CHAPTER 1 Interpersonal Communication
INTRODUCTION:
KEY TERMS AND IMPORTANT IDEAS
Effective communication can enhance our potential for success.
Interpersonal communication is largely concerned with relationships between
people.
, Communication climate refers to the social tone or the nature of relationships in
the workplace.
Trust flourishes in communication climates where there is open communication and
honesty and where people are empowered to take risks.
Poor interpersonal communication is often the root cause of a negative
communication climate.
Empathy is the capacity to participate in the feelings of another.
Self-disclosure involves sharing personal thoughts, feelings and other information
with others.
Intrapersonal communication is the process of knowing and communicating with
self.
Self-concept is concerned with self-worth or self-appraisal.
Self-image is the picture someone has of the kind of person they think they are.
Self-esteem is concerned with how people value or approve of themselves.
Self-efficacy describes the beliefs people have about their abilities.
Communication styles link personality with interpersonal communication.
People communicate, learn and think best when they are drawing on personal
learning styles, i.e. visual, verbal or tactile.
Emotional intelligence is concerned with understanding personal emotions and
those of others.
In many secular workplaces, professional practice can involve issues that encourage
consideration of spiritual issues.
TEACHING SUGGESTIONS/ESSENTIALS TO COVER/POSSIBLE LESSON PLANS
Lesson Plan:
Introduction to the topic and lesson overview – 5 mins.
Lecture Topics – 25 mins:
Interpersonal communication skills.
Communication climate.
Confirming and disconfirming communication.
Theories that inform interpersonal communication.
Communication and self.
YouTube video – 2 mins:
, Topic of the video: Self-disclosure.
http://www.youtube.com/watch?v=H8p2dYpeO6U
Question/Discussion – 10 mins:
What is wrong with the communication portrayed in this video? Why?
Self-disclosure:
o involves sharing personal thoughts, feelings and other information with
others
o is more likely to occur in positive communication climates
o depends on how well people know each other, whether individuals have a
positive self-image and social context
o may be affected by gender.
The video provides an example of inappropriate self-disclosure because:
o the young woman assumes a level of intimacy that is not there
o the person to whom she is speaking is clearly uncomfortable with the
sharing of personal information.
Quiz & Answers – 15 mins.
Close – 3 mins.
, TEXT SUMMARY
ACTIVITY ANSWERS
ACTIVITY ANSWER NOTES/TIPS
Activity 1 Trust is communicated by:
openness, honesty and truthfulness
respectful behaviours (i.e. listening to others)
belief in others abilities
valuing others ideas
a learning approach to mistakes.
INTRODUCTION:
KEY TERMS AND IMPORTANT IDEAS
Effective communication can enhance our potential for success.
Interpersonal communication is largely concerned with relationships between
people.
, Communication climate refers to the social tone or the nature of relationships in
the workplace.
Trust flourishes in communication climates where there is open communication and
honesty and where people are empowered to take risks.
Poor interpersonal communication is often the root cause of a negative
communication climate.
Empathy is the capacity to participate in the feelings of another.
Self-disclosure involves sharing personal thoughts, feelings and other information
with others.
Intrapersonal communication is the process of knowing and communicating with
self.
Self-concept is concerned with self-worth or self-appraisal.
Self-image is the picture someone has of the kind of person they think they are.
Self-esteem is concerned with how people value or approve of themselves.
Self-efficacy describes the beliefs people have about their abilities.
Communication styles link personality with interpersonal communication.
People communicate, learn and think best when they are drawing on personal
learning styles, i.e. visual, verbal or tactile.
Emotional intelligence is concerned with understanding personal emotions and
those of others.
In many secular workplaces, professional practice can involve issues that encourage
consideration of spiritual issues.
TEACHING SUGGESTIONS/ESSENTIALS TO COVER/POSSIBLE LESSON PLANS
Lesson Plan:
Introduction to the topic and lesson overview – 5 mins.
Lecture Topics – 25 mins:
Interpersonal communication skills.
Communication climate.
Confirming and disconfirming communication.
Theories that inform interpersonal communication.
Communication and self.
YouTube video – 2 mins:
, Topic of the video: Self-disclosure.
http://www.youtube.com/watch?v=H8p2dYpeO6U
Question/Discussion – 10 mins:
What is wrong with the communication portrayed in this video? Why?
Self-disclosure:
o involves sharing personal thoughts, feelings and other information with
others
o is more likely to occur in positive communication climates
o depends on how well people know each other, whether individuals have a
positive self-image and social context
o may be affected by gender.
The video provides an example of inappropriate self-disclosure because:
o the young woman assumes a level of intimacy that is not there
o the person to whom she is speaking is clearly uncomfortable with the
sharing of personal information.
Quiz & Answers – 15 mins.
Close – 3 mins.
, TEXT SUMMARY
ACTIVITY ANSWERS
ACTIVITY ANSWER NOTES/TIPS
Activity 1 Trust is communicated by:
openness, honesty and truthfulness
respectful behaviours (i.e. listening to others)
belief in others abilities
valuing others ideas
a learning approach to mistakes.
