Essentials of Organizational Behavior, Robbins - Complete test bank - exam questions - quizzes (updated 2022)

Essentials of Organizational Behavior, 14e (Robbins/Judge)
Chapter 1 What Is Organizational Behavior?

1) What are the three primary determinants of behavior in organizations?
A) profit structure, organizational complexity, and job satisfaction
B) individuals, profit structure, and job satisfaction
C) individuals, groups, and job satisfaction
D) groups, structure, and profit structure
E) individuals, groups, and structure
Answer: E
Explanation: E) OB investigates the impact that individuals, groups, and structure have on
behavior within organizations.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).

2) Which of the following is not a core topic of organizational behavior?
A) motivation
B) attitude development
C) conflict
D) resource allocation
E) work design
Answer: D
Explanation: D) OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).




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,3) Until the late 1980s, business school curricula emphasized the ________ aspects of
management.
A) ethical
B) people
C) technical
D) human
E) global
Answer: C
Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects
of management, focusing on economics, accounting, finance, and quantitative techniques.
Course work in human behavior and people skills received relatively less attention. Over the past
three decades, however, business faculty have come to realize the role that understanding human
behavior plays in determining a manager's effectiveness, and required courses on people skills
have been added to many curricula.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).

4) According to a recent large-scale survey, 58 percent of managers did not receive ________.
A) pay incentives
B) training
C) administrative support
D) insurance
E) office space
Answer: B
Explanation: B) 58 percent of managers reported they had not received any training and 25
percent admitted they were not ready to lead others when they were given the role.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).




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,5) There is a connection between companies which have ________ and the incorporation of
organizational behavior principles.
A) high turnover rates
B) specialized technical processes
C) superior financial performance
D) long-lasting CEO's
E) all of the above
Answer: C
Explanation: C) Companies such as Genentech, the Boston Consulting Group, Qualcomm,
McKinsey & Company, Procter & Gamble, Facebook, and Southwest Airlines all have
incorporated the concepts of organizational behavior and attribute it to their ability to generate
high financial outcomes.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).

6) ________ is the study of the impact that individuals, groups, and structure have on behavior
within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior
Answer: E
Explanation: E) Organizational behavior is the field of study that investigates the impact that
individuals, groups, and structure have on behavior within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).

7) The number of direct reports under a manager has increased from ________ to ________.
A) 5; 7
B) 4; 10
C) 2; 7
D) 1; 5
E) 3; 4
Answer: A
Explanation: A) The demands of managers have increased, causing mangers to on average
supervise 7 employees, an increase from 5 in the past.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).


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, 8) The purpose of organizational behavior is to ________.
A) better understand management
B) improve an organization's effectiveness
C) balance diversity
D) create boilerplates
E) replace human resources
Answer: B
Explanation: B) OB studies the impact individuals, groups, and structure have on an
organization with the ultimate goal of improving effectiveness.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).

9) According to Luthans, in addition to Traditional management roles, effective managers
engage in all of the following activities except ________.
A) Human resource management
B) Networking
C) Communications
D) All of the above
E) None of the above
Answer: D
Explanation: D) In addition to Traditional management, Luthans suggests managers take part in
communication, human resource management, and networking activities.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).

10) Navar is a manager at a mid-sized consulting first. Within his role, he is responsible for
motivating those under him to go out and meet new clients. Which of the four managerial
activities is Navar exhibiting?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: C
Explanation: C) The act of motivation is classified as a human resource management activity.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Analytical
LO: 1.1 Define organizational behavior (OB).




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