Table of Contents
TEST BANK
Chapter 1 Training in Organizations......................................................................................1
Chapter 2 Aligning Training with Strategy..........................................................................11
Chapter 3 Learning, Motivation, and Performance..............................................................20
Chapter 4 Needs Analysis....................................................................................................31
Chapter 5 Training Design...................................................................................................43
Chapter 6 Traditional Training Methods.............................................................................55
Chapter 7 Computer-Based Training Methods....................................................................66
Chapter 8 Development and Implementation of Training....................................................73
Chapter 9 Evaluation of Training........................................................................................81
Chapter 10 Key Areas of Organizational Training...............................................................93
Chapter 11 Employee and Management Development........................................................104
, TEST BANK FOR
EFFECTIVE TRAINING:
SYSTEMS, STRATEGIES, AND PRACTICES
CHAPTER ONE: Training in organizations
MULTIPLE-CHOICE questions
1. Which of the following is evidence supporting the assertion that companies are
investing in more training?
A) Higher net sales per employee
B) Higher gross profits per employee
C) Higher ratios of market to book value
D) Both A & B
E) All of the above
Answer: E
Difficulty: Easy
Page Ref: 4
2. In an open system model which of the following statements is not true?
A) Open systems have a dynamic relationship with their environment.
B) Open systems may exist as part of another open system.
C) The system is open to influences from its environment.
D) Inputs are transformed into outputs through a process.
E) All of the above are true.
Answer: E
, Difficulty: Moderate
Page Ref: 4-5
1. Viewing training as a subsystem of an organizational system, the inputs into the
training subsystem include an organization’s
A) Strategies.
B) Mission.
C) Resources.
D) People.
E) All of the above.
Answer: E
Difficulty: Easy
Page Ref: 5
2. In the training model a triggering event is
A) An organizational performance deficit.
B) A signal that training has been successful.
C) A type of behavioral-based evaluation.
D) Input into the development phase of training.
E) None of the above.
Answer: A
Difficulty: Easy
Page Ref: 6-7
3. Input into the developmental phase of the training model comes from
A) Needs analysis.
, B) Design.
C) Evaluation.
D) Both B & C.
E) None of the above.
Answer: D
Difficulty: Challenging
Page Ref: 7
4. In the evaluation of training, a determination of whether the trainer actually
covered all aspects of the training as designed is called
A) Outcome evaluation.
B) Outcome.
C) Phase evaluation.
D) Process evaluation.
E) Procedural evaluation.
Answer: D
Difficulty: Moderate
Page Ref: 9
5. In the training process model, evaluation occurs at which point?
A) After the design phase
B) After the implementation phase
C) After the development phase
D) All of the above
Answer: D
Difficulty: Moderate
TEST BANK
Chapter 1 Training in Organizations......................................................................................1
Chapter 2 Aligning Training with Strategy..........................................................................11
Chapter 3 Learning, Motivation, and Performance..............................................................20
Chapter 4 Needs Analysis....................................................................................................31
Chapter 5 Training Design...................................................................................................43
Chapter 6 Traditional Training Methods.............................................................................55
Chapter 7 Computer-Based Training Methods....................................................................66
Chapter 8 Development and Implementation of Training....................................................73
Chapter 9 Evaluation of Training........................................................................................81
Chapter 10 Key Areas of Organizational Training...............................................................93
Chapter 11 Employee and Management Development........................................................104
, TEST BANK FOR
EFFECTIVE TRAINING:
SYSTEMS, STRATEGIES, AND PRACTICES
CHAPTER ONE: Training in organizations
MULTIPLE-CHOICE questions
1. Which of the following is evidence supporting the assertion that companies are
investing in more training?
A) Higher net sales per employee
B) Higher gross profits per employee
C) Higher ratios of market to book value
D) Both A & B
E) All of the above
Answer: E
Difficulty: Easy
Page Ref: 4
2. In an open system model which of the following statements is not true?
A) Open systems have a dynamic relationship with their environment.
B) Open systems may exist as part of another open system.
C) The system is open to influences from its environment.
D) Inputs are transformed into outputs through a process.
E) All of the above are true.
Answer: E
, Difficulty: Moderate
Page Ref: 4-5
1. Viewing training as a subsystem of an organizational system, the inputs into the
training subsystem include an organization’s
A) Strategies.
B) Mission.
C) Resources.
D) People.
E) All of the above.
Answer: E
Difficulty: Easy
Page Ref: 5
2. In the training model a triggering event is
A) An organizational performance deficit.
B) A signal that training has been successful.
C) A type of behavioral-based evaluation.
D) Input into the development phase of training.
E) None of the above.
Answer: A
Difficulty: Easy
Page Ref: 6-7
3. Input into the developmental phase of the training model comes from
A) Needs analysis.
, B) Design.
C) Evaluation.
D) Both B & C.
E) None of the above.
Answer: D
Difficulty: Challenging
Page Ref: 7
4. In the evaluation of training, a determination of whether the trainer actually
covered all aspects of the training as designed is called
A) Outcome evaluation.
B) Outcome.
C) Phase evaluation.
D) Process evaluation.
E) Procedural evaluation.
Answer: D
Difficulty: Moderate
Page Ref: 9
5. In the training process model, evaluation occurs at which point?
A) After the design phase
B) After the implementation phase
C) After the development phase
D) All of the above
Answer: D
Difficulty: Moderate
