Instructor Resource
Anderson, Organization Development
SAGE Publishing, 2017
Chapter 1: What is Organization Development?
Test Bank
Multiple Choice
1. The author defines organization development (OD) as ______.
a. an effort (1) planned, (2) organizationwide, and (3) managed from the top, to (4) increase organization
effectiveness and health through (5) planned interventions in the organization’s “processes,” using
behavioral-science knowledge.
b. being based on (1) a set of values, largely humanistic; (2) application of the behavioral sciences; and
(3) open-systems theory, organization development is a systemwide process of planned change aimed
toward improving overall organization effectiveness by way of enhanced congruence of such key
organizational dimensions as external environment, mission, strategy, leadership, culture, structure,
information and reward systems, and work policies and procedures.
c. the process of increasing organizational effectiveness and facilitating personal and organizational
change through the use of interventions driven by social and behavioral science knowledge.
d. the process by which change is conducted and in which a change agent is more effective.
Ans: C
AACSB: Reflective thinking
Cognitive Domain: Knowledge
Answer Location: Organization Development Defined
Difficulty Level: Easy
2. Many definitions of OD propose that an outcome of OD activities is ______ .
a. organizational effectiveness.
b. a full toolkit for OD practitioners to use.
c. a set of core values.
d. management consulting.
Ans: A
AACSB: Reflective thinking
Cognitive Domain: Comprehension
Answer Location: Organization Development Defined
Difficulty Level: Easy
3. Which of the following is considered the backdrop and purpose of organization development?
a. training and development
b. management consulting
c. change
d. employee participation
Ans: C
AACSB: Analytical thinking
Cognitive Domain: Application
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
4. Which of the following are developed by OD practitioners so that change can be developed and
integrated into the organization’s functioning?
a. toolkits
b. needs analyses
c. change agents
d. interventions
, Instructor Resource
Anderson, Organization Development
SAGE Publishing, 2017
Ans: D
AACSB: Reflective thinking
Cognitive Domain: Comprehension
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
5. Change is required by which of the following?
a. individuals
b. team members
c. organizations
d. all the above
Ans: D
AACSB: Application of Knowledge
Cognitive Domain: Analysis
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
6. ______ is a necessary and distinguishing characteristic of successful organizations.
a. Training and development departments
b. Organizational change
c. Organizational culture
d. Conflict resolution
Ans: B
AACSB: Reflective thinking
Cognitive Domain: Comprehension
Answer Location: Making the Case for Organization Development
Difficulty Level: Hard
7. When speaking of organization development, what is being referred to?
a. specifically addressing employee participation in the public sector
b. emphasizing team development
c. coaching senior management
d. the management of certain kinds of changes, especially how people implement and are affected by
them
Ans: D
AACSB: Application of knowledge
Cognitive Domain: Analysis
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
8. In Example 1 regarding employee participation in the public sector, what contributed to increased
collaboration and interaction among the groups?
a. management-employee working teams
b. departmental meetings
c. positive corporate culture
d. increased number of meetings
Ans: A
AACSB: Interpersonal relations and teamwork
Cognitive Domain: Analysis
Answer Location: Example 1
Difficulty Level: Hard
9. As a result of increased participation in the public sector, ______ .
a. there appeared to be an enhanced acceptance of the change process
b. better communication did not result
c. access to training and development decreased
, Instructor Resource
Anderson, Organization Development
SAGE Publishing, 2017
d. relationships with supervisors remained the same
Ans: A
AACSB: Reflective thinking
Cognitive Domain: Analysis
Answer Location: Example 1
Difficulty Level: Hard
10. What was hindering Vodaphone’s ability to remain a viable competitor, innovator, and leader in their
market?
a. lack of training and development
b. employee turnover
c. the culture of the organization
d. the competitive environment
Ans: C
AACSB: Analytical thinking
Cognitive Domain: Analysis
Answer Location: Example 2
Difficulty Level: Hard
11. At Vodaphone, the company wanted to encourage a culture of ______ who make their own decisions
and shared learning and development, speed, and accountability.
a. empowered teams
b. collaboration
c. top-down management
d. command and control
Ans: A
AACSB: Reflective thinking
Cognitive Domain: Application
Answer Location: Example 2
Difficulty Level: Medium
12. Which of the following is not considered a benefit of empowered teams at Vodaphone?
a. shared learning and development
b. improved decision making speed
c. increased accountability
d. political blame
Ans: D
AACSB: Analytical thinking
Cognitive Domain: Analysis
Answer Location: Example 2
Difficulty Level: Hard
13. What was the « command and control » issue at Vodaphone?
a. value system
b. IT system
c. coaching program
d. culture of blame
Ans: D
AACSB: Interpersonal relations and teamwork
Cognitive Domain: Application
Answer Location: Example 2
Difficulty Level: Easy
14. What was the purpose of Vodaphone’s leadership coaching program?
a. to train new managers in their positions
b. to encourage a new, collaborative management style
, Instructor Resource
Anderson, Organization Development
SAGE Publishing, 2017
c. to exchange information among those that previously did not share their work
d. to provide employees with the belief they were looking to improve
Ans: B
AACSB: Reflective thinking
Cognitive Domain: Analysis
Answer Location: Example 2
Difficulty Level: Hard
15. One benefit of the program at Vodaphone included which of the following?
a. managers continued their traditional way of running their organization
b. coaching goals were established
c. teams were more confident in their decisions as managers empowered them
d. competition decreased over time
Ans: C
AACSB: Interpersonal relations and teamwork
Cognitive Domain: Analysis
Answer Location: Example 2
Difficulty Level: Medium
16. Because of stress that healthcare workers endure, OD professionals have found that they need clear
roles, social support, and professional autonomy to reduce which of the following?
a. job satisfaction
b. job dissatisfaction
c. professional stress
d. burnout and turnover
Ans: D
AACSB: Analytical thinking
Cognitive Domain: Application
Answer Location: Example 3
Difficulty Level: Medium
17. Which of the following interventions were utilized as part of the initial OD three 2-day workshops at
the Cancer Center?
a. role play and dramatic exercises
b. surveys
c. interviews
d. a and b
Ans: D
AACSB: Interpersonal relations and teamwork
Cognitive Domain: Application
Answer Location: Example 3
Difficulty Level: Medium
18. ______ can be benefical to learn another’s role in an effort to see how others view them.
a. Interviews
b. OD interventions
c. Role play or dramatic exercises
d. Surveys
Ans: C
AACSB: Written and oral communication
Cognitive Domain: Comprehension
Answer Location: Example 3
Difficulty Level: Easy
19. ______ can be used to gather detailed information regarding an intervention and assess how
progress has been made.
Anderson, Organization Development
SAGE Publishing, 2017
Chapter 1: What is Organization Development?
Test Bank
Multiple Choice
1. The author defines organization development (OD) as ______.
a. an effort (1) planned, (2) organizationwide, and (3) managed from the top, to (4) increase organization
effectiveness and health through (5) planned interventions in the organization’s “processes,” using
behavioral-science knowledge.
b. being based on (1) a set of values, largely humanistic; (2) application of the behavioral sciences; and
(3) open-systems theory, organization development is a systemwide process of planned change aimed
toward improving overall organization effectiveness by way of enhanced congruence of such key
organizational dimensions as external environment, mission, strategy, leadership, culture, structure,
information and reward systems, and work policies and procedures.
c. the process of increasing organizational effectiveness and facilitating personal and organizational
change through the use of interventions driven by social and behavioral science knowledge.
d. the process by which change is conducted and in which a change agent is more effective.
Ans: C
AACSB: Reflective thinking
Cognitive Domain: Knowledge
Answer Location: Organization Development Defined
Difficulty Level: Easy
2. Many definitions of OD propose that an outcome of OD activities is ______ .
a. organizational effectiveness.
b. a full toolkit for OD practitioners to use.
c. a set of core values.
d. management consulting.
Ans: A
AACSB: Reflective thinking
Cognitive Domain: Comprehension
Answer Location: Organization Development Defined
Difficulty Level: Easy
3. Which of the following is considered the backdrop and purpose of organization development?
a. training and development
b. management consulting
c. change
d. employee participation
Ans: C
AACSB: Analytical thinking
Cognitive Domain: Application
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
4. Which of the following are developed by OD practitioners so that change can be developed and
integrated into the organization’s functioning?
a. toolkits
b. needs analyses
c. change agents
d. interventions
, Instructor Resource
Anderson, Organization Development
SAGE Publishing, 2017
Ans: D
AACSB: Reflective thinking
Cognitive Domain: Comprehension
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
5. Change is required by which of the following?
a. individuals
b. team members
c. organizations
d. all the above
Ans: D
AACSB: Application of Knowledge
Cognitive Domain: Analysis
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
6. ______ is a necessary and distinguishing characteristic of successful organizations.
a. Training and development departments
b. Organizational change
c. Organizational culture
d. Conflict resolution
Ans: B
AACSB: Reflective thinking
Cognitive Domain: Comprehension
Answer Location: Making the Case for Organization Development
Difficulty Level: Hard
7. When speaking of organization development, what is being referred to?
a. specifically addressing employee participation in the public sector
b. emphasizing team development
c. coaching senior management
d. the management of certain kinds of changes, especially how people implement and are affected by
them
Ans: D
AACSB: Application of knowledge
Cognitive Domain: Analysis
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
8. In Example 1 regarding employee participation in the public sector, what contributed to increased
collaboration and interaction among the groups?
a. management-employee working teams
b. departmental meetings
c. positive corporate culture
d. increased number of meetings
Ans: A
AACSB: Interpersonal relations and teamwork
Cognitive Domain: Analysis
Answer Location: Example 1
Difficulty Level: Hard
9. As a result of increased participation in the public sector, ______ .
a. there appeared to be an enhanced acceptance of the change process
b. better communication did not result
c. access to training and development decreased
, Instructor Resource
Anderson, Organization Development
SAGE Publishing, 2017
d. relationships with supervisors remained the same
Ans: A
AACSB: Reflective thinking
Cognitive Domain: Analysis
Answer Location: Example 1
Difficulty Level: Hard
10. What was hindering Vodaphone’s ability to remain a viable competitor, innovator, and leader in their
market?
a. lack of training and development
b. employee turnover
c. the culture of the organization
d. the competitive environment
Ans: C
AACSB: Analytical thinking
Cognitive Domain: Analysis
Answer Location: Example 2
Difficulty Level: Hard
11. At Vodaphone, the company wanted to encourage a culture of ______ who make their own decisions
and shared learning and development, speed, and accountability.
a. empowered teams
b. collaboration
c. top-down management
d. command and control
Ans: A
AACSB: Reflective thinking
Cognitive Domain: Application
Answer Location: Example 2
Difficulty Level: Medium
12. Which of the following is not considered a benefit of empowered teams at Vodaphone?
a. shared learning and development
b. improved decision making speed
c. increased accountability
d. political blame
Ans: D
AACSB: Analytical thinking
Cognitive Domain: Analysis
Answer Location: Example 2
Difficulty Level: Hard
13. What was the « command and control » issue at Vodaphone?
a. value system
b. IT system
c. coaching program
d. culture of blame
Ans: D
AACSB: Interpersonal relations and teamwork
Cognitive Domain: Application
Answer Location: Example 2
Difficulty Level: Easy
14. What was the purpose of Vodaphone’s leadership coaching program?
a. to train new managers in their positions
b. to encourage a new, collaborative management style
, Instructor Resource
Anderson, Organization Development
SAGE Publishing, 2017
c. to exchange information among those that previously did not share their work
d. to provide employees with the belief they were looking to improve
Ans: B
AACSB: Reflective thinking
Cognitive Domain: Analysis
Answer Location: Example 2
Difficulty Level: Hard
15. One benefit of the program at Vodaphone included which of the following?
a. managers continued their traditional way of running their organization
b. coaching goals were established
c. teams were more confident in their decisions as managers empowered them
d. competition decreased over time
Ans: C
AACSB: Interpersonal relations and teamwork
Cognitive Domain: Analysis
Answer Location: Example 2
Difficulty Level: Medium
16. Because of stress that healthcare workers endure, OD professionals have found that they need clear
roles, social support, and professional autonomy to reduce which of the following?
a. job satisfaction
b. job dissatisfaction
c. professional stress
d. burnout and turnover
Ans: D
AACSB: Analytical thinking
Cognitive Domain: Application
Answer Location: Example 3
Difficulty Level: Medium
17. Which of the following interventions were utilized as part of the initial OD three 2-day workshops at
the Cancer Center?
a. role play and dramatic exercises
b. surveys
c. interviews
d. a and b
Ans: D
AACSB: Interpersonal relations and teamwork
Cognitive Domain: Application
Answer Location: Example 3
Difficulty Level: Medium
18. ______ can be benefical to learn another’s role in an effort to see how others view them.
a. Interviews
b. OD interventions
c. Role play or dramatic exercises
d. Surveys
Ans: C
AACSB: Written and oral communication
Cognitive Domain: Comprehension
Answer Location: Example 3
Difficulty Level: Easy
19. ______ can be used to gather detailed information regarding an intervention and assess how
progress has been made.
