Name Clas Dat
: s: e:
Chapter 01: Establishing a Framework for Business
Multiple Choice
1. In ideal situations, the goal of communication is to:
a. reach mutual understanding.
b. better prospects of self-advancement.
c. provide valuable feedback.
d. commend others.
ANSWER: a
2. In the communication process, differences in education level, experience, and culture of the sender and the receiver are
examples of:
a. synergies.
b. interferences.
c. chronemics.
d. connotations.
ANSWER: b
3. A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy
environment is an example of _____.
a. interference
b. synergy
c. chronemics
d. proxemics
ANSWER: a
4. The _____ is a channel typified by the organizational chart, which is created by management to define individual and
group relationships and to specify lines of responsibility.
a. decentralized communication network
b. formal communication network
c. grapevine communication network
d. informal communication network
ANSWER: b
5. Which of the following is true of the formal communication network?
a. It cannot be depicted accurately by any graphic means.
b. It has a reputation for being speedy but inaccurate.
c. It is dictated by the managerial, technical, cultural, and structural environment of an organization.
d. It undergoes continual changes and does not parallel the organizational chart of an organization.
ANSWER: c
6. Which of the following is a difference between the formal communication network and the informal communication
network?
a. The formal communication network is dictated by the cultural environment of an organization, whereas the
informal communication network is dictated by the technical environment of an organization.
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,Name Clas Dat
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Chapter 01: Establishing a Framework for Business
b. The formal communication network has no single, consistent source, whereas the informal communication
network has a single, consistent source.
c. The formal communication network has a reputation for being speedy but inaccurate, whereas the informal
communication network is always accurate.
d. The formal communication network can be depicted graphically by the organizational chart, whereas the
informal communication network cannot be depicted accurately by any graphic means.
ANSWER: d
7. Which of the following is true of grapevine communication?
a. It has a reputation for being speedy but inaccurate.
b. It carries formal as well as informal messages within an organization.
c. It passes a message through a linear channel.
d. It has a single, consistent source.
ANSWER: a
8. Jeff, an employee at Citrus Inc., hears about a change in the company's leave policy from one of his coworkers and
shares this information with another coworker, Judy. Judy, in turn, passes on the information to her teammates. However,
this information has not been officially confirmed. In this scenario, the information has been exchanged through _____.
a. kinesic communication
b. upward communication
c. downward communication
d. grapevine communication
ANSWER: d
9. _____ is the kind of communication that flows from supervisors to employees or from policy makers to operating
personnel.
a. Upward communication
b. Horizontal communication
c. Downward communication
d. Lateral communication
ANSWER: c
10. Which of the following is true of downward communication?
a. The process of creating progress reports is an example of downward communication.
b. Recording a project's results and accomplishments involves downward communication.
c. Orientation to a company's rules and practices is an element of downward communication.
d. Problem solving and clarifications in organizations involve downward communication.
ANSWER: c
11. Identify a true statement about downward communication.
a. It helps employees learn about the quality of their job performance.
b. It flows from the front lines of an organization to management.
c. It primarily includes feedback to requests and actions of supervisors.
d. It keeps management informed about the feelings of lower-level employees.
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, Name Clas Dat
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Chapter 01: Establishing a Framework for Business
ANSWER: a
12. Chantelle, the manager of the claims department in an insurance company, explains her team about the new claim
form that the company will be using from next month. This scenario is an example of _____.
a. upward communication
b. downward communication
c. horizontal communication
d. lateral communication
ANSWER: b
13. In the context of directions of communication flow, _____ is a type of communication that is generally a response to
requests from supervisors.
a. downward communication
b. upward communication
c. horizontal communication
d. lateral communication
ANSWER: b
14. Which of the following statements is true of upward communication?
a. It usually flows from supervisors to employees and from policy makers to operating personnel.
b. It involves teaching people how to perform their specific tasks.
c. It involves employees getting frequent feedback from managers.
d. It frequently involves risk to an employee and is dependent on trust in the supervisor.
ANSWER: d
15. One of the major shortcomings of organizational charts is that they do not recognize the role of _____ when they
depict authority relationships by placing one box higher than another and define role functions by placing titles in those
boxes.
a. horizontal communication
b. upward communication
c. downward communication
d. external communication
ANSWER: a
16. In the context of levels of communication, internal messages:
a. are communicated through media advertisements.
b. lack a defined purpose or strategy.
c. are intended for recipients within an organization.
d. are informal and unstructured.
ANSWER: c
17. Brandon, a manager at Cerium Corp., is required to provide individual performance feedback to his subordinates. In
this scenario, the communication between Brandon and his subordinates is at a(n) _____ level.
a. intrapersonal
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: s: e:
Chapter 01: Establishing a Framework for Business
Multiple Choice
1. In ideal situations, the goal of communication is to:
a. reach mutual understanding.
b. better prospects of self-advancement.
c. provide valuable feedback.
d. commend others.
ANSWER: a
2. In the communication process, differences in education level, experience, and culture of the sender and the receiver are
examples of:
a. synergies.
b. interferences.
c. chronemics.
d. connotations.
ANSWER: b
3. A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy
environment is an example of _____.
a. interference
b. synergy
c. chronemics
d. proxemics
ANSWER: a
4. The _____ is a channel typified by the organizational chart, which is created by management to define individual and
group relationships and to specify lines of responsibility.
a. decentralized communication network
b. formal communication network
c. grapevine communication network
d. informal communication network
ANSWER: b
5. Which of the following is true of the formal communication network?
a. It cannot be depicted accurately by any graphic means.
b. It has a reputation for being speedy but inaccurate.
c. It is dictated by the managerial, technical, cultural, and structural environment of an organization.
d. It undergoes continual changes and does not parallel the organizational chart of an organization.
ANSWER: c
6. Which of the following is a difference between the formal communication network and the informal communication
network?
a. The formal communication network is dictated by the cultural environment of an organization, whereas the
informal communication network is dictated by the technical environment of an organization.
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,Name Clas Dat
: s: e:
Chapter 01: Establishing a Framework for Business
b. The formal communication network has no single, consistent source, whereas the informal communication
network has a single, consistent source.
c. The formal communication network has a reputation for being speedy but inaccurate, whereas the informal
communication network is always accurate.
d. The formal communication network can be depicted graphically by the organizational chart, whereas the
informal communication network cannot be depicted accurately by any graphic means.
ANSWER: d
7. Which of the following is true of grapevine communication?
a. It has a reputation for being speedy but inaccurate.
b. It carries formal as well as informal messages within an organization.
c. It passes a message through a linear channel.
d. It has a single, consistent source.
ANSWER: a
8. Jeff, an employee at Citrus Inc., hears about a change in the company's leave policy from one of his coworkers and
shares this information with another coworker, Judy. Judy, in turn, passes on the information to her teammates. However,
this information has not been officially confirmed. In this scenario, the information has been exchanged through _____.
a. kinesic communication
b. upward communication
c. downward communication
d. grapevine communication
ANSWER: d
9. _____ is the kind of communication that flows from supervisors to employees or from policy makers to operating
personnel.
a. Upward communication
b. Horizontal communication
c. Downward communication
d. Lateral communication
ANSWER: c
10. Which of the following is true of downward communication?
a. The process of creating progress reports is an example of downward communication.
b. Recording a project's results and accomplishments involves downward communication.
c. Orientation to a company's rules and practices is an element of downward communication.
d. Problem solving and clarifications in organizations involve downward communication.
ANSWER: c
11. Identify a true statement about downward communication.
a. It helps employees learn about the quality of their job performance.
b. It flows from the front lines of an organization to management.
c. It primarily includes feedback to requests and actions of supervisors.
d. It keeps management informed about the feelings of lower-level employees.
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, Name Clas Dat
: s: e:
Chapter 01: Establishing a Framework for Business
ANSWER: a
12. Chantelle, the manager of the claims department in an insurance company, explains her team about the new claim
form that the company will be using from next month. This scenario is an example of _____.
a. upward communication
b. downward communication
c. horizontal communication
d. lateral communication
ANSWER: b
13. In the context of directions of communication flow, _____ is a type of communication that is generally a response to
requests from supervisors.
a. downward communication
b. upward communication
c. horizontal communication
d. lateral communication
ANSWER: b
14. Which of the following statements is true of upward communication?
a. It usually flows from supervisors to employees and from policy makers to operating personnel.
b. It involves teaching people how to perform their specific tasks.
c. It involves employees getting frequent feedback from managers.
d. It frequently involves risk to an employee and is dependent on trust in the supervisor.
ANSWER: d
15. One of the major shortcomings of organizational charts is that they do not recognize the role of _____ when they
depict authority relationships by placing one box higher than another and define role functions by placing titles in those
boxes.
a. horizontal communication
b. upward communication
c. downward communication
d. external communication
ANSWER: a
16. In the context of levels of communication, internal messages:
a. are communicated through media advertisements.
b. lack a defined purpose or strategy.
c. are intended for recipients within an organization.
d. are informal and unstructured.
ANSWER: c
17. Brandon, a manager at Cerium Corp., is required to provide individual performance feedback to his subordinates. In
this scenario, the communication between Brandon and his subordinates is at a(n) _____ level.
a. intrapersonal
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