Lussier, Human Resources Management 3e
SAGE Publishing, 2019
Sample Answers
Chapter 1: The New Human Resource Management Process
Answers to Applying the Concept Exercises
Applying the Concept 1-1: HRM Past and Present View
Identify each statement as being a present or past HRM view.
a. Past view of HRM
b. Present view of HRM
1. The organization uses productivity centers.
B. Present View. Productivity centers are listed under present views.
2. The organization focuses on answering the question “Did we do the right things?”
B. Present View. This is effectiveness, listed under present views.
3. The organization uses cost centers.
A. Past View. Revenue centers are listed under past views.
4. The organization focuses on answering the question “Did we do things right?”
B. Present View. This is efficiency, listed under present views.
5. The organization uses revenue centers.
A. Past View. Cost Centers are listed under past views.
Applying the Concept 1-2: Critical Dependent HRM Variables
Identify each statement by its variable.
a. productivity
b. employee engagement
c. turnover
d. absenteeism
, Lussier, Human Resources Management 3e
SAGE Publishing, 2019
6. I got tired of the poor management, so I left for a better job.
C. Turnover. Leaving one firm for another results in turnover.
7. Most of us don’t really like management, so we only do enough work to stay out of any
trouble with the boss.
B. Employee engagement. Doing the minimum results from a lack of engagement.
8. I’m fed up with management continuing to lay off employees and expecting the rest of us
to do their work to maintain production quotas.
A. Productivity. Doing the same amount of work with fewer employees results in productivity
increases.
9. I’m a good worker, you aren’t really going to fire me, are you?”
C. Turnover. Firing an employee results in turnover.
10. Of course I take all my sick days, if I don’t I’ll lose them.
D. Absenteeism. Taking sick day results in absenteeism.
Applying the Concept 1-3: HRM Skills
Identify each activity as being one of the following types of HRM skills and write the letter
corresponding to each skill before the activity or activities describing it.
a. technical
b. human relations
c. conceptual and design
d. business
11. The HR manager is working on the strategic planning process.
D. Business. Strategy planning is a business skill.
12. The HR manager is working on determining why more employees are coming to work
late recently.
C. Conceptual and Design. Figuring out the problem takes conceptual and problem solving
skills.
, Lussier, Human Resources Management 3e
SAGE Publishing, 2019
13. The HR manager is filling out a complex government form.
A. Technical. Filling out the form is a technique to complete a task.
14. The HR manager is talking socially with a few of her staff members.
B. Human Relations. Talking with staff members socially is a people skill.
15. The HR manager is praising a staff member for finishing a job analysis ahead of
schedule.
B. Human Relations. Thanking someone is a form of motivating the employee to continue
doing a good joB.
16. The HR manager is assigning projects to various staff members.
C. Conceptual and Design. Assigning projects requires the manager to make decisions.
17. The HR manager is communicating with employees throughout the company via e-mail.
B. Human Relations. Using e-mail is a form of communications.
Applying the Concept 1-4: HRM Disciplines
Identify each HRM discipline and write the letter corresponding to it before the activity
involving it.
a. Legal Environment: EEO and Diversity Management
b. Staffing
c. Training and Development
d. Employee Relations
e. Labor and Industrial Relations
f. Compensation and Benefits
g. Safety and Security
h. Ethics and Sustainability
18. The HR manager is writing an ad to recruit a job candidate.
B. Staffing. Recruiting and then hiring is an important part of staffing.
19. The HR manager is investigating an employee complaint of racial discrimination.
A. Legal. Racial discrimination is an illegal activity that HR must resolve.
SAGE Publishing, 2019
Sample Answers
Chapter 1: The New Human Resource Management Process
Answers to Applying the Concept Exercises
Applying the Concept 1-1: HRM Past and Present View
Identify each statement as being a present or past HRM view.
a. Past view of HRM
b. Present view of HRM
1. The organization uses productivity centers.
B. Present View. Productivity centers are listed under present views.
2. The organization focuses on answering the question “Did we do the right things?”
B. Present View. This is effectiveness, listed under present views.
3. The organization uses cost centers.
A. Past View. Revenue centers are listed under past views.
4. The organization focuses on answering the question “Did we do things right?”
B. Present View. This is efficiency, listed under present views.
5. The organization uses revenue centers.
A. Past View. Cost Centers are listed under past views.
Applying the Concept 1-2: Critical Dependent HRM Variables
Identify each statement by its variable.
a. productivity
b. employee engagement
c. turnover
d. absenteeism
, Lussier, Human Resources Management 3e
SAGE Publishing, 2019
6. I got tired of the poor management, so I left for a better job.
C. Turnover. Leaving one firm for another results in turnover.
7. Most of us don’t really like management, so we only do enough work to stay out of any
trouble with the boss.
B. Employee engagement. Doing the minimum results from a lack of engagement.
8. I’m fed up with management continuing to lay off employees and expecting the rest of us
to do their work to maintain production quotas.
A. Productivity. Doing the same amount of work with fewer employees results in productivity
increases.
9. I’m a good worker, you aren’t really going to fire me, are you?”
C. Turnover. Firing an employee results in turnover.
10. Of course I take all my sick days, if I don’t I’ll lose them.
D. Absenteeism. Taking sick day results in absenteeism.
Applying the Concept 1-3: HRM Skills
Identify each activity as being one of the following types of HRM skills and write the letter
corresponding to each skill before the activity or activities describing it.
a. technical
b. human relations
c. conceptual and design
d. business
11. The HR manager is working on the strategic planning process.
D. Business. Strategy planning is a business skill.
12. The HR manager is working on determining why more employees are coming to work
late recently.
C. Conceptual and Design. Figuring out the problem takes conceptual and problem solving
skills.
, Lussier, Human Resources Management 3e
SAGE Publishing, 2019
13. The HR manager is filling out a complex government form.
A. Technical. Filling out the form is a technique to complete a task.
14. The HR manager is talking socially with a few of her staff members.
B. Human Relations. Talking with staff members socially is a people skill.
15. The HR manager is praising a staff member for finishing a job analysis ahead of
schedule.
B. Human Relations. Thanking someone is a form of motivating the employee to continue
doing a good joB.
16. The HR manager is assigning projects to various staff members.
C. Conceptual and Design. Assigning projects requires the manager to make decisions.
17. The HR manager is communicating with employees throughout the company via e-mail.
B. Human Relations. Using e-mail is a form of communications.
Applying the Concept 1-4: HRM Disciplines
Identify each HRM discipline and write the letter corresponding to it before the activity
involving it.
a. Legal Environment: EEO and Diversity Management
b. Staffing
c. Training and Development
d. Employee Relations
e. Labor and Industrial Relations
f. Compensation and Benefits
g. Safety and Security
h. Ethics and Sustainability
18. The HR manager is writing an ad to recruit a job candidate.
B. Staffing. Recruiting and then hiring is an important part of staffing.
19. The HR manager is investigating an employee complaint of racial discrimination.
A. Legal. Racial discrimination is an illegal activity that HR must resolve.
