Fundamentals of Human Resource Management, 2e (Dessler)
Chapter 1 Managing Human Resources Today
1) The basic functions of management include all of the following EXCEPT ________.
A) staffing
B) planning
C) organizing
D) outsourcing
Answer: D
Explanation: D) The five basic functions of the management process include planning,
organizing, staffing, leading, and controlling. Outsourcing jobs may be an aspect of
human resources, but it is not one of the primary management functions.
Diff: 1 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
2) How is L.L. Bean most likely able to attract high-quality employees?
A) requiring annual performance reviews
B) providing training through simulators
C) offering a supportive environment
D) offshoring most clerical jobs
Answer: C
Explanation: C) L.L. Bean offers a supportive, outdoors-oriented working environment,
competitive pay, and a full range of benefits. Instead of offshoring jobs abroad, the
company keeps its jobs close to the town where Leon Leonwood Bean started his
,company almost 100 years ago. Most firms require performance reviews, but it is the
supportive working environment that allows the firm to attract an excellent staff.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 2
Skill: Application
3) A manager is best described as a person who is responsible for ________.
A) teaching new employees basic skills
B) accomplishing the organization's goals
C) communicating with stockholders
D) delegating authority to subordinates
Answer: B
Explanation: B) A manager is someone who is responsible for accomplishing the
organization's goals, and who does so by managing the efforts of the organization's
people. Most writers agree that managing involves performing five basic functions:
planning, organizing, staffing, leading, and controlling.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
,4) Which individual in an organization is responsible for accomplishing the
organization's goals by planning, organizing, staffing, leading, and controlling personnel?
A) manager
B) generalist
C) marketer
D) entrepreneur
Answer: A
Explanation: A) The manager is the person responsible for accomplishing an
organization's goals by planning, organizing, staffing, leading, and controlling the efforts
of the organization's people. An entrepreneur may manage people or may hire a manager
to do so instead, but entrepreneurs are defined as individuals who start their own
businesses.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Application
5) Which of the following involves the five functions of planning, organizing, staffing,
leading, and controlling?
A) strategic management
B) adaptability screening
C) succession planning
D) management process
Answer: D
Explanation: D) The management process includes five basic functionsplanning,
organizing, staffing, leading, and controlling. Strategic management refers to the process
of identifying and executing the organization's mission by matching its capabilities with
the demands of its environment.
Diff: 2 Page Ref: 2
, Chapter: 1
LO: 1
Skill: Concept
6) Which basic function of management includes developing rules and procedures?
A) planning
B) organizing
C) leading
D) staffing
Answer: A
Explanation: A) Planning, organizing, staffing, leading, and controlling are the five
functions of management. The planning function involves establishing goals and
standards; developing rules and procedures; and developing plans and forecasts.
Diff: 1 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
Chapter 1 Managing Human Resources Today
1) The basic functions of management include all of the following EXCEPT ________.
A) staffing
B) planning
C) organizing
D) outsourcing
Answer: D
Explanation: D) The five basic functions of the management process include planning,
organizing, staffing, leading, and controlling. Outsourcing jobs may be an aspect of
human resources, but it is not one of the primary management functions.
Diff: 1 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
2) How is L.L. Bean most likely able to attract high-quality employees?
A) requiring annual performance reviews
B) providing training through simulators
C) offering a supportive environment
D) offshoring most clerical jobs
Answer: C
Explanation: C) L.L. Bean offers a supportive, outdoors-oriented working environment,
competitive pay, and a full range of benefits. Instead of offshoring jobs abroad, the
company keeps its jobs close to the town where Leon Leonwood Bean started his
,company almost 100 years ago. Most firms require performance reviews, but it is the
supportive working environment that allows the firm to attract an excellent staff.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 2
Skill: Application
3) A manager is best described as a person who is responsible for ________.
A) teaching new employees basic skills
B) accomplishing the organization's goals
C) communicating with stockholders
D) delegating authority to subordinates
Answer: B
Explanation: B) A manager is someone who is responsible for accomplishing the
organization's goals, and who does so by managing the efforts of the organization's
people. Most writers agree that managing involves performing five basic functions:
planning, organizing, staffing, leading, and controlling.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
,4) Which individual in an organization is responsible for accomplishing the
organization's goals by planning, organizing, staffing, leading, and controlling personnel?
A) manager
B) generalist
C) marketer
D) entrepreneur
Answer: A
Explanation: A) The manager is the person responsible for accomplishing an
organization's goals by planning, organizing, staffing, leading, and controlling the efforts
of the organization's people. An entrepreneur may manage people or may hire a manager
to do so instead, but entrepreneurs are defined as individuals who start their own
businesses.
Diff: 2 Page Ref: 2
Chapter: 1
LO: 1
Skill: Application
5) Which of the following involves the five functions of planning, organizing, staffing,
leading, and controlling?
A) strategic management
B) adaptability screening
C) succession planning
D) management process
Answer: D
Explanation: D) The management process includes five basic functionsplanning,
organizing, staffing, leading, and controlling. Strategic management refers to the process
of identifying and executing the organization's mission by matching its capabilities with
the demands of its environment.
Diff: 2 Page Ref: 2
, Chapter: 1
LO: 1
Skill: Concept
6) Which basic function of management includes developing rules and procedures?
A) planning
B) organizing
C) leading
D) staffing
Answer: A
Explanation: A) Planning, organizing, staffing, leading, and controlling are the five
functions of management. The planning function involves establishing goals and
standards; developing rules and procedures; and developing plans and forecasts.
Diff: 1 Page Ref: 2
Chapter: 1
LO: 1
Skill: Concept
