Unit 8: The Recruitment and
Selection Process
Assignment 1: Evaluating the
recruitment and selection process of
a large business
The local newspaper has been publishing a series of insights into businesses in my area. I have been
asked to write a case study of a large business that has 250+ employees. I have chosen a business for
this case study. In this case study I will evaluate the recruitment and selection processes, and link these
to the success of the business. I have initially researched 5 businesses that are based in the UK which I
will do further research on one of those businesses.
TESCO
TESCO is a multinational grocery company that Is founded and based in the UK. The company was
founded in 1919 by Jack Cohen and the CEO now is Ken Murphy they now operate in 13 countries with
over 7,000 stores and 460,000 employees worldwide and is the only British based supermarket chain
that operates outside the UK. The company’s headquarters are in Welwyn Garden City in Hertfordshire,
they are a public limited company and sell stocks on the stock market. They also have different sized
stores with the smaller stores being called TESCO express, the medium sized ones being called TESCO
extra, and the bigger stores are the TESCO superstores. TESCO also own other supermarket stores in the
UK like one stop which is a small supermarket and usually smaller than the TESCO express. TESCO also
provide other products and services like the TESCO petrol station which started in 1974. They also have
a TESCO bank which gives credit cards, loans, mortgages, savings accounts and insurance for cars,
homes, life and travel. TESCO also have a mobile phone service called TESCO mobile. TESCO is a for
profit organisation and are a PLC meaning that they trade shares on the stock market.
BP
BP is a multinational oil and gas company that was founded in 1909 by William Knox D'Arcy and the CEO
now is Bernard Looney. BP’s headquarters is in London England. BP is the world’s sixth largest oil and
gas company by their market cap and operates in 78 countries worldwide with over 84,000 employees.
BP have been involved in a few environmental and safety incidents with the world’s biggest oil spill
accident happening in 2010 which was caused by the company and led them to be fined over $4.5billion.
they also operate under two other companies by the name of Amoco and Castrol. They merged with
Amoco in 1998 which they were called BP Amoco plc until 2000 when they bought ARCO and Burma
Castrol then the company changed its name to BP plc
,HSBC UK
HSBC is a banking and finance company that was founded in 1865 by Thomas Sutherland. The
company’s headquarters is in London England, the company operates in 64 countries worldwide and
have over 230,00 employees. HSBC also operate under other names like first direct which is a UK based
online only bank and doesn’t have any branches. HSBC operates in European countries like Armenia,
Czech Republic, France, Georgia, Germany, Greece, Ireland, Malta, Switzerland and Turkey. The
company was announced the largest bank in Europe and the sixth largest bank in the world. In 2014 the
company was recognised as the fourth largest bank in the world by its assets which was $2,670 Billion,
the world second largest by revenue, which was $146.50 billion, and it was the largest banking
organisation by market value with $180.81 billion.
Apple
Apple is a multinational technology company that manufactures and trades phones, laptops, computers,
tablets, smart watches and accessories. Apple is a public company and trades shares on the stock
market. Their headquarters are in Cupertino, California in the United States. The company was founded
in 1976 by Steve Jobs, Steve Wozniak and Ronald Wayne. They now have over 137,000 employees
worldwide and operate in 175 countries worldwide. Apples global revenue in 2018 was $265 Billion and
is the world’s biggest technology company by revenue. They have 506 stores in the world in 25 countries
around the world with over 137,00 employees.
River Island
River Island is a high street fashion brand that is headquartered in London that was founded in 1948 by
Bernard Lewis and brothers. The company has over 8500 employees in the UK and operated in more
than 18 countries in Asia, South America, the Middle East and other European countries. The business
has over 300 stores in the UK and 6 websites that operate under the river island brand. The business
first started as Chelsea girl in 1948 then in late 1970 the three owners parted ways with two of the
brothers left the business, leaving Bernard, David and their families in charge. They formed the Lewis
Trust Group, for which David ran the other businesses covering hotels, property and investments,
leaving Bernard to run the retail operation. This allowed the company to expand into menswear in 1982
with the launch of Concept Man stores, before they were merged with Chelsea Girl to become one retail
brand under the name of River Island in 1988. Later on, in 1993 the brand opened stores in Ireland the
later on opened other stores in Russia, Poland and various countries in Middle east.
The business that I have chosen to do further research on about this case study is TESCO as they are one
of the biggest businesses in the UK and are also one of the largest employers with over 460,000
employees. There is also a lot of information available for Tesco and I would be able to provide a
detailed case study for this report.
, P1
How TESCO recruit staff
Tesco recruit for various reasons as they are a multination business that operate in over 13 countries
and have over 460,000 employees. Businesses recruit so that they can match the skills, knowledge and
number of employees for the businesses needs and now and in the future. Depending on the industry
that the business is in they would need to recruit different people with different skills so that they are
able to meet the needs of the business and see business would need in the future which would be done
when a business is looking to recruit, for example if a business wants to expand their IT department,
then they would be looking for someone with IT skills so that they are able to meet the needs of the
business. For example, if Tesco need someone that has a specific skill set like they know how to use a
certain pregame in IT to develop and maintain their website then when recruiting they would put that in
the job description so that when people apply for the job, they would know what is expected and what
skills are needed for them at the job. By doing this the business would be able to meet their needs of
that specific skill and they would be able to also meet their needs in the future.
Reasons for Tesco recruiting
Growth- One reason for Tesco recruiting new staff is to expand the business locally nationally and
internationally showing growth in the business as they operate in 13 countries and are the biggest
private employer in the country, the business holds the most market share in the industry which has
been growing steadily with a current market share of 27% which in august of 2020 was 26.5% which
shows an increase in of 0.5%. the businesses revenue is also increasing as in 2018 the business had a
total revenue of £50,993 million and in 2019 a revenue of £56,883 million. In order for the business to
be able to expand they would need to recruit new staff so that their new operations have the staff
needed to be able to run that store so they would need a range of different staff like a store manager,
shift manager, supervisors, full time staff, part time staff and any other type of staff that the business
would need to be able to operate successfully. All these are essential for the business as they would
need a variety of different employees with different skill sets and experiences for the store to be able to
succeed and grow. Tesco might also want to expand a department in their company, for example they
might want to expand their logistics department so they would recruit people in that industry so that
they are able to expand that specific department, and this would enable the business to have employees
that have experience and skills that are needed for that specific department which would fill the
businesses current needs and their future needs.
Changing job roles- Another reason for Tesco recruiting would be to job roles changing, for example self-
service tills were introduced in the UK in 2002 and this didn’t lead to less employees being recruited but
to more employees to be recruited for stacking the shelves, so when job roles change companies could
invest more into other parts of the business, for example in Tesco with the introduction of self-service
, tills they would be able to put more employees in other areas of the store so instead of having a lot of
employees on tills they would be able to put more employees on the shop floor to help customers and
putting stock out.
Systems change- Another reason for recruitment is systems changing, for example with the growth of
online shopping there are more people doing their grocery shopping online which would lead to Tesco
needing less people on tills as stores won’t be as busy, instead they would have to recruit more staff to
fulfil online orders. Due to the high traffic of their website, they would also have to recruit more
employees in the businesses IT department so that they are able to deal with high demand on their
website. This would require the company to have to recruit more employees so that they are able to fill
the skill gaps that are needed for the business and this would help the business to be able to stay
successful. The business has also recently introduced a scan as you shop system where customers scan
their products as they pick it up from the shelf and pay for it at the end which reduces the wait time and
ques in the stores and customers just scan a barcode at the end and pay for everything which takes less
than a minute so the system has helped the business a lot as customers pay faster and there are less
people working at the till and can work on the shop floor putting stock out, so there would be more staff
out on the shop floors instead of on the tills as there is not a lot of cashiered needed in stores.
New office or branch and need for additional staff- New offices or branches are being opened would be
another reason for Tesco having to recruit as they are constantly growing in 2019 the company planned
to open 150 new stores in the next few years so in order for this to happen the business would need to
start to start to hire new employees so that they are able to keep those new stores running and have
them operating with the employees needed. As the business is one the largest employers in the country,
they hire new staff constantly and as due to their growth they are opening new stores and branches
across the country which would lead to them having to hire new employees to fill the stores, they would
need to hire a range of different staff, so the store is able to function and have enough staff to deal with
customer's needs. The growth of the business has led to them wanting to expand as their revenue is
increasing and their market share is increasing with the business having a current market share of 27%
whereas in August of 2020 their market share was 26.5% showing a 0.5% increase. They are also the
market leaders with the second-place market leaders being Sainsburys with a market share of 17%.
Showing the business is growing fast and are dominating the market, and by expanding and opening
new stores across the country the business would continue to grow and dominate the market.
Seasonal fluctuations leading to the requirement for temporary staff- During busy periods in the year
like Christmas the company hire temporary staff for the period as that’s when there is a lot of traffic in
the stores and the footfall of the business is a lot more than it usually is so in order for the business to
be able to deal with the demand, they hire temporary staff that work during the Christmas period to
help the business with the high demand. During this period the business recruits’ staff on different
contracts as some are part time, some are full time, and these contracts vary in hours and some temp
contracts for the business are 8 hours and some employees are on 24 hour contracts and these help the
business as it helps them to deal with the demand during the busy periods and the business will have
more staff that work for the business so that they are able to deal with the increase in customers during
a specific time. After this period the business offers some of their temp staff, permanent contracts
depending on their performance during the busy period so there would be more staff that the business
know have good performance leading to the business having staff that know what they are doing. The
Selection Process
Assignment 1: Evaluating the
recruitment and selection process of
a large business
The local newspaper has been publishing a series of insights into businesses in my area. I have been
asked to write a case study of a large business that has 250+ employees. I have chosen a business for
this case study. In this case study I will evaluate the recruitment and selection processes, and link these
to the success of the business. I have initially researched 5 businesses that are based in the UK which I
will do further research on one of those businesses.
TESCO
TESCO is a multinational grocery company that Is founded and based in the UK. The company was
founded in 1919 by Jack Cohen and the CEO now is Ken Murphy they now operate in 13 countries with
over 7,000 stores and 460,000 employees worldwide and is the only British based supermarket chain
that operates outside the UK. The company’s headquarters are in Welwyn Garden City in Hertfordshire,
they are a public limited company and sell stocks on the stock market. They also have different sized
stores with the smaller stores being called TESCO express, the medium sized ones being called TESCO
extra, and the bigger stores are the TESCO superstores. TESCO also own other supermarket stores in the
UK like one stop which is a small supermarket and usually smaller than the TESCO express. TESCO also
provide other products and services like the TESCO petrol station which started in 1974. They also have
a TESCO bank which gives credit cards, loans, mortgages, savings accounts and insurance for cars,
homes, life and travel. TESCO also have a mobile phone service called TESCO mobile. TESCO is a for
profit organisation and are a PLC meaning that they trade shares on the stock market.
BP
BP is a multinational oil and gas company that was founded in 1909 by William Knox D'Arcy and the CEO
now is Bernard Looney. BP’s headquarters is in London England. BP is the world’s sixth largest oil and
gas company by their market cap and operates in 78 countries worldwide with over 84,000 employees.
BP have been involved in a few environmental and safety incidents with the world’s biggest oil spill
accident happening in 2010 which was caused by the company and led them to be fined over $4.5billion.
they also operate under two other companies by the name of Amoco and Castrol. They merged with
Amoco in 1998 which they were called BP Amoco plc until 2000 when they bought ARCO and Burma
Castrol then the company changed its name to BP plc
,HSBC UK
HSBC is a banking and finance company that was founded in 1865 by Thomas Sutherland. The
company’s headquarters is in London England, the company operates in 64 countries worldwide and
have over 230,00 employees. HSBC also operate under other names like first direct which is a UK based
online only bank and doesn’t have any branches. HSBC operates in European countries like Armenia,
Czech Republic, France, Georgia, Germany, Greece, Ireland, Malta, Switzerland and Turkey. The
company was announced the largest bank in Europe and the sixth largest bank in the world. In 2014 the
company was recognised as the fourth largest bank in the world by its assets which was $2,670 Billion,
the world second largest by revenue, which was $146.50 billion, and it was the largest banking
organisation by market value with $180.81 billion.
Apple
Apple is a multinational technology company that manufactures and trades phones, laptops, computers,
tablets, smart watches and accessories. Apple is a public company and trades shares on the stock
market. Their headquarters are in Cupertino, California in the United States. The company was founded
in 1976 by Steve Jobs, Steve Wozniak and Ronald Wayne. They now have over 137,000 employees
worldwide and operate in 175 countries worldwide. Apples global revenue in 2018 was $265 Billion and
is the world’s biggest technology company by revenue. They have 506 stores in the world in 25 countries
around the world with over 137,00 employees.
River Island
River Island is a high street fashion brand that is headquartered in London that was founded in 1948 by
Bernard Lewis and brothers. The company has over 8500 employees in the UK and operated in more
than 18 countries in Asia, South America, the Middle East and other European countries. The business
has over 300 stores in the UK and 6 websites that operate under the river island brand. The business
first started as Chelsea girl in 1948 then in late 1970 the three owners parted ways with two of the
brothers left the business, leaving Bernard, David and their families in charge. They formed the Lewis
Trust Group, for which David ran the other businesses covering hotels, property and investments,
leaving Bernard to run the retail operation. This allowed the company to expand into menswear in 1982
with the launch of Concept Man stores, before they were merged with Chelsea Girl to become one retail
brand under the name of River Island in 1988. Later on, in 1993 the brand opened stores in Ireland the
later on opened other stores in Russia, Poland and various countries in Middle east.
The business that I have chosen to do further research on about this case study is TESCO as they are one
of the biggest businesses in the UK and are also one of the largest employers with over 460,000
employees. There is also a lot of information available for Tesco and I would be able to provide a
detailed case study for this report.
, P1
How TESCO recruit staff
Tesco recruit for various reasons as they are a multination business that operate in over 13 countries
and have over 460,000 employees. Businesses recruit so that they can match the skills, knowledge and
number of employees for the businesses needs and now and in the future. Depending on the industry
that the business is in they would need to recruit different people with different skills so that they are
able to meet the needs of the business and see business would need in the future which would be done
when a business is looking to recruit, for example if a business wants to expand their IT department,
then they would be looking for someone with IT skills so that they are able to meet the needs of the
business. For example, if Tesco need someone that has a specific skill set like they know how to use a
certain pregame in IT to develop and maintain their website then when recruiting they would put that in
the job description so that when people apply for the job, they would know what is expected and what
skills are needed for them at the job. By doing this the business would be able to meet their needs of
that specific skill and they would be able to also meet their needs in the future.
Reasons for Tesco recruiting
Growth- One reason for Tesco recruiting new staff is to expand the business locally nationally and
internationally showing growth in the business as they operate in 13 countries and are the biggest
private employer in the country, the business holds the most market share in the industry which has
been growing steadily with a current market share of 27% which in august of 2020 was 26.5% which
shows an increase in of 0.5%. the businesses revenue is also increasing as in 2018 the business had a
total revenue of £50,993 million and in 2019 a revenue of £56,883 million. In order for the business to
be able to expand they would need to recruit new staff so that their new operations have the staff
needed to be able to run that store so they would need a range of different staff like a store manager,
shift manager, supervisors, full time staff, part time staff and any other type of staff that the business
would need to be able to operate successfully. All these are essential for the business as they would
need a variety of different employees with different skill sets and experiences for the store to be able to
succeed and grow. Tesco might also want to expand a department in their company, for example they
might want to expand their logistics department so they would recruit people in that industry so that
they are able to expand that specific department, and this would enable the business to have employees
that have experience and skills that are needed for that specific department which would fill the
businesses current needs and their future needs.
Changing job roles- Another reason for Tesco recruiting would be to job roles changing, for example self-
service tills were introduced in the UK in 2002 and this didn’t lead to less employees being recruited but
to more employees to be recruited for stacking the shelves, so when job roles change companies could
invest more into other parts of the business, for example in Tesco with the introduction of self-service
, tills they would be able to put more employees in other areas of the store so instead of having a lot of
employees on tills they would be able to put more employees on the shop floor to help customers and
putting stock out.
Systems change- Another reason for recruitment is systems changing, for example with the growth of
online shopping there are more people doing their grocery shopping online which would lead to Tesco
needing less people on tills as stores won’t be as busy, instead they would have to recruit more staff to
fulfil online orders. Due to the high traffic of their website, they would also have to recruit more
employees in the businesses IT department so that they are able to deal with high demand on their
website. This would require the company to have to recruit more employees so that they are able to fill
the skill gaps that are needed for the business and this would help the business to be able to stay
successful. The business has also recently introduced a scan as you shop system where customers scan
their products as they pick it up from the shelf and pay for it at the end which reduces the wait time and
ques in the stores and customers just scan a barcode at the end and pay for everything which takes less
than a minute so the system has helped the business a lot as customers pay faster and there are less
people working at the till and can work on the shop floor putting stock out, so there would be more staff
out on the shop floors instead of on the tills as there is not a lot of cashiered needed in stores.
New office or branch and need for additional staff- New offices or branches are being opened would be
another reason for Tesco having to recruit as they are constantly growing in 2019 the company planned
to open 150 new stores in the next few years so in order for this to happen the business would need to
start to start to hire new employees so that they are able to keep those new stores running and have
them operating with the employees needed. As the business is one the largest employers in the country,
they hire new staff constantly and as due to their growth they are opening new stores and branches
across the country which would lead to them having to hire new employees to fill the stores, they would
need to hire a range of different staff, so the store is able to function and have enough staff to deal with
customer's needs. The growth of the business has led to them wanting to expand as their revenue is
increasing and their market share is increasing with the business having a current market share of 27%
whereas in August of 2020 their market share was 26.5% showing a 0.5% increase. They are also the
market leaders with the second-place market leaders being Sainsburys with a market share of 17%.
Showing the business is growing fast and are dominating the market, and by expanding and opening
new stores across the country the business would continue to grow and dominate the market.
Seasonal fluctuations leading to the requirement for temporary staff- During busy periods in the year
like Christmas the company hire temporary staff for the period as that’s when there is a lot of traffic in
the stores and the footfall of the business is a lot more than it usually is so in order for the business to
be able to deal with the demand, they hire temporary staff that work during the Christmas period to
help the business with the high demand. During this period the business recruits’ staff on different
contracts as some are part time, some are full time, and these contracts vary in hours and some temp
contracts for the business are 8 hours and some employees are on 24 hour contracts and these help the
business as it helps them to deal with the demand during the busy periods and the business will have
more staff that work for the business so that they are able to deal with the increase in customers during
a specific time. After this period the business offers some of their temp staff, permanent contracts
depending on their performance during the busy period so there would be more staff that the business
know have good performance leading to the business having staff that know what they are doing. The
