Category management:

 A brands  best quality, highest price
 B brands  less famous, cheaper, push-market
 Private label  Colruyt: everyday, boni


Supply Chain Management Ewout Vermeersch 3