Your appraisal criteria will relate to:
Quality
Availability
Supplier service & Cost
responsiveness
ITC M5:U3:3.2-1
, Quality - Capability assessment criteria
for standard items
Can your specifications be met?
Flexibility and capacity to tailor specifications
Reject rates
Percentage of items returned during the first year
Maintenance intervals required
Consumption levels of replacement parts
Mean time between failures & outage rate
Durability
Comprehensiveness of warranty
ITC M5:U3:3.2-2
, Quality - Capability assessment criteria
for non-standard items
Investment in research & development
Intellectual property
Qualifications & experience in design & production
Availability of appropriate design tools
Manufacturing capability & technology
Comprehensiveness of quality/environmental
management system
Previous experience with similar products/services
ITC M5:U3:3.2-3
, Quality - Building blocks
Q UALITY
Is there a quality management function & what is its status?
Is quality mentioned in the supplier’s mission or goal
statement?
Are investments being made or planned
to improve quality?
ITC M5:U3:3.2-4
Quality
Availability
Supplier service & Cost
responsiveness
ITC M5:U3:3.2-1
, Quality - Capability assessment criteria
for standard items
Can your specifications be met?
Flexibility and capacity to tailor specifications
Reject rates
Percentage of items returned during the first year
Maintenance intervals required
Consumption levels of replacement parts
Mean time between failures & outage rate
Durability
Comprehensiveness of warranty
ITC M5:U3:3.2-2
, Quality - Capability assessment criteria
for non-standard items
Investment in research & development
Intellectual property
Qualifications & experience in design & production
Availability of appropriate design tools
Manufacturing capability & technology
Comprehensiveness of quality/environmental
management system
Previous experience with similar products/services
ITC M5:U3:3.2-3
, Quality - Building blocks
Q UALITY
Is there a quality management function & what is its status?
Is quality mentioned in the supplier’s mission or goal
statement?
Are investments being made or planned
to improve quality?
ITC M5:U3:3.2-4
